Yyyyyy x. yyyyyy

Over six years of sales, operations management, finance, individual instruction, relationship building, customer service, research, analysis, documentation and administration experience. Self-driven team player with strengths in communication and developing interpersonal relationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.

Lowe's Home Improvement 2010 - Present

Administrative and Customer Service Department Manager, Bayonne, NJ 2014-Present

       Have successfully achieved #1 status in selling extended protection plans and customer participation in MyLowe's program, as well as incident-free performance for 421 days running.

       Continually monitor currency of merchandise pricing, processing of Special Order returns to suppliers and recycling of non-creditable returns to sales floor.

       Knowledgeably assist SOS Coordinator and RTM Clerk with documentation, order pickup & shipping, vendor credit and scheduling item transportation, along with appropriate arrangements for financial compensation.

       Prepare & implement operations schedules, drive provision of superior customer service, resolve customer problems and counsel employees regarding proper performance of duties.

       Transmit store financial-performance information to Loss Prevention, approve administrative paperwork, close out weekly employee payroll for up to 125 personnel, perform weekly audits and accurately calculate store revenue.

       Communicate with other Store Managers within both market & region to coordinate efforts and compare notes.

Installation Sales Coordinator, Staten Island, NY 2013-2014

       Proficiently organized & drove cooperation between installers, merchandise suppliers and customers regarding sales, transportation and final location of appliances.

       Drove accuracy of all associated documentation, management of defective item claims and processing of financial validation for each claim.

Return To Merchant Clerk, Staten Island, NY 2013

       Diligently assessed defective & damaged merchandise for return to suppliers and ensured processing of vendor credits for each categorized item.

       Communicated with individual suppliers to arrange either item pickup or maintenance, and with store leadership regarding financial aspects of billed-but-unshippable products.

       Continually monitored each department's returns to determine patterns, remedy excessive amounts of merchandise so processed and instruct employees in hazmat operations.

       Established third-party pickup & maintenance work for warranted items and ensured merchandise return to customer.

Head Cashier and Supervisor, Staten Island, NY 2012-2013

       Efficiently coordinated activities of Cashiers, Greeters and Customer Service Representatives to maximize coverage & provision of customer service.

       Actively instructed Front End personnel in proper operations, established sales targets and drove superior performance.

Customer Service Representative, Staten Island, NY 2011-2012

       Knowledgeably assisted customers with purchase decisions and educated individuals in product features.

       Accurately processed cash & credit purchases, returns, exchanges and other transactions.

       Effectively promoted current sales and enrolled customers in loyalty program.

Cashier, Staten Island, NY 2010-2011

       Accurately processed financial transactions and promoted currently-active sales programs to customers.

Kingsborough College, Brooklyn, NY

Journalism and Print Media studies, 2009

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am contacting you to offer my services and am submitting my resume for your review. In advance, I thank you for your time and consideration.

During my tenure with my current employer, I have managed all aspects of running highly-profitable store operations for Lowe's Home Improvement and have utilized my considerable skill in sales, operations management, finance, individual instruction, relationship building, customer service, research, analysis, documentation and administration to secure ever-increasing revenue. I am committed to achieving superior results through efficient teamwork and refined employee productivity.

I am quite comfortable completing all assignments in the absence of direct supervision, with a primary focus of executing all work on time and in excess of specification. Additionally, I have facilitated an unbroken string of 421 days without documentable incidents at my current store, and have driven the accomplishment of status as #1 in sales of Extended Protection Plans and customer loyalty signups with our MyLowe's program.

As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. I am eager to discuss how my qualifications match your needs and look forward to interviewing with you at your earliest convenience.

Sincerely,

Yyyyyy x. yyyyyy

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