- xxxxxx Bluffmont Ln Ÿ Lone Tree, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.xxxxxxm

Project Manager

Qualifications Profile

    Self-motivated, dynamic, and results-driven service professional with more than 11 years providing high-performance customer service, project management, and operations support in the healthcare, technology solutions, banking, and hospitality sectors.

-    Proven dedication to delivering expected outxxxxxxmes from sales, staff development, and process improvement projects that enable the business to achieve xxxxxxst and quality service advantages in highly xxxxxxmpetitive markets.

-    Detail-oriented, analytical and methodical with business-aware critical thinking to strategizes solutions in addressing relationship, project, and routine work issues even under stress.

    Versatile and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize limited resources to achieve outstanding results independently or as part of a xxxxxxllaborative engagement.

    Strong people management and interpersonal xxxxxxmmunication skills that inspire xxxxxxnfidence across diverse ethnicities.

Key Expertise

Business Operations

    Tactical & Operations Planning

    Retail/Hospitality Sales

    Project/Program Management

    Business Needs Analysis

    Customer Service Management

    Service Performance Audit

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Customers, Public, & Suppliers)

Administration

    Policies & Regulatory Xxxxxxmpliance

    Staff Supervision & Training

    Office & Staff Administration

    Rexxxxxxrds & Document Management

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes

Professional Experience

Fastaff Nursing Ÿ Denver, XXXXXX

    Manage nursing staff credentialing, processing certificates and licenses into the proper database system, and xxxxxxllaborating with a team of 8 professionals in providing high-level credentialing efficiency and attention to detail.

    Oversaw staff development programs that enable nurses to successfully pass licensure exams.

Xxxxxxmputershare Ÿ Greenwood Village, XXXXXX

    Developed and executed operating strategies and projects for processing stock purchases and sales, xxxxxxordinating with xxxxxxncerned departments in the processing of Certificate Issuances and option trades through accurate data entry.

    Ensured xxxxxxllaborative efficiencies in transaction processing with all team members, providing detailed accuracy in transaction rexxxxxxrd entries as well as process xxxxxxst effectiveness in managing projects and programs.

Chase Bank Ÿ Highlands Ranch, XXXXXX

    Provided outstanding customer service in discharging Teller functions to clients, managing and maintaining over $0.5M in Branch cash reserves, opening and closing branch operations, performing Vault, ATM and TCD s (Teller Cash Dispensers) custodianship, and providing support to assigned projects and programs.

    Xxxxxxnducted alternative banking product presentations to clients that xxxxxxntributed to incremental branch revenues.

Starbucks Ÿ Denver, XXXXXX

    Supervised and directed a team of 6 to 8 employees in managing total shift sale from multiple store locations.

    Oversaw xxxxxxmpletion of Food Safety Audits, processing and reporting sales reports, and ensuring xxxxxxmpliance with policies, procedures and the National Food Safety guidelines.

    Trained employees in all aspects of xxxxxxmpany procedures, quality, values, expectations, and protoxxxxxxls, ensuring effective cross xxxxxxmmunications between employees and management.

Education & Credentials

    METROPOLITAN STATE UNIVERSITY OF DENVER Denver, XXXXXX (2014)

B.S. in Business Management

Affiliations& Xxxxxxmmunity Involvement

    Member: Starbucks Green Team, to facilitate xxxxxxmmunity service and Public Relations