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Yyyyyy x. yyyyyy

- 3563 N. Silver Berry Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Support Lead


Qualifixxxxxxtions Profile


    Self-assured, accomplished and results-driven IT professional and solutions provider computer operations management, IT project management, as well as technixxxxxxl support and maintenance of computing & network resources with over 45 years in the axxxxxxdeme, financial services, energy exploration, & healthxxxxxxre sectors.

    Proven competence and dedixxxxxxtion in delivering outstanding client/user service that maximize the advantages of IT and network systems, providing process efficiencies in IT systems maintenance, and completing network installation and upgrade projects in compliance with client specifixxxxxxtions, budgets and deadlines.

    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve complex technixxxxxxl maintenance and IT project support issues even under stress.

    Well-organized with multitasking and prioritization skills that maximize computing and network resources to deliver on expected outcomes that create and maintain user/client satisfaction.


Professional Experience


Kaiser Permanente.Ÿ Fontana, XXXXXX 1996 2016

Desktop Support Lead 2012 2016

    Led and directed technixxxxxxl staff and temporary workers on all IT project engagements in the Fontana Service area, collaborating with Facilities and Business Project managers to determine scope and resource requirements of project and assigning projects tasks to technixxxxxxl, and ensuring completion of assigned deliverables within budgets, specifixxxxxxtions, and timelines.

    Served as Implementation Coordinator for the Fontana Service Area, assisting and leading Operations staff in ensuring compliance to Service Level agreements with clients.

Sr. PC/LAN Technixxxxxxl Analyst / Implementation Lead - Fontana Medixxxxxxl Center IT group 1996 2012

    Analyzed and resolved a wide range of network and desktop issues and concerns that ensured continued beneficial use of computing and network resources, supporting network and data center administration, and providing technixxxxxxl maintenance for hardware and software deployments.

    Managed xxxxxxbling infrastructure upgrade projects in 2003, and provided technixxxxxxl support for desktop computing on the WinNT Networks, as well as client platforms on Win 3.1, Windows95, Win2000, XP, and Win7.

    Participated in several loxxxxxxl and national IT and IT-related projects, including Y2K, XXXXXXPTUR, Business Insurance, NIU project, Tech Refresh, HIMS, iFile, eProcurement, eReferral and KP-HC, KPNS, WLAN, & VoIP implementation, as well as technixxxxxxl support for High Desert Clinic, Rancho Clinic, & Chino clinic openings.


Varco Drilling Systems Ÿ Orange, XXXXXX Systems Technician 1995 1996

Long Beach Mortgage Company Ÿ Orange, XXXXXX Network Technician 1994 1995

Various Companies Ÿ Orange, XXXXXX Technixxxxxxl Consultant 1986 1994

Riverside Unified School District Ÿ Riverside, XXXXXX

Operations Supervisor 1979 1986

Computer Operator 1972 1979


Eduxxxxxxtion & Credentials


    Bachelor Program, UNIVERSITY OF LA VERNE (Currently enrolled)

    General Eduxxxxxxtion Coursework, SAN BERNARDINO VALLEY COLLEGE (Currently enrolled)

    Computer Science, RIVERSIDE CITY COLLEGE (1975)

    Computer Science. CHAFFEY COMMUNITY COLLEGE(1972)


Technixxxxxxl Skills

    Computer Hardware: DEC VAX Family, Dell, HP, Compaq pc s, IBM-compatible PCs, & Apple Macintosh

    Network Appliances: Hubs, Routers, & Cisco switches

    Software, including: Ethernet, DECNET, Novell Netware, & AppleTalk,

    OS: MS Windows 3.1/XP/NT/7/8/10

Professional Training & Certifixxxxxxtions

    General Management course, Project Management course, Kaiser Permanente

    Various people management courses, sponsored by several companies.


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