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Summary of Qualifications
Administrative and operations professional with valuable, hands-on experience outperforming goals.
Earned two raises in six months for taking on positions of greater responsibility and leading by example.
Stellar listening, verbal communication and interpersonal skills to work well with clients and colleagues.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Office; Salesforce; Great Plains; Timberline; AMS360; VinSolutions; and more.
Professional Experience
Account Manager, Golsan Scruggs Portland, OR Feb. 2015-Present
Earned two raises in six months for taking on positions of greater responsibility and leading by example.
Stepped into Receptionist role when previous person in role was terminated, learning to manage telephone lines, journal entries for the company credit card and ordering office supplies.
Showcased strong time management skills to also fulfill Account Manager duties, overseeing more than 600 accounts in support of the sales team, from new business to renewals.
Communicated effectively with clients as needed, and also supported more than seven underwriters by preparing proposals and ensuring binding is received on time and orders placed with the carriers.
Customer Service Associate, Wilsonville Toyota Wilsonville, OR Oct. 2014-Oct. 2015
Collaborated well with a diverse team of colleagues as well as customer base.
Educated prospective and existing car buyers about a variety of vehicles to meet their needs.
Met or exceeded performance expectations by building rapport and gaining the trust, confidence and respect of clientele and co-workers.
Associate, Davinci Financial Irvine, CA Oct. 2013-June 2014
Demonstrated outstanding telephone communication skills while speaking with small business owners.
Explained in detail to clients their best product options based on policy and personnel; company; industry factors; and acceptable risk.
Successfully
outperformed job expectations, and took on a marketing role to build our team.
Customer Service Associate, Equinox Hawthorne, CA Nov. 2013-July 2014
Displayed a proven ability to communicate well with VIP members, including CEOs and pro athletes.
Demonstrated solid administrative and attention to detail skills to process membership payments and support sales associates with new and current memberships.
Owner, Name of Company Torrance, CA June 2011-May 2013
Took the initiative to launch a business focused on helping customers lose weight.
Learned to manage all aspects of a small business, from customer service to profit and loss and marketing.
Purchasing Assistant, Genoptix Carlsbad, CA Jan. 2011-Mar. 2011
Supported the Chief Purchasing Officer, including managing a $10,000 account; overseeing ordering, inventory and the delivery of supplies.
Performed well on a multiple projects, including analyzing the market and potential risks.
Education and Training
Bachelor of Arts (BA), Accounting, Northwest Christian University Eugene, OR; earned Dec. 2009
Property and Casualty Insurance Certification, State of Oregon; exam scheduled, Feb. 2017
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am an administrative and operations professional with valuable, hands-on experience outperforming goals. For example, I ve earned two raises in six months for taking on positions of greater responsibility and leading by example. I offer stellar listening, verbal communication and interpersonal skills to work well with clients and colleagues, as well as solid time management, attention to detail and organizational skills, including prioritizing tasks. I am also proficient with Microsoft Office; Salesforce; Great Plains; Timberline; AMS360; VinSolutions; and more.
In my current role as an Account Manager, Golsan Scruggs, I ve showcased strong time management skills to oversee more than 600 accounts in support of the sales team, from new business to renewals. Additionally, I stepped into a Receptionist role when the previous person was terminated, learning to manage telephone lines, journal entries for the company credit card and ordering office supplies. At the company, I communicate effectively with clients as needed, and also support more than seven underwriters by preparing proposals and ensuring binding is received on time and orders placed with the carriers. Among my additional unique skills and qualifications:
Met or exceeded performance expectations by building rapport and gaining the trust, confidence and respect of clientele and co-workers.
Demonstrated outstanding telephone communication skills while speaking with small business owners.
Displayed a proven ability to communicate well with VIP members, including CEOs and pro athletes.
Supported a Chief Purchasing Officer, including managing a $10,000 account; overseeing ordering, inventory and the delivery of supplies.
Bachelor of Arts (BA) in Accounting from Northwest Christian University.
As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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