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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~



Recent MBA in Business Administration Graduate seeking to utilize relevant education as well as business experience in a Telecommunications or Remote Work assignment


Profile of Qualifications


  Master of Business Administration graduate, with an earned GPA of 3.88 and Magna cum Laude Honors; hold Bachelor of Education, with a GPA of 3.68 and Cum Laude Honors, and an Associate s Degree in Business Management Technology

  Demonstrated strengths in providing situational organization, managing funds, working within strict time parameters and continually ensuring provision of highest levels of customer service and support

  Continually utilize leadership, management and organizational skills in successfully interfacing with multiple clients, often in difficult and stressful situations

  Exceptional capabilities in providing excellent oral communication, often in an on-line sales/promotional assignment or when working to mitigate or remediate customer service issues or problems

  Experienced in providing strong support for team efforts; worked diligently on multiple group projects during graduate degree program assignments

  Proficiency in use of MS Office Suite, SharePoint, ADP


Professional Synopsis


Warner Automotive, Findlay, OH 2014 2016

BDC Manager/Service Clerk

         Was promoted to Manager position after seven months of employment at dealership, an unusually short timeframe.

         Performed multiple administrative taskings for this multi-brand vehicle sales organization; responsibilities included training new Business Development Center (BDC) personnel, scheduling service appointments and checking in customers upon arrival, managing customer complaints and overseeing multi-line telephone system.

         Assist sales personnel by following-up with telephone calls or emails on Internet leads for sales and service, and participate in sales campaign telephone activities; convey surfaced information regarding potential clients to sales personnel to perform follow-up on the leads.

         Interface with Body Shop personnel to ensure accurate repair order coding so that technicians are paid properly, process body shop and warranty repair bills, close repair orders and submit warranty claims to manufacturers.

         Perform multiple accounting-related functions including recording journal entries, collecting and allocating payments, depositing checks utilizing online banking and reconciling cash drawer on daily basis.


First Federal Bank of the Midwest 2013 2014


         Was responsible for processing various transactions in the lobby as well as the drive-through area; performed all necessary daily opening/closing actions that included opening/closing vault, preparing individual Teller stations for their workload, and balancing each cash drawer at close of business each day.


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Professional Synopsis continued on Page Two


J.C. Penney 2011 2013


         Provided exemplary customer support and service including responding to queries and assisting in finding proper sizes and other requested merchandise; also straightened and cleaned shelves and other stocked areas to ensure orderly and appropriate environment to support sales activities.

         Skillfully used hand-held point-of-sales and other sales recording equipment to complete transactions and balanced cash drawer during shift.


O.K. Industries 2011

Office Assistant

         In this short-term assignment managed a multi-line telephone system, organized shipping documentation and maintained proper shipping records, removed shipping material from computer system and fulfilled other administrative taskings as requested.




University of Findlay

Masters Degree, Business Administration, 2017

Magna cum Laude GPA 3.88


Relevant Coursework:

Leadership and Organizational Behavior

Finance Management

Management of Human Resources

Marketing Management and Planning

Research for Decision Making

Ethics and Legal Environment

Operations Management and Systems Analysis

Management of Information and Technology

Accounting for Managers

Financial Reporting and Analysis

Business Strategy and Implementation


Major Projects/Papers:

Leadership Analysis Paper about Starbucks CEO (Group Project)

Financial Analysis of Vera Bradley and Kate Spade

Essay about Compliance & Ethics Programs

Marketing Plan

Essay about Compliance & Ethics Programs

Research Paper: Analysis of Gender Equality Among Chief Executive Officers (Group Project)

Responsibility Accounting Paper

Financial Analysis of La-Z-Boy and Ethan Allen


Bowling Green State University

Bachelor of Education, Individualized Studies, 2016

Cum Laude Graduate GPA 3.68


Owens Community College

Associate s Degree, Business Management Technology, 2016

GPA 3.65

Member, Delta Mu Delta International Business Honor Society

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