Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Dynamic Leader Specializing in Growth-Focused Relationship Management, Issues Resolution, and Debt Collection

Accounts Receivable ￨ Collections Processes ￨ Customer Service ￨ Client Relationship Building

Client Needs Analysis / Assessment ￨ Client Payment Plan Development ￨ Conflict / Issues Resolution

Credit Contact Development ￨ Debt Collection Strategies ￨ Account Retention ￨ Business Communications

Highly Accomplished Credit & Collections and Accounts Receivable Specialist who offers solutions-centric critical thinking to promote insightful, profit-oriented results that align with a company s vision, value, and goals. Ambitious Self-Starter who rises above account / business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, big box / high-volume account holders, and clients, and who leads peers by example and with ethics and integrity to optimize operations success.

Career Highlights Include:

  Earning a prestigious Asset Management Award for an outstanding job performance.

  Receiving Year-End Bonuses for Lowest Percentage of Past Due Accounts on aging reports.

  Personally averaging between $6 and $7 million in monthly collections for Thermo Fisher Scientific.

  Generating 11 / 2014 collections at $5 million and 12 / 2014 at $6 million for Cornerstone OnDemand.

Contract Role via Protocol Agency, Inc.

Capitalized on the opportunity to lead forward-thinking daily chargeback and settlement reports, including reviewing client disputes from credit card representatives while seamlessly implementing comprehensive chargeback rules for disputes. Evaluated accounts and issued credit memos as applicable.

  Consistently led client communications to move disputes forward to successful resolution.

Contract Role via Kforce Finance & Accounting Services

Strategically steered collection of delinquent customer balances with an emphasis on chargebacks ranging from 91 to 360 days PD for this Transplant Diagnostics (TDx) division. Generated accounts receivable aging reports, and transferred reports to Microsoft Excel. Educated customers on payment terms and established payment plans.

  Initiated outgoing calls to discuss lack of payment and recorded all details of each phone call.

  Maximized use of resources by organizing, prioritizing, and managing multiple account issues.

Contract Role via Chartwell Financial Services

Spearheaded chargeback reports and accounts receivable / aging reports for high-volume and / or big box accounts, including researching chargebacks and building dispute cases to recover all funds. Posted G / L entries.

  Accurately processed credit and debit memos to correct diverse billing errors.

  Collaborated with management to discuss account discrepancies and resolve issues.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Contract Role via Aerotek Financial Services

Expertly generated weekly and monthly accounts receivable aging reports while coordinating and managing payments for seriously delinquent clients to bring accounts current. Made inbound and outbound collection calls.

  Actively met with sales representatives and management teams to resolve key disputes.

  Researched and resolved chargebacks and unauthorized deductions taken on payments.

Contract Role via Accountemps

Led targeted collection of clients past due debts, including generating and evaluating accounts receivable aging reports. Conducted solutions-centric outbound calls to recover outstanding client debts. Followed up on payment commitments while maintaining accuracy of customers account information.

  Expertly structured payment plans per clients ability to bring accounts current.

Contributed sharp analytical abilities toward generating weekly and monthly aging reports, processing cash applications, and ensuring payments were applied to customer accounts. Expertly analyzed, prepared, and implemented installment plans for critically delinquent customers. Researched and resolved chargebacks.

  Increased customer satisfaction by continually providing superior customer service.

  Successfully controlled two major divisions NW in Seattle, WA and SE in Atlanta, GA.

  Engaged in inbound and outbound calls to drive revenue via proactive client communications.

  Reduced accounts receivable overall past due percentage via newly developed installment plans.

Played a vital role in building and sustaining lucrative client relationships while resolving chargebacks and promptly addressing account discrepancies. Proactively resolved customer accounts to advance revenue targets.

  Prepared and entered journal entries, and created and processed credit and debit memos.

  Compiled monthly financial reports for leadership to facilitate detailed performance analysis.

  Delivered solid customer service for high-profile Chevron Texaco, Inc., AIG, and Kaiser Permanente.

Bachelor of Science in Technical Management DeVry University

Diploma Bookkeeping ￨ Accounting Professional Career Institute

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ AvaTax ￨ Oracle ￨ Epicor

Microsoft Dynamics Great Plains ￨ MAS 90 / 200 ￨ Navision ￨ NetSuite ￨ SAP ￨ PayPal

Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer proven experience in Credit / Collections Processes, Accounts Receivable, Credit Contact Development, Debt Collection Strategies, and Account Management / Retention. I am also well-versed in Client Needs Analysis / Assessment, Payment Plan Development, Relationship Building, Customer Service, Conflict / Issues Resolution, and Business Communications, and consistently achieve winning project and / or assignment task outcomes due to my superior skills in critical thinking, time management, workflow prioritization, and attention-to detail.

To complement this experience, please note that I earned a Bachelor of Science in Technical Management from DeVry University and a Diploma in Bookkeeping and Accounting from the Professional Career Institute. I am proficient in Microsoft Office, AvaTax, Oracle, Epicor, Great Plains, MAS 90 / 200, Navision, NetSuite, SAP, and PayPal and have been recognized as a quick-learning team player who easily masters additional new software.

Throughout my career, I have excelled in diverse chargeback, credit / collections, and accounts receivable roles for various Xxxxxx-based employers where I demonstrated my myriad of professional talents toward building and sustaining profit-focused client relationships, proactively resolving key account issues, and promoting dynamic debt collection strategies to promptly resolve past due balances while continually growing business.

A sample of my accomplishments included:

  Earning a prestigious Asset Management Award for an outstanding job performance.

  Receiving Year-End Bonuses for Lowest Percentage of Past Due Accounts on aging reports.

  Personally averaging between $6 and $7 million in monthly collections for Thermo Fisher Scientific.

  Generating 11 / 2014 collections at $5 million and 12 / 2014 at $6 million for Cornerstone OnDemand.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy