- 1715 Xxxxxxrey St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.xxxxxxm

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to bexxxxxxme part of your team. My resum is attached for your review and xxxxxxnsideration.

What I offer is my baccalaureate degree in Biology and 9 years providing high-performance customer service, IT operations support, and K-12 education in recent years. I am currently with Pinnacle Charter School in Thornton, XXXXXX as an IT Assistant following several tenures as Long-Term Substitute Teacher. Prior to this, I served Center Partners in Fort Xxxxxxllins, XXXXXX providing customer service as an Applications Agent. For more details, please take a moment to go through my resum .

In leveraging my IT support, customer service, and teaching xxxxxxmpetencies, I also bring to the table my personal strengths that include a passion for going beyond expectations through sustainable people-centric and results driven leadership excellence. Along the way, I have also proven my interpersonal xxxxxxmmunication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, promoting a customer-oriented reputation in the markets served, and fostering a seamless xxxxxxllaborative work experience with xxxxxxlleagues in attaining shared xxxxxxmmitments.

I am xxxxxxnfident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for xxxxxxnsidering me, and I look forward to hearing from you soon.

Sincerely,

ALLISON FLETCHER

Attachment: Resum

- 1715 Xxxxxxrey St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.xxxxxxm

Educator ▪ Customer Service Rep. ▪ IT Systems Administrator

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 9 years providing high-performance customer service, IT operations support, and K-12 education in recent years.

-    Strong passion for delivering outstanding customer service for clients and students in several industries with recent focus on IT and education.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal xxxxxxmmunication skills that inspire xxxxxxnfidence across diverse ethnicities.

Key Expertise

    IT Systems Administration

    K-12 Lesson Planning, Development & Execution

    Theater Xxxxxxstume Production

    Customer Service Management

    Office & Staff Administration

    Relationship Management (Clients, Students, & Suppliers)

    Social/Healthcare Program Administration/Xxxxxxordination

    Residential Maintenance

    Rexxxxxxrds & Document Management

    IT Hardware Installation & Maintenance

    Active Directory Xxxxxxnfiguration

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Pinnacle Charter School Thornton, XXXXXX

    Manage IT inventory database of cataloged equipment and inxxxxxxming stock, including technology equipment checkouts and returns, generating documentation on network infrastructure and switch mapping.

    Perform systems administration, setting password, xxxxxxnfiguring user and email acxxxxxxunt through Active Directory, issuing wireless keys and guest access passes, while providing first level hardware and software installation, maintenance and repairs for servers, desktops, peripherals, and mobile xxxxxxmputing devise.

    Install and xxxxxxnfigure audio and video equipment for classroom and event presentations.

    Xxxxxxnduct training xxxxxxurses on systems navigation, general xxxxxxmputer and peripheral usages, IT ticket issue processing, and other IT and network subjects.

    Developed and xxxxxxnducted classes from Kindergarten to High School, providing lessons on science, metric system and the scientific process for mid-school to 6th graders, as well as human anatomy and advanced/basic biology to 10^th - 12^th grade students, while creating a rewarding learning experience with all study materials provided.

    Unboxed, labeled, and assembled 2,500 iPads in case protectors for distribution to every student from Kindergarten to 5^th grade, while installing and xxxxxxnfiguring desktops and local network cabling throughout the school.

    Proctored for TCAP, CSAP, and ACCESS.

    Provided excellent customer service, assisting clients in processing credit card applications in person or over phones, transferring to the proper office as needed, and supporting the xxxxxxmpany as the first outsourcer that was JDP certified.

    Produced a variety of period clothing for the campus theater productions, repairing xxxxxxstumes and Bernina sergers altering patterns to custom fit, and assisting xxxxxx-workers in developing methods/skills in xxxxxxstume production.

Northeastern Junior Xxxxxxllege Sterling, XXXXXX

OTHERS (Short Term)

Rebecca Thundstrom Denver, XXXXXX Wedding Designer/Seamstress Jun Oct 2014

Elizabeth Morris ▪ Xxxxxx, XXXXXX House Cleaning Jul Oct 2013

The Gibson Family Sterling, XXXXXX Live-in Nanny & Housecleaner 2009 2010

First United Methodist Church Xxxxxx, XXXXXX Child Care Provider May Aug 2009

Xxxxxx Wheelchairs Xxxxxx, XXXXXX Wheelchair Intern (Med Prep Clinical) 2007

- 1715 Xxxxxxrey St. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.xxxxxxm

Education & Credentials

B.S. in Biology, GPA 3.17, XXXXXX STATE UNIVERSITY Fort Xxxxxxllins, XXXXXX (2013)

    Scholarships: Phi Theta Kappa Scholarship (2010 2012)

A.S. with minor in Biology, Magna cum Laude, NORTHEASTERN JUNIOR XXXXXXLLEGE Sterling, XXXXXX (2010)

    Xxxxxxmpleted Honors Program | Scholarships: First United Methodist Church (2008 2012)

    National Smart Grant award | Who's Who Among American Xxxxxxllege Students 2009

    1st place at State in Odyssey of the Mind (2004 - 2005 & 2005 2006)

Professional Training & Certifications

    Fred Pryor Seminar for Microsoft Excel Basic and Beyond the Basics xxxxxxurses

Professional Affiliations & Xxxxxxmmunity Involvement

Volunteer Work:

    Tool master at Tinkermill, (2013-present) | Adopt-a-grandparent (2005- Present)

    Recreation Applewood Living Center (2006-2007) | Assistant Xxxxxxach: Odyssey of the Mind (2005-2006)

    Xxxxxx Library (2003-2004)