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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for Technical Analyst II

Dynamic IT Professional Committed to Meeting and / or Exceeding Project / Operations Objectives


Multifaceted Technical Support Key Process Optimization User Needs Analysis / Assessment

Systems Performance Initiatives Small- / Large-Scale Projects Software Deployment Packages

Installations / Repairs Systems Analysis Trends Tracking Time Management Workflow Prioritization


Details-Focused IT Leader who makes sound decisions to reflect positively on multi-site IT operations in alignment with a company s vision, xxxxxxlue, and goals, and who offers adxxxxxxnced knowledge of major software and hardware, networks, and brands. Top Performer who contributes solutions-centric critical thinking for insightful, change-oriented IT results while maintaining cutting-edge technical skills and up-to-date industry trends awareness. Out-of-the-Box Thinker who rises above IT / operational challenges to achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-functional IT teams and customers, and who leads peers by example and with ethics and integrity to optimize operations success while managing and completing small- and large-scale projects.


Professional Synopsis


CarMax, Inc. 2010 Present


Technical Analyst II

Capitalize on the opportunity to lead forward-thinking configuration, installation, repair, and support of end user devices (i.e. PCs, printers, cell devices, Motorola inventory scanners, network attached devices, cell phones, and specialty tools to scan and diagnose automotive issues). Expertly serve as technical lead on installation of new store installations (i.e. rotating photo booths), along with designing the internal IT layout of remodeled stores in coordination with construction teams and business sponsors. Spearhead troubleshooting of xxxxxxrious issues, including sudden network slowness and viruses. Work with systems administrators to automate tasks.


  Successfully participate in and complete large-scale projects with $100,000+ budgets.

  Continually locate critical trends in ticketing system reporting to discover emerging issues.

  Work with multiple IT teams (i.e. TCOMM, Network Operations Center) to troubleshoot issues.

  Accurately handle budgeting and projections for end user equipment projects for the fiscal year.


HCA, Inc. 2008 2010


Desktop Support Analyst II

Played a vital role in handling key projects in alignment with business-specific objectives, including demonstrating skill with scripting and software deployment to optimize IT operations. Efficiently performed patching on Windows servers and handled activities within a server room, including facilitating daily backups of a 68-node server farm and ensuring SOX compliance with retention period on backup tapes. Troubleshot key server performance issues.


  Successfully worked on Windows Server NT 4, 2000, 2003, and 2008.

  Built custom software deployment packages using Command shell scripting.


Additional Experience in Desktop Support; Asset Management; and Network, PC, and Printer Troubleshooting via Contract Roles with Pfizer, Inc. / Wyeth (2007 2008) and Philip Morris International (PMI) (2006 2007).


Education & Professional Development


Xxxxxx Commonwealth University 2005


Bachelor of Science in Information Systems


CompTIA A+ Certification (Since 2001)


Former Member, Toastmasters International


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