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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Seeking to contribute strong administrative and student relations talents toward securing an opportunity in Higher Education

Student Enrollment & Registration ~ Customer Service ~ Teaching

Office Administration ~ Student Advising ~ Recruitment ~ Event Management




         Collaborative, self-motivated, and approachable with demonstrated strengths in student admissions, financial aid, classroom instruction, program administration, strategic planning, scheduling, and event coordination.

         Continuously build and maintain a respectful learning environment conducive to academic success and a positive school reputation.

         Exceptional interpersonal, listening, data entry, problem solving, sales, and rapport-building skills.

         Committed to actively promoting educational mission and vision, student advocacy, and cultural diversity.

         Excel in prioritizing, coordinating, and managing projects to optimize productivity and meet critical timelines.

         Able to forge community partnerships and relationships to advance and support success of students.

         Adept at implementing initiatives in a structured and timeline-oriented environment.

         Skilled at organizing and hosting open houses, new student orientation, graduations, and college job and career fairs.

         Achieved outstanding conversion rates from initial inquiry to student enrollment and retention.


Professional Experience


Self-employed, Rochester Hills, MI, Oct 2014-Present

Child Care Provider

         Deliver comprehensive care to client s two children including maintaining an environment of safety and cleanliness, preparing nutritious meals and snacks, assisting with homework, and engaging children in leisure activities.


Central Michigan University, Troy, MI, 2011-2014

Enrollment Specialist

         Supported student enrollment operations by providing top-notch customer service and promptly responding to inquires via live chat software.

         Played an integral role in CMU meeting conversion goals by actively supporting outbound sales efforts through diligent follow-up practices.

         Provided information regarding academic programs, class settings, tuition, and schedules.


Central Michigan University, Southfield, MI, 2008-2011

Administrative Assistant

         Performed broad-based administrative functions including registering students for classes, providing technical support, updating files, and responding to inquiries.





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Allure Medical Spa, Shelby Twp., MI, 2008

Call Center Representative

         Advised callers in products and services to drive sales and meet quality assurance targets.

         Obtained and accurately inputted customer data into company s software program, Allure.


Central Michigan University, Mt. Pleasant, MI, 2005-2008

Call Center Representative

         Explained processes, pricing, and procedures to prospective students for applications, enrollment, course registration, and financial aid.

         Scheduled appointments for academic advisors to meet with students, recommended suitable courses for applicants, and completed registration tasks.

         Aided military-enlisted students in registering for online college classes.


Pinellas County Schools in Pinellas County, FL, 2004-2005

Science Teacher

         Planned, prepared, and delivered curriculum in 6th grade Earth Science and 7th grade Life Science.

         Leveraged multiple instructional approaches to accommodate students broad-based needs and learning styles.

         Consistently nurtured an encouraging learning environment to foster students academic growth, confidence, and knowledge base.

         Integrated technology into lessons where applicable to enhance delivery, engagement, and student comprehension.




Master of Arts, Educational Technology, Central Michigan University, 2012


Bachelor of Science, Education, Central Michigan University, 2004


Associate of Arts, Education, Mid Michigan Community College, 2001


Teaching Certificate, state of Michigan




Dimensions of Professional Selling, Carew International


Signature Worldwide Business and Training Solutions


Supervision Excellence/Diversity Champion Graduate Workshop


CRM Database Warehouse Training




Microsoft Office 365, CRM (Talisma), SAP, Photoshop, social media, Valero


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