Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

IT / Operations Management ￨ Systems Administration ￨ Data Center Operations ￨ Desktop Support

Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Workflow Prioritization ￨ Compliance

SOX / PCI Regulations ￨ Project Management ￨ Trends Tracking ￨ Key Process Optimization ￨ Customer Service

Highly Accomplished Leader who successfully drives innovative, high-volume IT / operations initiatives to completion, and who makes sound decisions to align with a company s vision, value, and goals while continually improving productivity via targeted planning, proactive troubleshooting, and excellence in customer service.

Top Performer who directs details-focused, multidisciplinary teams in achieving critical IT objectives, including prioritizing cross-functional workflow, efficiently allocating resources, and promptly resolving challenges.

Ambitious Self-Starter who contributes solutions-centric critical thinking for insightful, change-oriented operational results, including maintaining cutting-edge IT skills and up-to-date industry trends awareness, as well as rising above operational issues to quickly adapt to evolving scenarios and attain winning outcomes.

Manager IT Infrastructure ￨ DevOps (2014 Present)

Capitalize on the opportunity to lead forward-thinking Network and Data Center operations encompassing hardware, operating systems, storage, and services initiatives. Mentor and manage a top-performing Help Desk and Desktop Support team to consistently achieve a 4.9 out of 5-Star rating with Customer Ticket Surveys. Direct a details-centric DevOps team responsible for all code builds and deployment to support all levels of software development. Manage a team of DBAs responsible for performance and uptime of SQL clusters.

  Improved Citrix and VPN to enhance business ability to effectively perform remote work.

  Efficiently migrated company email solution from On-Premise Exchange 2010 to Office 365.

  Designed and managed VMware server clusters configured for HA and DRS hosting 800+ servers.

  Substantially improved DR and Business Continuity Plan for lowest amount of disaster downtime.

Supervisor Systems Administration ￨ Operations (2008 2014)

Strategically steered system administration and operations efforts while mentoring and managing a top-performing team to support a growing farm of 200+ Windows servers and 400+ workstations. Expertly planned and documented production and development environments conversion to virtual to prevent outgrowing current Data Center and accommodate future growth. Built and maintained a growing VMware 5.0 environment to host new and converted systems with 3 clusters and several stand-alone hosts. Led Data Center-specific maintenance, configurations, implementations, moves, upgrades, specifications, and purchases. Directed Active Directory, Exchange 2010, Office 365, Antivirus, and daily production and development systems support; set up and managed Backup Exec 2012; and planned, built, and maintained Windows 2008 clusters. Coordinated performance monitoring on critical servers and implemented essential configuration changes.

  Personally maintained a growing SAN environment currently at 100+ TB.

  Planned and led new system upgrades, projects, and / or future technology.

  Successfully supported customers with high complexity technical support issues.

  Migrated high-volume company email from Exchange 2003 to 2007, and later to 2010.

  Achieved 100% success in recovering all production server functionality in each DR scenario.

  Coached and mentored technical support technicians, and cross-trained teams on VMware and Citrix.

Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two

Supervisor Systems Administration

Utilized broad scope of industry knowledge toward delivering excellence in 24x7 hardware and software support for all servers and applications, including continually collaborating with industry-leading vendors to coordinate and plan new projects and upgrades to current products. Delivered continuing support to meet SLAs.

  Seamlessly implemented a patch solution using WSUS.

  Successfully maintained 95%+ customer support satisfaction rates.

  Led annual performance evaluations for Operations and Service Desk teams.

  Served on a relocation team for a Data Center move from Atlanta, GA to Plano, XXXXXX.

Engineering Supervisor (2002 2007)

Led targeted decision-making in the integral implementation of key hardware and image standards for servers and planed hardware refreshes, including building a WSUS server and managing patch management processes and implementation of PCs and servers. Demonstrated experience with system deployment and project planning of hardware and software. Built and managed servers for Support and Application groups to house images, user directories, applications, and documentation which was instrumental in exceeding objectives.

  Participated in valuable Disaster Recovery exercises as Technical Lead.

  Ensured up-to-date desktop images and compatibility with new hardware.

  Administered Exchange 2003 clients, GoodLink, and BES accounts and servers.

  Minimized image management via a new solution to save both time and money.

  Built image server and designed documented process for desktop and server teams.

  Restored desktops, applications, servers, and networking components with 100% success.

  Designed and implemented corporate group policies for Windows 2003 Active Director domain.

