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Key Contributor & Effective Leader with several years of experience in supporting operational functions within fast-paced and high-stress environments. Significant experience in supporting administrative and case management tasks with an ability to manage post-adoption cases, performing comprehensive family interviews/visits, and leading cross-functional teams. Equipped with a keen ability to improve internal operations and increase efficiency levels. Excel in creating strong relationships with clients, co-workers, and members of the community.
Interviewing/Scheduling Training & Development Team Leadership Client Advocacy
Strategy Development Compliance Law Complex Problem Solving Policy Development
Filing and Data Archiving People/Performance Management Internal Communication
Directed day to day case management operations within a fast-paced environment with a focus on increasing efficiency and client satisfaction levels
Support families after adoptions which require completing family assessments, identifying family strengths/weaknesses, and attending IEP meetings in schools
Maintain positive relationships with members of the community, provide referrals to clients for therapeutic services, generating child summaries for adoptable children, and coach families on improving internal support systems
Facilitated case management logistics which included contacting clients via phone or in-person, generating case related updates, and conducting client interviews
Provided guidance to clients in regards to community program qualification, maintained a knowledge of internal policies, and coached others on both Medicaid and Work First polices
Updated client case files on a regular basis, ensured case related deadlines were consistently met, and assisted clients with completing applications for community services
Additional Experience Includes: Office Assistant III, North Carolina Department of Corrections (2000-2003) and Licensed Insurance Agent, Eastern Carolina Insurance Agency (1997-2000)
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in case management and operational roles within several industries along with significant experience in performing in-depth case analysis, advocating for clients, generating case specific reports, and ensuring compliance with legal regulations. In addition, I have a strong background in building positive rapport with internal and external teams and improving client engagement levels.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Psychology from Southern New Hampshire University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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