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Yyyyyy x. yyyyyy

- xxxxxx Lake Jordan Rd. Ÿ N. Dinwiddie, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Manager/Administrator


Qualifications Profile


    Highly self-motixxxxxxted and results-driven management and administration professional with more than 27 years providing high-performance sales, account management, and customer service in the car dealership and pet care industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.


Key Expertise

    Marketing & Sales (Trad. & Online) Administration

    Tactical & Operations Planning

    Business Development

    B2B/B2C Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Event/Promotions Management

    Relationship Management (Customers, Suppliers, & Public)

    Merchandise Inventory Control

    Service Quality Management

    Fiscal & Budget Administration

    Loan and Funding Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Profitability Management

    Negotiations & Diplomacy

    Staff Supervision & Training

    Office & Staff Administration


Professional Experience


Priority Volkswagen Ÿ Chester, XXXXXX

Sales Manager Nov 2013 Present

    Assist the GM in all aspects of sales administration to drive business growth for the car dealership.

    Generate sales for new and used VW inventory, ensuring sales quotas are met or exceeded while maintaining or improving on profitability target per unit sold.

    Manage and administer branch finances, inventory, marketing, & sales performance, as well as funding sources for customers.

    Build and grow productive professional relationships with clients and lenders.

    Negotiate, finalize, and complete all documentations to assist customers in all aspects of facilitating and closing of sales deals.


Brandywine Kennels / Crater Rd Veterinary Clinic Ÿ Xxxxxx, XXXXXX

Dog Groomer / Receptionist Feb 2009 Dec 2013

    Established grooming salon with a kennel facility and veterinary clinic, providing quality grooming services in compliance with the company s service quality standards.

    Built and maintained productive professional relations with customers and suppliers.

    Processed customer information and payments using the company s database systems

    Provided administrative support for ads/promotions, business development, cash payment handling, bookkeeping, and invoicing

    Upsold pet care products to meet customer needs while assisting with proper handling of difficult pets.

    Provided administrative support for veterinary pharmacy sales and billing of accounts i.e. SPCA


Heritage of Bristol VW Ÿ Bristol, UK

Sales Executive Jul 2007 Dec 2009

    Generated sales for both new and used vehicles as well as accessories, ensuring sales targets were met or exceeded.

    Provided marketing and administrative support in maximizing community relations and maintaining the branch image/reputation.

    Achieved consistent sales growth while maintaining profitability per unit sold

    Promoted and administered financing packages from allied banks and lenders to achieve high rates of sales conversion. .





Yyyyyy x. yyyyyy

- xxxxxx Lake Jordan Rd. Ÿ N. Dinwiddie, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Lifetime Health & Fitness Ÿ Bristol, UK

Sales Manager Jul 2004 Jul 2007

    Managed sales and operations, providing leadership, direction, and administration for the sales team in providing customer service while meeting or exceeding sales targets for this leading provider in health/fitness training.

    Identified and developed new sales opportunities in assigned markets.

    Oversaw the delivery of outstanding customer service in according with the company s service quality standards.


Pets Pitstop Ÿ Bristol, UK

Owner / Operator Nov 1992 Oct 2004

    Established and provided strategic leadership, direction, and administration for growing the business of a pet grooming salon.

    Served with the Queens Groomer as part of the British grooming team representing England Internationally.

    Forged and nurtured strong business relationships with customers, creating a 2,000-strong customer base.

    Organized and staged regular charity and fundraising events that highlighted the company s community relationships while promoting company visibility.


Patchway Cars - Xxxxxxuxhall Ÿ Bristol - UK

Sales Administrator Sep 1989 Sep 1992

    Administered and oversaw sales performance in moving DX vehicle inventories, ensuring consistent growth in sales while providing customer service in accordance with company standards in service quality.

    Represented the dealership in local and regional Motor Shows and related trade shows/conventions.

    Collaborated with the fleet Manager in managing and administering to key customer accounts.


Education & Credentials


OCR Diploma - RSA in Sales & Business Administration, BRISTOL CITY COLLEGE Ÿ Bristol, UK (1996)


Professional Training & Certifications

    Time Stress & Management | Leadership Excellence | Problem Solving | Legal Compliance

    Leadership Excellence | Financial management and Operations Management

    Customer Service Management | Inventory Asset Management Building Business Through Social Media


Awards & Recognition

    Awarded Top Performer in Sales Volume & Profit at Heritage of Bristol VW.

    Won several awards including Top Groomer, and Best Business in the West Region for Pets Pitstop.

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