Profile

  Long-term staff leadership, Information Technology, program management, website maintenance, finance, research, accounting, documentation, operations management and organizational coordination experience; exceptional communication skills as well as outstanding capabilities in developing and maintaining interpersonal relationships

  B.S. in Management with Magna cum Laude distinction and Associate of Applied Technology in Accounting; Notary Public and member, Phi Beta Lambda

  Proficient in use of MS Office Professional Plus 2010, Adobe Creative Suite 5.5 Design Premium, Foundation Information Management Software, WordPress, XHTML, Google Analytics/Docs/Business Solutions/+, Facebook and Twitter

  Strong capacity to administer a complex organization with broad public visibility; skillfully perform data analysis/verification while troubleshooting/resolving multiple issues

  Resourcefully develop/implement strategies and action plans for enhanced productivity/quality

  Effectively interfaced with clients on a daily basis to ensure delivery of superior service

  Apply dynamic leadership skills toward training and supervising top-performing teams

  Continually employ exceptional work ethic, attention to detail and innovative problem-solving balanced with flexibility and adaptability

Professional Experience

Marketing E-Team Director, DonorLogix, Inc., Houston, TX 2013 Present

      Effectively manage donor/potential donor emails; set online appointments and reminders, mitigate/remediate any issues/complaints, ensure donors receive proper appreciation/gratitude and oversee mass-marketing emails and database marketing initiatives.

      Ensure proper donor segmentation, design programs/processes to increase donations and expand donor database, and hold comprehensive responsibilities for developing HTML templates for large-scale distribution for 11 separate hospital systems nationally.

      Prepare/disseminate personalized emails to potential donors designed to encourage contributions and maintain donor information as well as product inventory to manage collection to meet inventory requirements.

Director of Operations, Community Foundation of West Georgia, Inc., Carrollton, GA 2003 2013

       Successfully oversaw more than $17.5M in organizational assets; performed donation processing, data entry and monthly reconciliations for over 85 different funds and supported Human Resources regarding payroll and benefits.

       Participated in grant applications/interim monitoring/funding reports for 150+ applicants and assisted with management of West Georgia Resource Network.

       Researched vendors/donors/charities/grantees and developed/managed foundation website; oversaw multiple projects simultaneously, authored various communications, performed annual audit and delivered sole FIMS management/maintenance.

Office Manager, Carroll County Chamber of Commerce, Carrollton, GA 1998 - 2003

       Scheduled events such as Rundown at Sundown, Annual Golf Tournament, Star Student Breakfast, Annual Meeting, Membership Breakfasts and Legislative Barbeques, and skillfully managed scheduling, recruiting, customer service and secretarial work.

Earlier served Honey Baked Ham Company as Customer Service Representative and Call Center Assistant Supervisor, processing over 150 orders per day, providing customer service, resolving problems, and training up to 30 staff members in customer relations

Education

Bachelor of Science, Management, Magna cum Laude Graduate, DeVry University, Atlanta, GA, 2009

Associate of Applied Technology, Accounting, West Central Technical College, Carrollton, GA, 2005

Graduate, Carroll County Leadership Academy, 2002