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Yyyyyy x. yyyyyy


203 East Burgess St.-Mount Vernon, OH 43050



Banking ~ Loss Prevention/Asset Protection ~ Investigations




Performance-driven Manager with track record of success and progression in financial/banking and retail sectors, specializing in fraud mitigation, loss prevention, asset protection, and investigations; Bachelor in Justice Administration w/specialization in Corrections candidate; on Dean s List 8 times and on track to graduate 2016 ~ Expertise in banking risk operations including checking, ATM/Debit cards, Automatic Clearing House (ACH), and online transactions, large dollar claims, identity theft, and check forgery as well as internal/employee and external/customer theft; includes both visual and electronic surveillance ~ Strong investigation, research and analysis skills ~ Comprehensive background in steering all areas of operations spanning human resources, customer service, merchandising, inventory control, merchandise planning/ordering, OSHA safety compliance, financial, and administrative reporting ~ Motivating leader and collaborative team player; successfully hire, train, develop, and direct top-performing teams ~ Strategically prioritize, organize and manage projects/workflow as well as coordinate/schedule personnel to maximize use of resources, boost productivity/efficiency, contain costs, and improve bottom-line operational and financial performance ~ Proficient in MS Word, Excel and PowerPoint

Key Achievements


  Consistently assume increasing responsibilities in recognition of dynamic performance; 2014-present

  Recently completed intensive online wire transfer fraud claim investigation training; 2015

  Promoted to manage high-dollar value accounts in 2014

  Successfully trained 5 new employees in outgoing claims process; comprehensive trainings spanned preparing all documents, PowerPoint presentations and training assessments along with providing managers with feedback on employee progress and professional development; 2013-2014

  Recognized with Fastest to 5.0 Award within 4 months of hire; elite award recognizing expertise in adhering to stringent phone call time limits and schedules while delivering exceptional service

  Successfully trained over 80 associates in asset protection, safety and compliance; 2009-2011

  Facilitated $287,998 retail shrink reduction; 2010-2011

  Steered team training and implemented standards compliance strategies resulting in 4% reduction in safety incidents/accidents; 2010-2011

  Made 223 shoplifter apprehensions, recovering $10,430 in merchandise; 2008-2009

  Steadily progressed with Wal-Mart in recognition of contributions and strong performance; 2005-2011


Career Track


JP Morgan Chase Westerville, OH                                                                                         2011-Present
Deposit Account Check Claims-Incoming Claims Process; 2014-present

  Promoted to specialize in managing large dollar incoming claims valued at over $10K, actively collaborating with legal team to mitigate loss and optimize financial performance

  Expertly manage Executive Office complaints regarding claims filed by Chase and non-Chase clients, effectively coordinating with cross-functional bank departments to define optimal solutions; compile and produce detailed summary of information and submit to Executive Office for client follow up

  Ensure delivery of quality service by personally handling complex escalated requests coming from both Chase clients and bankers requiring immediate response and update parties on status; prioritize incoming and online wire claims for escalation and assign others to analyst

  Assigned to work large dollar online wire transfer fraud claims after completing intensive training in process; spans locating IP addresses and user agent names, determining when online account was compromised and defining where funds went through identifying scope of client personal info compromised and defining geographical location of fraud origination

  Entrusted with managing inbound check claims suggesting fraudulent deposits made by Chase clients to other banks, including thoroughly researching client accounts to identify evidence of other fraudulent activities, as well as promptly closing accounts exhibiting fraudulent activity to prevent further loss to bank and mitigating loss by defining denial reasons in compliance with Uniform UCC

  Take initiative to respond to other financial institution/client requests and provide status updates on claims as well as create/update employee aids supporting operations across multiple lines

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Charity Delarwelle Page 2 of 2



Deposit Account Check Claims-Outgoing Claims Process; 2013-2014

  Progressed to assist clients in recovering funds fraudulently deposited into other financial institutions, specializing in major claims of over $10K

  Actively forged productive working relationships with other financial institutions in support of optimizing servicing of Chase clients; included diligent follow up to ensure prioritization and prompt resolution of client claims

Risk Operations Analyst III; 2012-2013

Risk Operations Analyst II; 2012

Risk Operations Analyst I; 2011-2012

  Rapidly progressed to positions of increasing responsibility while maintaining accountability for all prior risk operation functions

  Proficiently managed company online site ( fraud claim filings spanning automated bill payments through wire and online transfers; thoroughly investigated and located suspect accounts and restricted to mitigate bank losses

  Actively assisted clients in submitting Proof of Payment to merchants claiming to have not received funds and collaborated in recovering monies from companies using Merchant Credit Report and Moto 5/6 ChargeBack Report; took the initiative to complete VISA Charge Back training workshop

