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Yyyyyy x. yyyyyy

1707 Edna Court-Tracy, CA 95304




Operations ~ Retail ~ Human Resources




  Offering extensive management experience in customer-focused, service-oriented industry, with expertise in steering operations spanning human resources, customer service and sales through inventory control, procurement, budgeting, cost controls, and P&L; degree in Accounting and Business Administration

  Successfully hire, train, motivate, and direct top-performing teams to consistently achieve aggressive performance goals, with strong focus on ensuring delivery of world-class customer service

  Expertly plan, coordinate and manage operations as well develop and implement effective procedures/processes to optimize use of resources, maximize productivity and efficiency, control costs, and improve bottom-line profits

  Dynamic communication and interpersonal relation skills instrumental to productively interfacing with clients, suppliers, executive/corporate-level management, and staff

  Solid skills in MS Office Suite (Word, Excel, PowerPoint, Access)


Professional Background


General Manager/Co-Manager, Eastbay Equities-Dublin, CA 2002-Present

  Successfully steer broad-scope operations to maximize operational and financial performance; consistently run an A rated operation

  Hold full accountability for P&L including budgeting along with food and labor cost controls

  Effectively hire, train and direct approximately 25 staff; strategically schedule employees to optimize use of personnel and financial resources while meeting operational needs

  Facilitate a customer-focused environment instrumental to generating new business, building loyalty and driving revenue growth; have won numerous Sales Awards

  Strategically control and order inventory to maintain optimal stock levels based on real-time and projected needs

  Consistently ensure critical compliance with health, sanitation and safety regulatory/internal standards; recognized by Western Division Vice President for Outstanding Service and Cleanliness




Sociology Degree, San Joaquin Delta College; in progress

AAS, Accounting and Business Administration, Sullivan University-Louisville, KY


Community Leadership


Monthly fundraisers supporting adoption community/foster children in affiliation with employer

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