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Yyyyyy x. yyyyyy
1707 Edna
Court-Tracy, CA 95304
abc@xyz.com
Manager
Operations ~ Retail ~ Human Resources
Profile
Offering extensive management experience in customer-focused, service-oriented industry, with expertise in steering operations spanning human resources, customer service and sales through inventory control, procurement, budgeting, cost controls, and P&L; degree in Accounting and Business Administration
Successfully hire, train, motivate, and direct top-performing teams to consistently achieve aggressive performance goals, with strong focus on ensuring delivery of world-class customer service
Expertly plan, coordinate and manage operations as well develop and implement effective procedures/processes to optimize use of resources, maximize productivity and efficiency, control costs, and improve bottom-line profits
Dynamic communication and interpersonal relation skills instrumental to productively interfacing with clients, suppliers, executive/corporate-level management, and staff
Solid skills in MS Office Suite (Word, Excel, PowerPoint, Access)
Professional Background
General Manager/Co-Manager, Eastbay Equities-Dublin, CA 2002-Present
Successfully steer broad-scope operations to maximize operational and financial performance; consistently run an A rated operation
Hold full accountability for P&L including budgeting along with food and labor cost controls
Effectively hire, train and direct approximately 25 staff; strategically schedule employees to optimize use of personnel and financial resources while meeting operational needs
Facilitate a customer-focused environment instrumental to generating new business, building loyalty and driving revenue growth; have won numerous Sales Awards
Strategically control and order inventory to maintain optimal stock levels based on real-time and projected needs
Consistently ensure critical compliance with health, sanitation and safety regulatory/internal standards; recognized by Western Division Vice President for Outstanding Service and Cleanliness
Education
Sociology Degree, San Joaquin Delta College; in progress
AAS, Accounting and Business Administration, Sullivan University-Louisville, KY
Community Leadership
Monthly fundraisers supporting adoption community/foster children in affiliation with employer
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