Yyyyyy x. yyyyyy

Kingwood, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Dedicated, Loyal, and Solutions-Focused Professional Committed to Exceeding Healthcare Administrative Goals

Administrative Operations Management ￨ Scheduling Coordination ￨ Workflow Prioritization

Team Building / Training ￨ New Hire Orientations ￨ Payroll ￨ Auditing ￨ Multi-Process Improvement

Outlier Reports ￨ EMTALA Logs ￨ Data / Records Management ￨ Supplies Ordering ￨ Inventory Control

Meeting Minutes ￨ Correspondence Drafting / Dissemination ￨ Patient / Client Relations ￨ Communications

Highly Accomplished Department Secretary who makes sound decisions to reflect positively on fast-paced healthcare operations in alignment with a facility s vision, value, and goals. Top Performer who offers proven critical thinking for insightful administrative results, and who demonstrates ongoing professionalism, rapidly adapts to evolving healthcare scenarios, and independently resolves in-depth issues. Excellent Communicator who rises above challenges to attain winning outcomes; develops synergistic relationships with healthcare professionals, patients, families, and the public; and who leads peers by example and with ethics and integrity.

Department Secretary Emergency Department (2015 Present)

Capitalize on the opportunity to lead forward-thinking ED administrative operations, including handling payroll of 75 employees; completing staff scheduling; and balancing hours for Main ED, Pedi ED, and ED Holding, as well as maintaining detailed employee contact lists, up-to-date personnel folders, and attendance records. Cost-effectively order supplies from Smart on F00 / F99 pars, coordinate and manage back supply room, enter requisitions in eProcurement, and prepare CER forms for capital purchases. Optimize operations efficiency by maintaining logs / departmental forms (i.e. staffing assignments, EMTALA logs, bed logs) and ensuring logs are complete by end of 60 days. Expertly audit departmental forms, including daily call schedules and MoTs. Maximize department productivity by maintaining and updating Clinical / Clerical Technician (CCT) orientation binders, training CCT as required for new tasks (i.e. outlier reports, EMTALA logs, pre-ER accounts), and providing ongoing education for process changes and / or improvements. Follow up with nurses to depart / document patient accounts and ensure timely billing. Accurately record minutes for staff and / or Charge RN meetings.

  Sent certified and confidential letters for abnormal test results to patients.

  Entered Kronos edits in Main ED and Pedi ED while ensuring payroll was accurate.

  Reduced monthly edits in ED Dashboard by auditing outliers and EMTALA log errors.

  Ensured seamless operations by serving in CCT and Unit Secretary roles in staff absence.

  Managed key census for Fall Creek and Pedi ED, including arrival numbers for Pedi and Main ED.

  Continually identify areas for improvement by auditing processes in MEDITECH via corporate reports.

Unit Secretary ED Holding & Observation ￨ Clinical & Clerical Technician II ED (2013 2015)

Demonstrated proven clinical and clerical support talents toward assisting multidisciplinary physician and nursing staff, including handling all clerical aspects of patient transfers, admissions, and order entry prior to implementation of CPOE system. Proactively managed a fast-paced multiline telephone system, including answering patient call lights and relaying information to nursing staff. Collaborated with healthcare teams to serve as a patient sitter attending to needs of difficult patients and / or individuals with behavioral health issues.

  Improved department functionality with various projects on corporate outliers and Bill 09 reports.

  Assisted with key healthcare tasks, including taking patient vital signs and retrieving telemetry boxes.

MEDITECH ￨ ISAS Portal ￨ Kronos ￨ Facility Scheduler ￨ Microsoft Office ￨ Miscellaneous Additional ED Programs