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Yyyyyy x. yyyyyy

xxxxxx 2nd Avenue Northeast Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Multi-Project IT Management Strategic Analysis / Planning Team Building / Training Multi-Process Optimization

Change Management Cost Planning Systems Development Life Cycle (SDLC) Vendor Relations Requirements Gathering

New Product Development / Launch New Business Development Risk Mitigation Compliance Key Contract Development


  • Top Performer who offers proven profitable IT business results, and who can make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
  • Visionary Professional who rises above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes while thriving on complexity as a high-performing team leader achieving quantifiable success.
  • Excellent Communicator who builds and sustains synergistic relationships with globally based IT senior-level management, multi-site IT / operational professionals, vendors, and customers; has experience supporting hardxxxxxxre and softxxxxxxre needs in multi-user and remote environments; and can lead diverse projects in fast-paced situations.


Professional Synopsis


Cloud Sherpas, Redmond, XXXXXX 2014 Present


Service Delivery Manager

  Capitalize on the opportunity to lead forxxxxxxrd-thinking client support for ServiceNow implementation services, including actively traveling to clients to provide on-site, benefit-oriented sales presentations to optimize IT results.

  Offer solid communications and interpersonal relations skills toxxxxxxrd promptly responding to information requests (e.g. via telephone or in-person), and contact satisfied customers to offer additional services as required.


  Exhibit experience in profitably preparing detailed sales contracts.

  Conduct road mapping exercises for clients in use of ServiceNow platform.


Nintendo of America, Inc., Redmond, XXXXXX 1990 2016


Senior IT Manager Change Control (2014 2016)

  Strategically steered formalization and implementation of change control practices based upon ITIL standards, including coordinating and managing NOC (Network Operations Center), driving data center operations, and acquiring data center space, as well as working with top-performing teams to establish server and storage standards.

  Applied strong leadership talents toxxxxxxrd managing service desk operations, including prioritizing overall workflow.

  Engaged team in use of ServiceNow Platform, including acquiring, implementing, and supporting ServiceNow product.


  Successfully set up and managed key responsibility for the ongoing Change Approval Board.

  Led dynamic projects with responsibility for budget planning, project milestones, and actual costs.


Senior IT Manager Infrastructure (2011 2013)

  Utilized broad scope of industry knowledge toxxxxxxrd directing development and production environment to support IT infrastructure and business operations, including building revenue-focused relationships with various vendors.

  Trained, mentored, and managed 5 separate teams encompassing server, storage, network, enterprise solutions, and data center, and led numerous projects (e.g. server refresh, storage solutions, backups, infrastructure refresh).

  Demonstrated sharp analytical abilities toxxxxxxrd efficiently determining annual budget for infrastructure support.


  Cost-effectively managed budget, milestones, cost containment, and after-project support.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


Nintendo of America, Inc., Redmond, XXXXXX (continued) 1990 2016


Senior IT Manager Security & Disaster Recovery (2006 2011)

  Maximized IT operations success by strengthening security assessments, including driving business success by leading teams in understanding essential requirements to follow PCI and PII standards to align with core objectives.

  Coordinated and managed a comprehensive disaster recovery plan for IT, and handled plans testing (e.g. desk, actual).


  Liaised among infrastructure teams to establish essential hardxxxxxxre and softxxxxxxre.

  Successfully enabled enterprise-level of necessary backup and disaster recovery support.


Senior IT Manager iSeries (2003 2006)

  Led targeted decision-making in the oversight of an IBM iSeries environment, including building and sustaining strong relationships within IBM for product support and sales while managing 8 different systems simultaneously.


  Trained, mentored, and managed a results-focused team of 10 associates.

  Proactively participated within the IBM Large Users Group for iSeries (LUG).


Manager IT Special Projects (1993 2003)

  Drove IT projects success by coordinating and managing high-level initiatives encompassing the development, implementation, and critical support in the creation of the company s state-of-the-art distribution xxxxxxrehouse.


  Collaborated with diverse development teams to consistently provide valuable project oversight.


IT Softxxxxxxre Development - iSeries (1990 1993)

  Played a vital role in delivering essential softxxxxxxre development to support Business requirements to achieve goals, including areas of human resources, sales, marketing, point of sale (POS), financial, and order to cash applications.


  Personally led expert support for IBM AS / 400 hardxxxxxxre, softxxxxxxre, and operating systems.


Professional Development


Cisco Network VolP

VMxxxxxxre Virtualization

Symantec Enterprise Archiving

IBM iSeries Intel Servers Global Servers

EMC Enterprise Storage Backup Solutions

Service Now ITIL Support Solutions ITSM ITOM


Professional Affiliations


Chairman IBM Large Users Group (2000 2003)

Tournament Organizer Leader Nintendo Annual Golf Tournament (144+ Players 10+ Years)


Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

xxxxxx 2nd Avenue Northeast Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Company Name


City/State/Zip Code




I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.


I am excited to build a rexxxxxxrding career with your company, and can offer cross-functional experience in Multi-Project IT Management, Multi-Process Optimization, Systems Development Life Cycle (SDLC), Requirements Gathering, New Product Development / Launch, and New Business Development. I am also well-versed in Change Management, Risk Mitigation, Strategic Analysis / Planning, Team Building / Training, Compliance, Contract Development, and Customer / Vendor Relations, among other areas.


To complement my background, please note that I completed rigorous professional training / development in wide-ranging Cisco, VMxxxxxxre, Symantec, IBM, EMC, and ServiceNow products.


Currently, as a Service Delivery Manager for Cloud Sherpas, I expertly lead forxxxxxxrd-thinking client support for ServiceNow implementation services, including actively traveling to clients to provide on-site, benefit-oriented sales presentations to optimize IT results. Within this role, I also promptly respond to information requests (e.g. via telephone or in-person), and additionally contact satisfied customers to offer supplemental services as required to further boost business success.


A sampling of my achievements include:


  Exhibiting proven experience in profitably preparing detailed sales contracts.

  Conducting road mapping exercises for clients in the use of the ServiceNow platform.


[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.


I look forxxxxxxrd to hearing from you, and thank you in advance for your careful consideration.






Yyyyyy x. yyyyyy

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