• Results-driven leader with over 5 years of experience in operations management, customer service and administrative support.
• Skilled in leveraging strong interpersonal skills to procure positive relationships with high profile companies.
• Continually recognized for the ability to exceed expectations in fast-paced environments.
• Experienced in building, training and leading high-performance teams.

Life Time Fitness, Sugar Land, TX 2014-Present

Member Services Manager (2015-Present)

• Fulfill key leadership position within a fast-paced environment, focusing heavily on financial processes, operations management and creating a positive customer experience.
• Interview, hire and train team members; closely monitor individual performance and implement action plans as necessary.
• Streamline process improvement initiatives to significantly increase efficiency.
• Demonstrate excellent communication skills while delivering quality service to members.
• Develop and implement highly effective strategies to increase branch sales.
• Continually meet and exceed budget and retention goals.
• Successfully maximize available resources.

Assistant Member Services Manager / Senior Assistant Member Services Manager (2014-2015)

• Provided direct support to branch Manager while providing excellent service to members.
• Performed various administrative tasks as necessary in a fast-paced environment.
• Utilized excellent communication skills to resolve inquiries, promote company services and handle complaints.
• Thoroughly reviewed financial information for accuracy.
• Conducted in depth training to boost team performance.

Conservatory Day Spa and Salon, Kingwood, TX 2014

Administrative Team Member

• Assumed key administrative support position, with associated responsibilities including event coordination, maintaining proper supply inventory levels and scheduling.
• Maintained open lines of communication between clients and company owners.

Gold s Gym Houston, Houston, TX 2013-2014

Operations Manager

• Used strong leadership skills to manage day to day operations, including scheduling, special event coordination and staffing.
• Promoted a positive member experience; established and maintained relationships.
• Developed highly effective training processes, focused on adherence to company policies and delivering quality customer service.
• Completed various administrative tasks with utmost precision, including billing, account paperwork processing and cancellation requests.

Aprile Projects USA, LLC, Houston, TX 2012-2013

Administrative Assistant

• Performed various administrative tasks within a fast-paced office environment, with associated duties including invoice management, billing and financial reporting.
• Maintained accurate records, as well as proper inventory levels of office supplies.
• Contributed extensively to the acquisition of Valenta to the US market at the 2012 CES show.
• Strategically procured relationships with high profile companies, including Best Buy, Clear Wireless and World Wide Wireless.

World Network Alliance, San Antonio, TX 2011-2012

Executive Assistant

• Provided excellent support to company CEO, with associated duties including corporate travel coordination, calendar management and generating detailed reports.
• Exemplified strong organizational and interpersonal skills on a daily basis.
• Responsible for report generation, correspondence management and coordinating conference calls.

Houston Food Bank Volunteer

Music Coursework Completed, San Jacinto College