Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily customer support and administrative operations within fast-paced environments. Experienced in managing cross-functional teams, leading large-scale customer service and/or community projects, and creating innovative operational processes. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Business Data Analysis Customer Service/Support Database Management Training/Coaching

Process Improvement Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest) Team Leadership

Program Management Regulatory Compliance Community Engagement Tableau/Excel

  Directed day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Played a lead role in providing both in-person and virtual training sessions to over 500 staff members, consistently improved client engagement, and coached clients on special programs

  Instrumental in launching 4 new multi-agency programs which provided community services to under-served populations and required creating comprehensive action plans

  Created over 50 reports using a Tableau database which provided executive teams with data-driven insights and improved relationships with internal and external stakeholders

  Coordinated administrative functions within the office of Rehabilitation Services which centered on launching a trade school within the Detroit area

  Created detailed reports used to track over 160 operational budgets and identified appropriate budget cuts based on project performance

  Successfully designed marketing materials which outlined successful client stories and resulted in an increase in community engagement levels

  Facilitated customer service and support operations which included identifying customer inquiries and providing appropriate guidance

  Recognized as the Assistant to the Football Manager which required providing training to approximately 10 staff members, responding to calls, and resolving complex issues

Additional Professional Experience Includes: Public Relations Intern, Kolt Communications (2016), Teacher Assistant, Michigan State University (2015-2016), and Sales Lead, Bath & Body Works (2011-2013)

Master of Arts, Public Relations, Michigan State University, East Lansing, MI

Bachelor of Business Administration, Siena Heights University, Adrian, MI

Associate s Degree, Management and Leadership, Lansing Community College, Lansing, MI

Volunteer, Carbon Valley Chamber of Commerce

Volunteer, B Strong Bike Race

Yyyyyy x. yyyyyy

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Hiring Agent Name

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Company Name

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and strategic leadership roles with experience in managing community programs, overseeing customer service operations, and generating marketing materials. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and creating comprehensive reports using Tableau and Excel.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master of Arts in Public Relations from Michigan State University.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy