Administrative Professional, with academic background and relevant experience, seeking a challenging assignment as a Financial Aid Technician, Retail Sales Consultant or Health Unit Clerk

  Bachelor of Science, with studies in Business Concepts, Computer Applications and Social Issues; Associate of Applied Science in Administrative Assistant Technology and relevant Certifications as an Administrative Assistant II and in Computer Software Applications

  In-depth experience in performing multiple administrative tasks and providing exceptional support and service for staff personnel within the financial/collections, patient services and medical records sectors

  Exceptional strengths in attention to details, understanding and adhering to governing policies/procedures and regulations, and developing and utilizing relevant documentation, with excellence in maintaining currency with and employing appropriate technology applications

  Continually utilized interpersonal relationship development skills in working with customer base to deliver highest levels of support and service; strong problem solver continually focused on effectively remediating problems/issues

  Proficient in the use of Michart-Cadence and CareWeb Systems

Patient Services Assistant, Manpower, Ann Arbor, MI 2011 2017

         Expertly admitted/transferred/discharged patients on multiple inpatient hospital units; conscientiously scheduled patient appointments with the Michart-Cadence system, arranged for any needed follow-up tests and processed physician orders as well as any referrals.

         Was responsible for ordering needed supplies, equipment and services for patients; assisted with providing important training for unit clerks and delivered new policy/procedure orientation.

         Developed proficiencies in the use of the organization s electronic medical record program, CareWeb, to obtain needed data, graciously received and provided assistance for patients, visitors and staff personnal, and maintained crucial census information.

         Additionally served as Medical Record Clerk, with daily responsibilities for preparing and indexing records and assuring the highest levels of completeness and accuracy, scanning system to locate relevant chart(s) and collecting them for use at several locations, and reviewing work queue(s) to ensure timely processing of all assignments.

         Categorized documents and ensured that office equipment was maintained at highest levels to assure usability at all times.

         Ensured that supervisor was apprised of any issues or problems, and performed various other duties as assigned.

Collections Representative, Asset Acceptance, San Antonio, TX 2009 - 2011

         Skillfully located customers, negotiated variety of payment arrangements including deposit agreements, and settled accounts. Collaboratively interfaced with internal departments and external agencies regarding delinquent accounts, billing inquiries, any disputed areas and requests for service, resolving conflicts when possible.

         Accurately processed payments, reconciled treatable accounts and authored documentation regarding insolvency, bankruptcy and receivership situations; investigated/resolved declined payments or any returned checks, performed credit checks, investigated discrepancies/disputed amounts and, when possible, issued adjustments.

         Ensured that all needed documentation/records were retained in appropriate files, authored payment notices and explanatory correspondence, and initiated treatment actions.

         Earned Collections Goal of the Month acknowledgement for eight separate months within a single year.

         Trained/mentored over 15 new Collections Representatives and assisted in their achieving comfort/competency levels; was considered as major resource in providing assistance on evaluating customer accounts to identify appropriate collections/remediation process to be applied. Developed and forwarded all related reports to management.

Eastern Michigan University, Ypsilanti, MI, Bachelor of Science, 2015

Studies in: Business Concepts, Computer Applications, Social Issues

Washtenaw Community College, Ann Arbor, MI, Associate in Applied Science, Administrative Assistant Technology, 2008

Advanced Certificate, Administrative Assistant II ~ Certificate, Computer Software Application