Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Policy & Procedure Development ~ P&L Accountability ~ Union Relations

Multi-Unit Management ~ Team-Building & Leadership ~ Lean / 5S / 6S Methods

         Seasoned experience in distribution operations, warehousing, customer service, facility management, multimillion dollar budget administration, and safety compliance.

         Proficiency in all aspects of logistics/transportation, SOP development, TQM (total quality management), aviation maintenance, and DOT/FDA/OSHA compliance.

         Adept at project leadership, strategy development, scheduled and unscheduled maintenance, preventative maintenance plans, and process reengineering.

         Hands-on, methodical, and analytical executive highly regarded for talents in training, coaching, personnel leadership, and cultivating cross-functional collaborations.

         Proactively evaluate existing systems and procedures to identify shortcomings, and rapidly implement solutions and controls that streamline operations.

         Consummate strengths in human resources administration, defining KPIs to enhance organizational performance, and multi-site distribution center operations

         Excel at monitoring contract performance for compliance with applicable laws, delivery schedules, payment provisions, and reporting requirements.

         Cultivate, nurture, and maintain cooperative supplier relationships built on reliability, quality, efficiency, and responsiveness.

         Recognized as Top Ten Performer company-wide for achieving OSHA score of 1.7 for FY13, .75 for FY14 and .95 for FY15.

         Orchestrated continuous improvements to capture $60K in labor savings in FY13, $239K in FY14, and $143K in FY15.

         Generated total annual budget savings of $540K for FY13 and $734K for FY14.

         Led location to earn designation as Show Place in FY15 for other locations to visit for best practices.

         Two-time winner of Safety Excellence award (2014 and 2015) based on achieving outstanding levels of staff engagement and compliance.

3PL Aramark Services Amtrak, Washington DC, 2012 to Present

General Manager

         Spearhead operations across main warehouse, satellite warehouse, and The Auto Train in Virginia.

         Steer all facets of purchasing, receipts, storage of temperature-controlled foods, order picking, shipment, delivery, inventory management, and facility management.

         Align, mobilize, and coordinate cohesive team of 14 managers and 110 associates in servicing 83 trains passing through Washington DC Union Train Station daily.

         Championed efforts for main commissary to see 2,030 days without a lost-time incident.

         Resourcefully created 6S training syllabus for all Amtrak accounts to enrich safe work practices.

         Chosen as test pilot location for all newly designed equipment.

Continued ►

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3PL Kenco Logistics Services (Carpenter Technology Corp.), Kutztown, PA, 2010 to 2012

General Manager

         Directed operations within 95,000 sq. ft. distribution center encompassing shipping, receiving, and machine shop functional areas.

         Initiated Efficiency Improvement Program (EIP) and lean processes including 5S which reduced overtime to 1.5% and resulted in 99% inventory accuracy levels.

Cory First Choice Delivery, Elkridge, MD, 2009 to 2010

Account Manager Delivery Center

         Applied sharp organizational skills toward coordinating 30 contract delivery teams for Best Buy stores delivering in Mid-Atlantic region.

         Oversaw vehicle inventory, dispatch functions, administrative support, and DOT compliance.

         Analyzed and methodically enhanced customer response process to slash escalations by 50%.

RoomStore (Cross-Dock Delivery Center), Jessup, MD, 2004 to 2009

Senior Operations Manager

         Governed full-scope operations within 100,000 sq. ft. cross-dock facility which saw 35+ delivery trucks per day; tasked with developing, coaching, mentoring, and empowering highly productive management team.

         Controlled $8M operating budget and provided influential leadership to 75 warehouse and 20 administrative personnel.

         Eliminated millions of dollars in expenses by analyzing department needs, creating customized training modules for staff, and overhauling quality assurance procedures.

Best Buy Logistics, Elkridge, MD, 2002 to 2004

Warehouse Manager

         Helmed 270,000 sq. ft. warehouse staffed by 35 personnel, and administered $14M operating budget.

         Accomplished 99.99% inventory accuracy and improved home delivery performance from 82% to 98.9%.

         Strategically revamped building layout to bolster productivity by 20%.

3PL Kenco Logistics Services (Carpenter Technology), Hermitage, PA, 2001 to 2002

General Manager

         Managed daily facility operations with an emphasis in pursuing measurable process improvements.

         Refined shipping practices and effectively redistributed manpower to increase daily orders and customer satisfaction levels.

         Presented with Top Supplier Performer Award and received zero discrepancies from ISO inspection.

3PL Kenco Logistics Services (Sears, Roebuck and Company), Columbia, MD, 1999 to 2001

Director of Operations

         Commanded the complete spectrum of operations within one million sq. ft. distribution center and satellite facilities comprising 12 managers, 20 supervisors, and over 200 lift operators.

         Cost-effectively administered $18M operating budget and oversaw inventory valued at $75M.

         Collaboratively defined KPIs to assess productivity, and subsequently reorganized trailer positioning to streamline trailer efficiency by 20%.

Prior background includes service with United States Navy (retired as Chief)

BS, Management of Technical Operations, Embry-Riddle Aeronautical, Daytona Beach, FL

Completed extensive technical and leadership training throughout military career

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently exploring career opportunities in a (INSERT TARGET POSITION) capacity am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer significant operations management experience, outstanding expertise in all aspects of the transportation and logistics arena, and dynamic success in enforcing top levels of quality and compliance enterprise-wide. My extensive experience across project coordination, team leadership, budgeting, and forecasting certainly indicates my ability to curtail expenses and advance efficiency in any environment. To complement these qualifications, I possess sharp skills in continuous improvement, contract negotiations, union relations, and risk mitigation which are paramount as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, you will find me to be a savvy senior executive committed to supporting you in achieving your objectives through adaptability, a collaborative work approach, and capabilities in fostering unified relationships with key stakeholders, both internally and externally. I am confident that I could be an asset to (INSERT NAME OF ORGANIZATION), and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy