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5233 Black Stone Circle (406) 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Senior Manager

Details-Focused Expert in Proactive Development & Execution of Strategies, Risks & Controls

Leader in Complex Change Programs Specialist in Driving Measurable Matrix & Cross-Functional Business Results


Practice Leadership Client Relationship Development / Management Best Practices

Team Building People Leadership Knowledge Management Solutions Development Lean

Multi-Program Development Executive Advisement Quality Improvement Change Management

Project Management C-Suite / Stakeholder Relations Financial Control Risk Mitigation Compliance


Highly Accomplished Leader who drives companywide growth; recruits, trains, mentors, and manages solid teams; creates targeted initiatives; provides world-class services; and cultivates a strong company image with superior quality.


Top Performer who offers solutions-centric critical thinking for insightful, change-oriented business results to align with a company s vision, value, and goals, and who promotes strategic decision-making success in culturally diverse workplaces.


Influential Strategist who seamlessly redirects outcomes based on industry regulations, market knowledge, and up-to-date healthcare trends, and who optimizes team dynamics to support collaboration, collective excellence, and innovation.


Ambitious Thought Leader who continually serves as a designed client interface to achieve client value / ROI per critical programs, projects, and / or deliverables, and who leads cost-saving results on time and within specific budgets.


Excellent Communicator who develops synergistic relationships with C-suite decision-makers, multi-site business professionals, stakeholders, and clients, and who leads multidisciplinary peers by example and with ethics and integrity.


Professional Synopsis


GE Healthcare

(2016 Present)


Regional Operations Manager Rocky Mountain Region

Capitalize on the opportunity to lead forward-thinking operations, financial, and customer deliverables initiatives within a cross-functional matrix environment, including developing estimates and ensuring execution of financial performance, as well as identifying and remediating root causes to proactively meet or exceed success of internal and external deliverables.


  Expertly decreased customer invoicing disputes by 14%.

  Increased revenue by 5% and exceeded operating plan by $1 million.

  Reduced concessions 63% and remedied $1.5+ million in negative margin systems.

  Generated $600,000 in material reduction expenses by establishing field engineer material metrics.

  Developed new purchased services reconciliation process and identified $500,000+ in duplicated POs.


GE Capital Americas

(2009 2016)


Internal Control Officer

Spearheaded results-centric support of North America-based C-suite business leaders, including continually identifying and / or safeguarding operational soundness and security to align with companywide objectives. Developed and operationalized lending, leasing, and cash operations internal controls to deliver customer-focused solutions. Created cultural action plans with a synergistic team-based approach. Developed cash applications control while monitoring $150+ billion in annual receipts with a <1% misapplication rate. Continually achieved recognition and key awards for project management and process redesign, and delivered results and business divestiture via a strong control environment.


  Successfully standardized 73% of third-party vendor control testing execution.

  Redesigned 33 documentation processes in three months for a successful FDIC exam.

  Honored for performance excellence with two prestigious Corporate Gold Achievement Awards.

  Created action plans that ultimately cascaded to other functions as best in practice and methodology.

  Reduced controls 88% and increased effectiveness 27% via streamlined SOX testing standardized controls.



Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Billings Clinic

(2007 2009)


Operations Manager Women s Services

Utilized broad scope of industry knowledge toward delivering excellence in quality- and service-oriented patient care for Montana s largest physician-led integrated medical healthcare organization, including consistently enhancing patient access methodologies to improve volumes for ancillary and hospital services. Recruited, trained, mentored, and managed a highly qualified team of 40+ staff (i.e. physicians, nurse practitioners, RNs, LPNs, administrative team members) in exceeding goals.


  Increased patient volume capacity by 50% within service line.

  Improved department productivity by 32% and patient satisfaction by 18%.

  Managed four budgets exceeding $100 million and stayed in budget after several unforeseen events.

  Continually researched and added Reproductive Endocrinology service line to women s service offerings.


