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Yyyyyy x. yyyyyy

P. O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 503-551-7913 abc@xyz.com

Automotive Body Shop Manager/Collision Repair: Estimator Production Management

Summary of Qualifications

 

  Seasoned automotive body shop manager/collision repair leader with a proven track record of success.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Collaborated effectively with colleagues, customers and insurance adjusters on a daily basis.

  Experience leading team members and a shop to adhere at all times to I-Car Standards.

Areas of Expertise

 

Operations Management Client/Customer Relations Profit and Loss

Production Management Insurance Adjuster Relations Staff Management/Training

Purchasing Administrative Management Equipment Maintenance

Professional Experience

 

Main Auto Body, Inc. Salem, OR Nov. 2010-Present
Manager (promoted from Production Assistant, and started as an Estimator)

  Lead more than six employees for a body shop that achieves up to $1.2 million in annual sales volume.

  Build and maintain relationships with several insurance claims adjusters to generate consistent clientele.

  Manage the new or existing customer relationship, from intake to delivery.

  Educate customers about the repair process, and purchase parts and supplies as needed, including following up with Parts Department to ensure ordered parts are available.

  Ensure all vehicles are disassembled for repair, including documenting and reporting additional damages.

  Train and coach production team members to adhere to safety regulations.

  Monitor maintenance of the paint booth; frame straightening machines; and welding, air compressors and related equipment in the facility.

  Inspect vehicle repairs throughout the repair process to ensure the highest quality of service.

  Ensure all repairs meet I-Car standards, including implementing procedures and taking actions as needed.

  Provide adjusters with estimates, photos and other supporting documents for the claims process.

  Conduct a final inspection of the finished product to ensure no blemishes or misalignment of panels.

  Process total loss paperwork for vehicles moving to the salvage pool.

Lovegrove Collision Centre Salem, OR Mar. 1996-Nov. 2010
Co-Manager (previous roles, Estimator, Production Assistant, Administrative Assistant and Secretary)

  Led a diverse team of professionals at a fast-paced auto body collision center, including delegating tasks.

  Determined the feasibility of repairs versus replacement for parts such as fenders, bumpers and doors after examining vehicles to determine the extent of structural, body, mechanical or other damage.

  Provided customers and/or insurance adjusters with an estimate for the cost of labor to repair, or the cost to replace damaged parts.

  Educated the client about repairs, so they had a clear understanding of the process, from start to finish.

  Processed VIR reports and total loss paperwork when a vehicle is deemed a total loss.

Education, Training and Certificates

 

  Completed I-Car Standards Training; annually since 1996

  Completed Chief Frame School; 2011

 

 

Yyyyyy x. yyyyyy

P. O. Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 503-551-7913 abc@xyz.com

 

 

Dear Hiring Manager:

 

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I am a seasoned automotive body shop manager/collision repair leader with a proven track record of success. For example, during my career, I have been consistently promoted to positions of greater responsibility for exceeding performance objectives at two different automotive shops. In these roles, I have collaborated effectively with colleagues, customers and insurance adjusters on a daily basis. Furthermore, I have experience leading team members and a shop to adhere at all times to I-Car Standards. Among my additional unique qualifications:

 

  Led more than six employees for a body shop that achieves up to $1.2 million in annual sales volume.

  Managed the new or existing customer relationship, from intake to delivery.

  Educated customers about the repair process, and purchase parts and supplies as needed, including following up with Parts Department to ensure ordered parts are available.

  Ensured all vehicles are disassembled for repair, including documenting and reporting additional damages.

  Trained and coached production team members to adhere to safety regulations.

  Monitored maintenance of the paint booth; frame straightening machines; and welding, air compressors and related equipment in the facility.

  Inspected vehicle repairs throughout the repair process to ensure the highest quality of service.

  Conducted a final inspection of the finished product to ensure no blemishes or misalignment of panels.

  Processed total loss paperwork for vehicles moving to the salvage pool.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

503-551-7913

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