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Yyyyyy x. yyyyyy

xxx-xxx-xxxx | abc@xyz.com

 

Summary

 

         Dedicated, self-motivated professional with extensive experience in customer service and hospitality within fast-paced environments.

         In-depth understanding of hospitality and tourism management obtained throughout completion of extensive upper level coursework.

         Recognized for the ability to fulfill patron needs, promptly resolve issues and enhance overall customer experience.

         Strong communication skills; bilingual in English and Mandarin.

 

Education & Professional Development

 

Bachelor of Science in Hospitality and Tourism Management, Minor in Business Administration

San Francisco State University; 2017

Bartender Certification

 

Skills

 

  Customer Service

   Hospitality Industry Knowledge

  Leadership

   Problem-Solving

  Organizational Management

  MS Office Suite

 

Experience

 

Holiday Inn 2017-Present

Supervisor

         Leverage strong leadership skills to oversee daily operations and provide direct support to Manager.

         Enhance overall guest experience by ensuring delivery of top-notch customer service.

         Utilize excellent organizational abilities to oversee supply inventory, organize working time tables and appropriately order merchandise.

 

Sculpting in time Café   2015 & 2016

Barista

         Used strong communication skills to deliver high quality service to patrons throughout daily interactions.

         Ensured overall fulfillment of individual needs; made knowledge based recommendations to upsell menu items.

         Maintained strict adherence to health and safety regulations.

 

BoQing Restaurant 2014

Waitress

         Provided top-notch customer service to patrons within a fast-paced restaurant.

         Delivered food in a timely manner, resolved inquiries and promptly handled complaints.

         Demonstrated an ability to appropriately upsell menu items based on customer preferences.

 

BoQing Hotel 2013

Front Desk

         Performed various administrative tasks, including scheduling reservations, filing charges and maintaining accurate records.

         Demonstrated strong communication skills while interactions with guest in-person and via phone.

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