  In Risk Operations Analyst II role, took on additional responsibility for filing Check Forgery and Identity theft cases; thoroughly reviewed claims for adherence to bank and Federal regulations for claim approval and advised clients on required documentation

  Applied sharp research and investigative skills toward locating check forgery case suspects

  Optimized client assets security against future fraud by freezing/restricting and opening new accounts

  Initially recruited to steer initiatives focused on loss mitigation and prevention resulting from high risk and fraudulent monetary/non-monetary transactions in compliance with internal and Federal regulations; claims encompassed ATM/Debit cards and Automatic Clearing House (ACH) transactions along with missing ATM deposits


Wal-Mart Multiple Locations, OH 2005-2011

Asset Protection Coordinator-Heath & Columbus, OH; 2009-2011

  Promoted to manage asset protection operations; effectively scheduled and supervised 6 direct reports as well as trained and oversaw 80+ associates in safety and compliance; actively participated in associate hiring, coaching, evaluations, and corrective actions

  Facilitated comprehensive internal investigations of employee theft as well as internal audits to identify and reverse shrink; efficiently employed PTZ camera system for surveillance

  Collaborated with local police and detectives in gathering evidence supporting identity theft cases

  Developed and analyzed Excel spreadsheets as well as produced quality MS Word documents

  Productively applied personal training in crowd management toward training and developing associates as well as spearheading coordination of events

Asset Protection Associate-Mount Vernon, OH; 2008-2009

  Conducted external/customer theft investigations, encompassing visual identification of elements required for apprehension as well as detention of suspects and recovery of merchandise; partnered with local police department in identifying and arresting suspects and provided court testimony

  Facilitated peer trainings in observing and maintaining visual surveillance of shoplifters

Department Manager-Mount Vernon, OH; 2006-2008

  Directed full-scope department operations, from staff training, scheduling and supervision through inventory preparation and merchandising along with merchandise planning for upcoming events

Customer Service Manager-Mount Vernon, OH; 2006

  Effectively built and led a dynamic team of 30 cashiers, with focus on productivity and quality servicing; directly addressed escalated customer issues and strategically managed checkout lines to optimize use of resources, boost efficiencies and maximize customer satisfaction

Over Night Stocker-Mount Vernon, OH; 2005-2006



Education & Professional Development


Bachelor in Justice Administration w/specialization in Corrections, DeVry University; pending 2016

Dean s List (8 times) ~ GPA: 4.0/4.0 scale

Yyyyyy x. yyyyyy


203 East Burgess St.-Mount Vernon, OH 43050






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity where my vast management and leadership background will translate to dynamic results as a member of your team. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.


As described in my resume, I offer you numerous year of progressive experience in the banking and financial service sector, with expertise in areas ranging from fraud mitigation and loss prevention to asset protection and investigations targeted toward optimizing bottom-line financial performance. As a member of the JP Morgan Chase team since 2011, I have progressed from risk operations positions to recently assume accountability for managing major claims valued at over $10K. Since promoting in 2014, I have continued to take on higher levels of accountability across broad areas of operation ranging from handling critical escalated client issues to working Executive Office complaints. I ve also successfully completed intensive training in online wire transfer fraud claims processing, and have since been entrusted with investigating high-dollar claims valued at over $5K. Previously building a career in the retail industry, I rapidly progressed to specialize in asset protection and security operations.


A motivating, hands-on leader, I excel in building teams and driving operations to maximize productivity, efficiency and use of time and resources and am highly effective in defining and executing strategies to optimize bottom-line performance. Additionally, I possess strong investigation, research, analytical, and problem solving skills and am an effective communicator who successfully interfaces with all business stakeholders, from clients and cross-functional departments to senior management and staff. Complementing these qualifications, I am in the process of completing a Bachelor Degree in Justice Administration, with specialization in Corrections, and am on track to graduate this year; of note, I have repeatedly earned Dean s List recognition during my academic pursuits while concurrently maintaining ongoing employment and building my career, demonstrating my drive and ability to achieve goals.


As a manager, you will find me to be a performance- focused leader and collaborative team player leveraged to deliver consistent results and dedicated to supporting you in achieving and surpassing your goals. I am confident I would be an asset to your operations and welcome the opportunity to interview at your earliest convenience. Again, thank you for your time and consideration and I look forward to your response.






Charity Delarwelle


Yyyyyy x. yyyyyy


203 East Burgess St.-Mount Vernon, OH 43050










Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my vast, progressive leadership background in broad areas of the banking and financial services sector should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Charity Delarwelle




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