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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx



Project Manager / Program Manager

Business Analysis Solution Implementation Process Re-Design

Team-Building & Leadership Requirements Gathering Risk Management



         Offer 14 years progressive IT experience with proven strengths in project management, requirements clarification, gap analysis, client relations, budget administration, change control, risk mitigation, and cross-functional collaboration.

         Adept at planning, directing, tracking, and implementing projects and programs surrounding information technology, telecommunications, and end-user solutions.

         Excel at effectively leading teams to maximize use of resources, bolster productivity, and achieve aggressive performance goals; well-versed in Six Sigma tools and methodology.

         Skilled at managing project performance and implementing strategic changes to meet technical, quality, schedule, financial, and other critical objectives.

         Able to transparently join forces with management, clients, and engineers to consistently ensure project success; able to ensure cohesive efforts through Microsoft SharePoint.


Snapshot of Achievements


         Orchestrated Radio Frequency Identification (RFID) system implementation across data centers worldwide to precisely track IT assets, vital to enforcing cost control and maximizing operational productivity.

         Considerably enhanced project efficiencies and expense containment by introducing standard test environments, plans, and scripts.

         Saved over $1M by strategically coordinating comprehensive pager audit project.

         Captured $12M in savings by navigating major audit of 30,000 telephone lines.

         Substantially slashed backlog of customers waiting for implementation by 75%+.

         Improved nighttime staff coverage and considerably lowered overtime expenses by revamping employee schedule.


Professional Experience


Bank of America, Concord, CA / Provo, UT / Charlotte, NC, 2001 to 2003, 2005 to 2013

Sr. RFID System Engineer (2008-2013)

         Directed, coordinated, and supervised contractors and vendors in technical review and documentation of proprietary application.

         Spearheaded engineering activities worldwide including application planning & development, production support for regional server's location, establishing information assurance standards, and strategic planning.

         Steered ongoing transition from legacy systems to novel, emerging technologies.

         Meticulously analyzed service level agreements (SLAs) and initiated automated monthly reconciliation of IT inventory.

         Briefed senior executives on RFID project status and IT asset tracking.





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Professional Experience (Bank of America) continued


System Engineer (2007-2008)

         Defined business requirements, analyzed operating systems, and partnered with senior management in executing strategic decisions related to staffing and budgets.

         Designed and configured new cutting-edge IT systems to meet user requirements for specific functions and unit-wide.

         Conducted hardware/software system reviews and decisively recommended appropriate platform, workstations, and communication linkage required to support mainframe, client-server business processes, and information flow.

         Standardized corporate-wide hardware and software assets to optimize productivity and quality across multi-site operations.


Project Manager (2006-2007)

         Liaised between Lab Services and LOBs to drive cost-effective project management activities organization-wide, paramount to meeting or exceeding fiscal targets.

         Controlled budget for enterprise-wide operations and systematically managed portfolio of projects for line of business.

         Collaboratively executed state-of-the-art, technology-driven solutions to stabilize infrastructure and boost customer service levels.

         Reviewed documentation surrounding new or modified QA procedures and created QA metrics for assessing quality of delivered applications and information systems.

         Mentored, motivated, guided, and supervised less experienced team members.


Project Manager / Support Partner, contract for Bank of America/EDS (2005-2006)

         Championed delivery of technology and service solutions by exercising proficiency in planning, scheduling, forecasting, and balancing technical details, timelines, and milestones.

         Controlled budgets, methodically authored project plans, identified potential risks, and steered integration efforts between EDS and Bank of America


Telecommunications Analyst (2001-2003)

         Effectively partnered with business unit and systems management in collecting vital data and voice communications requirements, and oversaw all ordering, installation, and troubleshooting functions to streamline operations within telecommunications unit.


Parlant Technology Inc., Provo, UT, 2004-2005

Project Manager

         Fortified operational performance through planning, coordination, and implementation of IT system upgrades, conversions, and recovery efforts.

         Directed, motivated, supervised, and mentored project team members, delegated tasks, and streamlined workflow to maximize use of human capital and operational resources.


Prior background includes role as Help Desk Analyst with Cellular One, San Francisco, CA




Business Management, Southern Utah University, Cedar City, Utah


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