Senior Support Specialist (1999 2002)

Played a vital role in supporting Windows 95, 98, NT, 2000, and XP workstations and laptops at both Corporate and 350 branch offices, including efficiently handling account administration for Exchange 5.5 and NT domains.

  Seamlessly supported on-site wireless LANs and troubleshot Cisco routers.

  Led testing and implementation of new software and operating system upgrades.

  Designed and implemented new policies and change management processes for the support group.

MCP Exchange Server 2003 ￨ MCP Windows Server 2003 ￨ MCP Windows XP ￨ Cisco ICND

A+ Certification ￨ Symantec Ghost Console 8.0 ￨ Windows 2003 Active Directory ￨ TCP / IP

Antivirus: Symantec / Norton ￨ McAfee ￨ Trend Micro

Applications: Microsoft Office (All Versions) ￨ Microsoft Project ￨ Office 365

Networking: DHCP ￨ DNS ￨ TCP / IP ￨ VPN ￨ Basic Cisco Router Troubleshooting

Hardware: IBM X Series Servers ￨ IBM Blade Center ￨ Dell Servers

Dell DAS ￨ EqualLogic ￨ SAN ￨ IBM ￨ Dell PC Platforms

Email / Server Admin: Microsoft Exchange 2003 / 2007 / 2010 Server ￨ Office 365

Microsoft Outlook / Exchange Client ￨ Outlook Web Access ￨ Active Directory

Operating Systems: Windows 2003 / 2008 / 2008 / 2012 Server ￨ Windows Workstation (All Versions)

Other: VMware ￨ Citrix ￨ Symantec Backup Exec

Microsoft WSUS ￨ Tivoli Help Desk ￨ Remedy Help Desk

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in IT / Operations Management, Systems Administration, Data Center Operations, Desktop Support, and Customer Service. I am also well-versed in Team Building / Training, Project Management, Process Optimization, Trends Tracking, SOX / PCI Regulations, and Compliance, and I consistently achieve winning outcomes due to my superior skills in critical thinking, time management, communications, workflow prioritization, and attention to detail.

Currently, as the Manager of IT Infrastructure / DevOps for Xxxxxx Windstorm, I successfully direct all facets of Network and Data Center operations encompassing hardware, operating systems, storage, and services initiatives. Within this role, I expertly mentor and manage a top-performing Help Desk and Desktop Support team to consistently achieve a 4.9 out of 5-Star rating with Customer Ticket Surveys. I also direct a details-centric DevOps team responsible for all code builds and deployment to support all levels of software development, and manage a team of DBAs responsible for performance and uptime of SQL clusters.

A sample of my accomplishments include:

  Improving Citrix and VPN to enhance business ability to effectively perform remote work.

  Efficiently migrating company email solution from On-Premise Exchange 2010 to Office 365.

  Designing and managing VMware server clusters configured for HA and DRS hosting 800+ servers.

  Substantially improving DR and Business Continuity Plan for lowest amount of disaster downtime.

To complement this experience, please note that I attained A+ Certification and achieved additional training and / or professional credentials in MCP Exchange Server 2003, MCP Windows Server 2003, MCP Windows XP, and Cisco ICND, as well as Symantec Ghost Console 8.0, Windows 2003 Active Directory, and TCP / IP.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward attaining your goals.

As previously discussed, I am a dynamic leader who offers experience in IT / Operations Management, Systems Administration, Data Center Operations, Desktop Support, and Customer Service, as well as additional Team Building / Training, Project Management, Workflow Prioritization, Process Optimization, Trends Tracking, SOX / PCI Regulations, and Compliance skills. Please recall that I attained A+ Certification and achieved additional training and / or credentials in MCP Exchange Server 2003, MCP Windows Server 2003, MCP Windows XP, and Cisco ICND, as well as Symantec Ghost Console 8.0, Windows 2003 Active Directory, and TCP / IP.

Throughout my career, I have excelled in progressive IT infrastructure, DevOps, systems administration, and engineering leadership roles for high-profile Xxxxxx Windstorm, Graphic Packaging, Inc. / Perot Systems, and Rollins, Inc. employers where I thrived within challenging IT environments to deliver multi-site IT / business results within time-sensitive project scenarios. During this time, I continually optimized IT systems, processes, and programs; successfully trained and led multidisciplinary teams; independently resolved critical IT issues; and built mutually beneficial relationships among senior-level decision-makers, IT / business teams, vendors, and customers to concurrently exceed deliverable expectations and strengthen my employer s presence within a competitive marketplace.. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

I look forward to hearing a positive response from you, and thank you again for the personal interview.

Sincerely,

Yyyyyy x. yyyyyy