Yyyyyy x. yyyyyy

Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within the retail industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

• Stellar experience in designing and implement comprehensive sales strategies and promotions which have included an inaugural weekend cake decorating workshop which increased bakery sales by 120%
• Played a lead role in improving area revenue by 240% while simultaneously increasing inventory levels from 78% to 98% due to the implementation of inventory training
• Instrumental in the successful grand opening of three new store locations in addition to providing individualized training/coaching to 8 individuals who were later promoted to Store Manager s
• Improved a retail store s position from a ranking of 421 to a ranking of 98 within 3 months
• Awarded with Area Manager of the Year (1996-1998)

• Direct day-to-day sales and business development operations within a successful life insurance organization with a focus on increasing productivity and sales revenue
• Utilize superior communication and interpersonal abilities in order to successfully foster positive relationships with both new and existing clients in addition to diffusing escalated customer service situations

• Guided daily operations within a fast-paced retail store which included supervising store team members, creating schedules, and devising comprehensive sales/marketing strategies
• Ensured that all customer concerns were addressed in a timely manner with a focus on resolving issues and retaining the customer s business
• Consistently promoted a positive working environment and open door policy which resulted in an increase in customer satisfaction levels
• Oversaw several financial operations which included performing market research/forecasting in addition to managing both labor and overhead costs

Yyyyyy x. yyyyyy

  Managed several retail stores within a large district which held over 800 employees and had annual revenues of over $288 million per year

  Successfully increased sales comps by an average of 8.5% through the creation of streamlined operating procedures while simultaneously decreasing shrink by 1.85%

  Instrumental in improving a poor performing store s district standing from 13^th to 4^th within 6 months due to exceptional training, staffing management, and scheduling

  Exceptional ability to implement comprehensive go-to-market business strategies, identify potential growth opportunities within the district, and improve employee retention rates

  Guided the day-to-day operations of several retail stores within the area which included supervising staff members, fostering positive customer service levels, and monitoring inventory

  Played a lead role in decreasing shrink levels from 3.8% to 1.6%, designed strategies focused on decreasing overspending, and achieved an increase in top-line sales by 34% with a bottom line profit increase of 28%

  Reviewed current operating processes with a focus on streamlining current operations and improving store metrics (sales, profitability, asset management, merchandise standards)

  Facilitated the implementation of both long and short-term strategic solutions within the organization which resulted in consistently exceeding set revenue projections

  Increased Black Friday sales from the previous year from $3.5 million to $6.2 million in addition to improving store performance from the lowest quartile to the top quartile within 5 weeks

  Directed retail operations within a fast-paced environment which included supervising team members, creating internal standard operating procedures, and managing store financial operations

  Selected as part of the District Manager Bench within 7 months due exceptional leadership and interpersonal skills in addition to achieving induction into a corporate mentor program

Additional Professional Experience Includes:

  Multi-Unit/Area Manager, Best Buy Inc., 2000-2005

  Muti-Unit/Area Manager, Wooley s Grocery, 1989-2000

Completed Training Includes: Corporate/Regional/District Training, Development/Mentor Programs, Executive Training Programs, Loss Prevention, and Interrogation Processes and Techniques

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include several years of experience in retail operations management roles which includes a background in designing and implementing standard operating procedures, supervising cross-functional teams, and encouraging superior customer service levels. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.

To complement my professional experience, I also possess stellar interpersonal and communication skills with a keen ability to foster positive rapport with others and increase operational revenue.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy