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Yyyyyy x. yyyyyy

- 17 Barrington Lane Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Management Position (Insurance Underwriting Financial Services)


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 5 years providing high-performance strategic direxxxxxxion, operations management, and customer service in the hospitality industry.

    Detail-oriented without losing sight of the big pixxxxxxure, analytical and methodical with critical thinking to strategize solutions in addressing operational efficiency and cost effexxxxxxiveness, or resolve process and people-centric work issues even under stressful work conditions.

    Well-organized and resourceful with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

General Management

    Strategic Planning & Execution

    Customer Service Management

    Service Quality Management

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Policies & Regulatory Compliance


    Full-Cycle Corporate Accounting

    Financial Risk Management

    Revenue & Profitability Management

    Business / Systems Analysis

    Internal Audit & Control

    Credit & Collexxxxxxion

    Fiscal & Budget Management

    Billing & Invoicing

    Insurance Brokerage

    Receivables Management


    Payroll Administration

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Staff Supervision & Training

    Records & Document Management


    ADP & Payroll Systems

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


CoCo Key Water Resort - Hotel & Convention Center Ÿ Xxxxxx, XXXXXX

Direxxxxxxor of Operations Mar 2009 Nov 2014

    Provided strategic direxxxxxxion in operations management and collaborated with the financial management team in growing the resort business while ensuring financial health.

    Developed, reviewed, and approved budgets to ensure continued revenue streams and profitability growth.

    Addressed guest concerns while providing leadership and direxxxxxxion to ensure overall customer satisfaxxxxxxion and repeat business.

    Managed HR funxxxxxxion in 3 distinxxxxxx departments covering applicant interviews, recruitment, career development, new hire onboarding, and supervision over 90 employees.

    Oversaw the processing of orders and invoiced. Audited and reconciled transaxxxxxxion amounts in the general ledger in comparison to invoices processed.

    Processed payroll and timecard approvals in ADP and Paycheck Systems.





B.S. in Business Finance


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