St. Vincent Healthcare

(2004 2007)


Service Excellence Manager (2005 2007)

Led targeted decision-making in the promotion of services excellence using critical Lean methodologies and industry-recognized best practices designed to eliminate barriers to service while enhancing quality-driven patient care for a comprehensive healthcare organization serving the needs of 400,000+ people in a four-state area. Researched, developed, and delivered oversight for a key Service Excellence Program, including facilitating program priorities, coaching, and deliverables that were approved and monitored by the Board of Directors.


  Improved Emergency Department s patient satisfaction from 39% to 87% within six months.

  Improved Orthopedic Department s patient satisfaction from 67% to 80% within eight months.


Occupational Health Services Manager (2004 2005)

Demonstrated a proven specialization in high-volume sales, product line development, and health services new business development to consistently increase service line revenues, including developing, implementing, and adding a new service line providing Executive Health Enhancement physicals. Directed sales, team building / training, and client relationship management while continually adhering to key regulations and budgetary requirements to exceed financial performance.


  Exceeded forecasts 40% via new executive physicals program implementation.

  Gained 55 new businesses within 6 months and tripled patient volume in 3 months.

  Conceptualized and developed dynamic new sales and marketing services and plans.


Brewer Dental Center

(1997 2004)


Business Operations Manager

Played a vital role in driving new business and daily operational initiatives for the region s dental practice with proven results in delivering timely patient appointments and quality-focused customer service for internal and external customers. Handled all facets of advertising and patient volume strategy development to actively boost the center s success.


  Continually began and ended patients on time 99% of the time.

  Successfully executed financial arrangement to uphold a 99% collection rate.

  Increased services volume 30% via sales, treatment plan presentations, and financing options.


Education & Professional Development


Master of Business Administration University of Mary

Bachelor of Science in Accounting Montana State University


Building Essential Leadership Skills Effective Business Writing Effective Coaching

Certified Customer Service & Leadership Development Coach Healthcare Management Certification

Certified Occupational Health Practice Management Certified Healthcare Best Practices Studer Group

Patient Satisfaction Best Practices Aligning Culture with Strategy Clear Thinking Skills Crucial Conversations

Influencing Skills at GE Essential Leadership Chang Acceleration Process Graduate Talent Development Program


Additional Training / Development Provided Upon Request

Excellent Professional References Provided Upon Request


Yyyyyy x. yyyyyy

5233 Black Stone Circle (406) 0000 xxxxxx xxxx , xxxx , xxxxx 00000






Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance. Please note that I am available for travel as required.


To acquaint you with my background, I offer a proven history of multimillion-dollar practice leadership, client relationship development / management, multi-program development, project management, quality improvement, financial control, and risk mitigation. I am also well-versed in team building / training, people leadership, knowledge management, Lean / best practices, executive advisement, C-suite / stakeholder relations, and change management, among other areas. Furthermore, I unfailingly attain winning healthcare business outcomes due to my superior skills in critical thinking, workflow prioritization, and attention to detail.


To complement this experience, please note that I attained a Master of Business Administration from the University of Mary and a Bachelor of Science in Accounting from Montana State University. I am recognized as a Certified Customer Service & Leadership Development Coach and hold certifications in Healthcare Management, Healthcare Best Practices, and Occupational Health Practice Management. I also completed training in diverse areas such as Patient Satisfaction Best Practices, Essential Leadership Change Acceleration Process, Coaching, and Business Writing.


Currently, as the Regional Operations Manager for GE Healthcare s Rocky Mountain Region, I successfully lead all facets of operations, financial, and customer deliverables initiatives within a cross-functional matrix environment, including developing estimates and ensuring execution of financial performance, as well as identifying and remediating root causes.


A sample of my recent accomplishments include:


  Expertly decreasing customer invoicing disputes by 14%.

  Increasing revenue by 5% and exceeding operating plan by $1 million.

  Reducing concessions 63% and remedying $1.5+ million in negative margin systems.

  Generating $600,000 in material reduction expenses by establishing field engineer material metrics.

  Developing new purchased services reconciliation process and identifying $500,000+ in duplicated POs.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy



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