Yyyyyy x. yyyyyy

Dedicated and accomplished Operations Professional with over 10+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex strategic operations. Possess high-level communication and analytical skills with a commitment to superior client service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Account Management & Retention Presentation Development Coaching/Training Client Education

Contract Negotiation Attention to Detail Cold-Calling Strategies Customer Service/Support

Team Leadership Microsoft Office Suite Report Generation Oral/Written Communication

• Direct day to day office management and operational functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Design and implement innovative strategies aimed at increasing productivity levels, monitor internal metrics, and maintain positive relationships with vendors
• Review and negotiate contracts in regard to vendor fees and turnaround times, create innovative marketing content, and promote the organization within the local community

• Coordinated office management logistics within a successful appraisal company which included implementing standard operating procedures, setting appointments, and negotiating contracts
• Supervised a team of 3 Appraisers which required providing individualized training and coaching along with identifying and diffusing escalated client situations
• Performed cold calling and other business development functions and oversaw accounting logistics which included accounts receivable, accounts payable, and billing invoices

• Managed marketing and account management logistics which included identifying and contacting potential clients along with maintaining rapport with existing clients
• Provided guidance to clients in regard to product selection which resulted in successfully tripling the existing sales volume within 3 months of start-date
• Completed up to 15 in-person sales calls per day, created innovative marketing presentations, and maintained an expert level knowledge of products/services