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Driven, focused, and hardworking technical support professional with significant experience in progressive roles within the aviation industry with a concentration in managing complex hardware and software systems, deploying updated technical systems, and identifying appropriate technical solutions. Strong background in supervising cross-functional teams, implementing streamlined polices and procedures, and leading technical troubleshooting/testing. Equipped with a significant level of intuitive and empathetic interpersonal abilities which result in maintaining strong relationships with others.
Aviation System Maintenance
Attention to Detail
Complex Problem Solving
Disaster Recovery Plans
Direct the day-to-day management of technical and administrative operations with a focus on increasing productivity and efficiency
Provide maintenance support to Active Duty Army Aviation units within the Alaska National Guard which requires superior technical acumen and significant analytical ability
Analyze and correct software related issues (installation configuration, etc ), perform system testing and troubleshooting, and respond quickly to end-user support requests
Instrumental in determining the appropriate course of action for solving technical issues, coordinate planning of system installations/modifications, and create disaster recovery plans
Maintain a significant knowledge of electronic data manager systems, improved data modems, transceivers, DC power converters, low noise amplifiers, platform encryption devices, routers, and equipment/cabling related to the global position system (GPS)
Provided technical support to equipment within several military locations which required acting as a primary point of contact for aviation equipment issues in addition to providing daily briefings
Completed group and individual training to others on software and hardware usage, managed the implementation of system upgrades, and ensured all equipment was ready for deployment
Created technical training materials which included both bulletins and internal reference documents, tracked equipment maintenance, and ensured internal procedures were followed
Supported antennas, transceivers, power converters, low noise amplifiers, and cabling systems
Played a lead role in the installation and maintenance of communication system equipment which included broadband, satellite, internet, and telephone equipment
Oversaw pre-wiring and networking of both commercial and residential building and analyzed error rates in order to ensure functionality was within appropriate regulations
Supervised a team of Technicians, a boring crew, and a burial crew which required providing individualized training/coaching in addition to managing daily schedules
Supported all operations within both the Louisiana Army Aviation Support Facility and the 812th Air Ambulance Medical Company s Aviation Operations
Supervised a cross-functional team which required providing coaching/feedback along with managing employee relations issues as needed
Scheduled aircrews for training flights, monitored program budgets/payroll, maintained flight records, and repaired flight equipment, survival kits, and safety equipment as needed
Utilized superior communication and interpersonal abilities in order to successfully facilitate a positive working environment at all times
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the following resume, my work history includes several years of experience in technical and administrative roles with a background in building strong relationships with both new and existing clients, troubleshooting complex aviation equipment, and leading cross-functional teams. In addition, I have a strong background in improving both productivity and efficiency within a fast-paced environment.
To complement my professional experience, I also have strong interpersonal and communication skills, a significant ability to think logically, and an impressive background in analyzing and troubleshooting aviation systems which include communication, GPS, and safety systems.
As an employee, you will find me to be a driven team player committed to supporting you in achieving organizational goals. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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