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Career Profile


Driven, focused, and hardworking technical support professional with significant experience in progressive roles within the aviation industry with a concentration in managing complex hardware and software systems, deploying updated technical systems, and identifying appropriate technical solutions. Strong background in supervising cross-functional teams, implementing streamlined polices and procedures, and leading technical troubleshooting/testing. Equipped with a significant level of intuitive and empathetic interpersonal abilities which result in maintaining strong relationships with others.

Key Competencies


       Aviation System Maintenance

       System Implementations

       Process Improvement

       Team Leadership


       Attention to Detail

       Hardware/Software Support

       Complex Problem Solving

       System Deployment



       Project Management

       System Optimization

       Disaster Recovery Plans


Professional Experience

ManTech International Corporation, Fort Wainwright, AK July 2013-Present

Engineering Solutions and Products LLC, Fort Wainwright, AK August 2012-June 2013

Blue Force Tracking-Aviation Regional Field Service Engineer

  Direct the day-to-day management of technical and administrative operations with a focus on increasing productivity and efficiency

  Provide maintenance support to Active Duty Army Aviation units within the Alaska National Guard which requires superior technical acumen and significant analytical ability

  Analyze and correct software related issues (installation configuration, etc ), perform system testing and troubleshooting, and respond quickly to end-user support requests

  Instrumental in determining the appropriate course of action for solving technical issues, coordinate planning of system installations/modifications, and create disaster recovery plans

  Maintain a significant knowledge of electronic data manager systems, improved data modems, transceivers, DC power converters, low noise amplifiers, platform encryption devices, routers, and equipment/cabling related to the global position system (GPS)


Engineering Solutions and Products LLC, JRTC, Ft. Polk, LA October 2011-August 2012

QinetiQ North America, JRTC, Ft. Polk, LA March 2009-October 2011

Blue Force Tracking-Aviation Field Service Engineer

  Provided technical support to equipment within several military locations which required acting as a primary point of contact for aviation equipment issues in addition to providing daily briefings

  Completed group and individual training to others on software and hardware usage, managed the implementation of system upgrades, and ensured all equipment was ready for deployment

  Created technical training materials which included both bulletins and internal reference documents, tracked equipment maintenance, and ensured internal procedures were followed

  Supported antennas, transceivers, power converters, low noise amplifiers, and cabling systems

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Professional Experience Continued:

Self-Employed April 2006-March 2009

Lead Installation Technician

  Played a lead role in the installation and maintenance of communication system equipment which included broadband, satellite, internet, and telephone equipment

  Oversaw pre-wiring and networking of both commercial and residential building and analyzed error rates in order to ensure functionality was within appropriate regulations

  Supervised a team of Technicians, a boring crew, and a burial crew which required providing individualized training/coaching in addition to managing daily schedules


Louisiana Army National Guard Active Duty, Pineville, LA January 2001-January 2007

Flight Operations Non-Commissioned Officer in Charge (E-6 SSG)

  Supported all operations within both the Louisiana Army Aviation Support Facility and the 812th Air Ambulance Medical Company s Aviation Operations

  Supervised a cross-functional team which required providing coaching/feedback along with managing employee relations issues as needed

  Scheduled aircrews for training flights, monitored program budgets/payroll, maintained flight records, and repaired flight equipment, survival kits, and safety equipment as needed

  Utilized superior communication and interpersonal abilities in order to successfully facilitate a positive working environment at all times


Education and Training


Associate s Degree, Aviation Science

Northwestern State University, Natchitoches, LA (2010)


Training /Certifications Include:

PM-AME Blue Force Tracking-Aviation Gen. 2 Field Service Engineer Certification, 2015

FBCB2 Support Level 100 Certification, Engineering Solutions and Products University, 2011

FBCB2 Support Level 200 Certification, Engineering Solutions and Products University, 2011

FBCB2 Operators Course Certification, III Armored Corps Battle Command Training Center, 2009

Blue Force Tracking-Aviation Field Service Engineer Certification, 2009

U.S. Army Aviation Center, Aviation Life Support Equipment Repairer Technician Certification, 2005

U.S. Army Aviation Center, Aviation Flight Operations Specialist Certification, 2001


Professional Awards


Awards Include: Army Aviator Badge (2001), Global War on Terrorism Service Medal (2003), Army Commendation Medal (2003), Louisiana War Cross (2003), Humanitarian Service Medal (2005), Louisiana Emergency Service Medal (2005), and Army Commendation Medal w/ OLC (2005)



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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the following resume, my work history includes several years of experience in technical and administrative roles with a background in building strong relationships with both new and existing clients, troubleshooting complex aviation equipment, and leading cross-functional teams. In addition, I have a strong background in improving both productivity and efficiency within a fast-paced environment.


To complement my professional experience, I also have strong interpersonal and communication skills, a significant ability to think logically, and an impressive background in analyzing and troubleshooting aviation systems which include communication, GPS, and safety systems.


As an employee, you will find me to be a driven team player committed to supporting you in achieving organizational goals. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






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