Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced retail banking environments, experienced in managing cross-functional teams, overseeing branch sales operations, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Operations Management Retail Banking Industry Training / Development Policy Development

Loan Underwriting Financial Product Management Sales Cycle Management Customer Retention

Process Improvement Oral/Written Communication Investment/Insurance Products Time Management

  Directed day to day administrative operations within a fast-paced retail banking branch with a concentration on increasing productivity and efficiency levels

  Supervised a cross-functional team which required providing individualized coaching/guidance in addition to diffusing escalated customer service situations

  Successfully identified customer financial needs and make appropriate product recommendations along with coaching customers on basic financial management

  Coordinated all operations within a retail banking center which included supervising a team of 5 staff members and monitoring customer service levels

  Designed and implemented innovative processes aimed on increasing branch revenue and customer retention, interview/hired new staff members, and oversaw the full-cycle sales process

  Achieved a branch recognition of Top 10% within core 4 ranking (increase from bottom 50%) along with achieving the highest scorecard ranking within the district (October 2015-July 2016)

  Held various roles within the organization which included Branch Manager, Senior Financial Specialist, and Personal Banker which required a significant knowledge of the financial industry

  Utilized superior communication and interpersonal abilities to build positive rapport with both internal and external clients, mentored junior level employees, and coached customers on financial management

  Maintained an expert level knowledge of investment (including stocks, mutual funds, fixed, and variable annuities) and life insurance products

  Awarded the Midlands 2009 President s Award-Top Banker Performance

Additional Professional Experience Includes: Sales Officer/Personal Banker, Centura Bank and Personal Banker III, Bank of America

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in leadership roles within the retail banking industry with experience in managing cross-functional teams, implementing innovative operational strategies, managing client relationships, and overseeing loan operations. In addition, I have experience in improving sales revenue and productivity levels.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s of Business Administration from the Citadel, The Military College of South Carolina.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy