Yyyyyy x. yyyyyy 110 Cedar Pointe Loop, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

Objective

Proficient IT Professional eager to contribute Application Programming, Technical Expertise and strong Project Management skills in a challenging IT Department Management assignment actively supporting an organization in maximizing performance

Career Profile

  Over 16 years of relevant IT experience; career built in wide-ranging facets of application programming, medical registries, software technical support and system maintenance

  Outstanding customer service abilities with strong evaluative, assessment and diagnostic capacity

  Demonstrated capacity in use of multiple operating systems, virus actions and networking engineering and adept in user management, access control and registry maintenance

  Proficient in software, databases and communications issues with background in effective project management

  Strong focus on providing exceptional quality and meeting client objectives; highly skilled in interacting with diverse groups and professionals at all levels

  Contributor in increasing proficiency; well-organized multi-tasker with strong detail orientation, enthusiastic team player and adept in aligning IT contributions with organizational objectives

Technology Skills

Hardware: Hewlett Packard 3000, PictureTel & Tandberg Video Teleconferencing Units

Software: Windows NT; XP, 2003, 2007, 2010 VB6, Access VBA, VB.Net, SQL 2000-2012 R2, PGP Encryption Applications, Crystal Reports

Professional Experience

Title21 Health Solutions, Pleasanton, CA 2015 - Current

Application Support Specialist II (2015-Current)

       In addition to continuing to perform all duties and meet responsibilities as described for Application Support Specialist (see below), successfully support and maintain customer helpdesk ticketing system utilizing OsTicket System, providing customer tech support on site and during WebEx, RDP and VPN sessions.

       Steer development of/troubleshoot Crystal Reports and continually assist with software configuration as well as server provisioning; utilizing SQL for troubleshooting and backup SQL databases.

       Also tasked with development/maintenance of jobs and stored procedures.

Application Support Specialist (2015)

       Continually assured delivery of highest levels of customer support and service; skillfully responded to customer inquiries utilizing phone calls, emails, WebEx sessions and demonstrations, configured/validated software solution to satisfy customer requirements and assisted with deployment of software to clients.

       Diligently analyzed customers business needs/workflows/processes/expectations and translated them into Title21 Health Solutions BPM product capabilities; identified gaps early in deployment cycle.

       Skillfully translated/mapped customer requirements vis- -vis software capabilities; devised and recommended viable solutions and assisted customer project team with understanding capabilities while directing team to optimal solutions.

       Instructed customers on Title21 solutions, validated software (IQ, OQ, PQ), and utilized customer issue feedback during development group meetings to resolve customer needs; addressed Level 1 and 2 technical questions and authored/executed/reviewed/approved Test Cases.

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Cancer Prevention Institute of California, Fremont, CA 2001 - 2014

Technology Specialist (2007-2014)

       Promoted to key role with Cancer Surveillance Registry for Greater SF Bay Area.

       Tasked to deliver organizational technical support/installations.

       Key contributor in new production system development of the RegWeb (web based portal).

       Supplied technical support for state-wide case management software (CNExT) for all 73 Bay Area Hospital reporting facilities and in-house users.

       Ensured maintenance, upgrades and set-up of video teleconferencing equipment.

       Administered software updates/configurations for field staff laptops.

       Spearheaded maintenance for registry servers.

       Validated user submissions and uploaded files to State Central Database.

       Oversaw application support calls for state-wide case management software for all 73 Bay Area Hospital reporting facilities and in-house users.

       Designated as System Administrator of RegWeb covering user management, access control, user communication and feedback.

       Supported Registry Operations Unit with automated processes replacing manual process using VB Script.

       Initiated and managed Access-based programs using VBA.

       Facilitated Registry Department Case finding Duplicate Resolution and Patterns of Care Study database.

       Designed and maintained Access-based programs with SQL back-end.

       Manager of Research Department FOCUS Study and Registry Department CMR Path databases.

       Effectively installed/configured multiple Registry software and tools.

       Ensured support to end-users.

       Upgraded basic scripts for registry database modifications using Query Analyzer; stored procedures and DTS Packages to input into Registry database system

Programming Specialist (2004-2007)

       Advanced to design, modify and maintain MS Access and Visual Basic applications.

       Provided design criteria for software development.

       Delivered exceptional usertechnical support.

       Orchestrated SQL Server as database foundation for multiple projects.

       Successfully installed/configured department registry software/tools.

       Ensured effective support for end-users.

       Conducted necessary programming documentation.

       Upgraded basic scripts for registry database modifications using Query Analyzer.

       Enabled stored procedures and DTS Packages to import received data into Registry database system.

Oncology Data Technician (2001-2004)

       Recruited to conduct data entry for in-house database with hospital follow-up information.

       Achieved system backup/maintenance of tape libraries for HP3000 and HP9000 mainframes and scheduled system processing jobs.

       Delivered technical support for state-wide case management software (CNExT) for all 73 Bay Area Hospital reporting facilities also covering in-house users

       Managed all facets of video teleconferencing equipment.

       Conducted in-depth software updates and configurations for field staff laptops.

       Ensured comprehensive maintenance for registry servers.

       Gained expertise with VB.Net and VB6.

Education

Ohlone College, Fremont, CA

Business/Information Systems, 1999-2003