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Dedicated, self-motivated professional with extensive experience in customer service and hospitality within fast-paced environments.
In-depth understanding of hospitality and tourism management obtained throughout completion of extensive upper level coursework.
Recognized for the ability to fulfill patron needs, promptly resolve issues and enhance overall customer experience.
Strong communication skills; bilingual in English and Mandarin.
Bachelor of Science in Hospitality and Tourism Management, Minor in Business Administration
San Francisco State University; 2017
Hospitality Industry Knowledge
MS Office Suite
Holiday Inn 2017-Present
Leverage strong leadership skills to oversee daily operations and provide direct support to Manager.
Enhance overall guest experience by ensuring delivery of top-notch customer service.
Utilize excellent organizational abilities to oversee supply inventory, organize working time tables and appropriately order merchandise.
Sculpting in time Café 2015 & 2016
Used strong communication skills to deliver high quality service to patrons throughout daily interactions.
Ensured overall fulfillment of individual needs; made knowledge based recommendations to upsell menu items.
Maintained strict adherence to health and safety regulations.
BoQing Restaurant 2014
Provided top-notch customer service to patrons within a fast-paced restaurant.
Delivered food in a timely manner, resolved inquiries and promptly handled complaints.
Demonstrated an ability to appropriately upsell menu items based on customer preferences.
BoQing Hotel 2013
Performed various administrative tasks, including scheduling reservations, filing charges and maintaining accurate records.
Demonstrated strong communication skills while interactions with guest in-person and via phone.
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