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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Dedicated and accomplished Operations Professional with over 10+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex strategic operations. Possess high-level communication and analytical skills with a commitment to superior client service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies


Account Management & Retention Presentation Development Coaching/Training Client Education

Contract Negotiation Attention to Detail Cold-Calling Strategies Customer Service/Support

Team Leadership Microsoft Office Suite Report Generation Oral/Written Communication


Professional Experience

Four State Appraisal LLC April 2007-Present

Co-Owner/Office Manager

  • Direct day to day office management and operational functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Design and implement innovative strategies aimed at increasing productivity levels, monitor internal metrics, and maintain positive relationships with vendors
  • Review and negotiate contracts in regard to vendor fees and turnaround times, create innovative marketing content, and promote the organization within the local community


Ford Appraisal and Consulting May 2005-March 2007

Office Manager

  • Coordinated office management logistics within a successful appraisal company which included implementing standard operating procedures, setting appointments, and negotiating contracts
  • Supervised a team of 3 Appraisers which required providing individualized training and coaching along with identifying and diffusing escalated client situations
  • Performed cold calling and other business development functions and oversaw accounting logistics which included accounts receivable, accounts payable, and billing invoices


Thousand Oaks Diagnostic Imaging Center, Joplin, MO July 2004-April 2005

Account Manager/Marketing Specialist

  • Managed marketing and account management logistics which included identifying and contacting potential clients along with maintaining rapport with existing clients
  • Provided guidance to clients in regard to product selection which resulted in successfully tripling the existing sales volume within 3 months of start-date
  • Completed up to 15 in-person sales calls per day, created innovative marketing presentations, and maintained an expert level knowledge of products/services




Bachelor of Science, Psychology with a Minor in Criminal Justice

Missouri Southern State University, Joplin, MO


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