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Recent MBA in Business Administration Graduate seeking to utilize relevant education as well as business experience in a Telecommunications or Remote Work assignment
Profile of Qualifications
Master of Business Administration graduate, with an earned GPA of 3.88 and Magna cum Laude Honors; hold Bachelor of Education, with a GPA of 3.68 and Cum Laude Honors, and an Associate s Degree in Business Management Technology
Demonstrated strengths in providing situational organization, managing funds, working within strict time parameters and continually ensuring provision of highest levels of customer service and support
Continually utilize leadership, management and organizational skills in successfully interfacing with multiple clients, often in difficult and stressful situations
Exceptional capabilities in providing excellent oral communication, often in an on-line sales/promotional assignment or when working to mitigate or remediate customer service issues or problems
Experienced in providing strong support for team efforts; worked diligently on multiple group projects during graduate degree program assignments
Proficiency in use of MS Office Suite, SharePoint, ADP
Professional Synopsis
Warner Automotive, Findlay, OH 2014 2016
BDC Manager/Service Clerk
Was promoted to Manager position after seven months of employment at dealership, an unusually short timeframe.
Performed multiple administrative taskings for this multi-brand vehicle sales organization; responsibilities included training new Business Development Center (BDC) personnel, scheduling service appointments and checking in customers upon arrival, managing customer complaints and overseeing multi-line telephone system.
Assist sales personnel by following-up with telephone calls or emails on Internet leads for sales and service, and participate in sales campaign telephone activities; convey surfaced information regarding potential clients to sales personnel to perform follow-up on the leads.
Interface with Body Shop personnel to ensure accurate repair order coding so that technicians are paid properly, process body shop and warranty repair bills, close repair orders and submit warranty claims to manufacturers.
Perform multiple accounting-related functions including recording journal entries, collecting and allocating payments, depositing checks utilizing online banking and reconciling cash drawer on daily basis.
First Federal Bank of the Midwest 2013 2014
Teller
Was responsible for processing various transactions in the lobby as well as the drive-through area; performed all necessary daily opening/closing actions that included opening/closing vault, preparing individual Teller stations for their workload, and balancing each cash drawer at close of business each day.
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J.C. Penney 2011 2013
Cashier
Provided exemplary customer support and service including responding to queries and assisting in finding proper sizes and other requested merchandise; also straightened and cleaned shelves and other stocked areas to ensure orderly and appropriate environment to support sales activities.
Skillfully used hand-held point-of-sales and other sales recording equipment to complete transactions and balanced cash drawer during shift.
O.K. Industries 2011
Office Assistant
In this short-term assignment managed a multi-line telephone system, organized shipping documentation and maintained proper shipping records, removed shipping material from computer system and fulfilled other administrative taskings as requested.
Education
University of Findlay
Masters Degree, Business Administration, 2017
Magna cum Laude GPA 3.88
Relevant Coursework:
Leadership and Organizational Behavior
Finance Management
Management of Human Resources
Marketing Management and Planning
Research for Decision Making
Ethics and Legal Environment
Operations Management and Systems Analysis
Management of Information and Technology
Accounting for Managers
Financial Reporting and Analysis
Business Strategy and Implementation
Major Projects/Papers:
Leadership Analysis Paper about Starbucks CEO (Group Project)
Financial Analysis of Vera Bradley and Kate Spade
Essay about Compliance & Ethics Programs
Marketing Plan
Essay about Compliance & Ethics Programs
Research Paper: Analysis of Gender Equality Among Chief Executive Officers (Group Project)
Responsibility Accounting Paper
Financial Analysis of La-Z-Boy and Ethan Allen
Bowling Green State University
Bachelor of Education, Individualized Studies, 2016
Cum Laude Graduate GPA 3.68
Owens Community College
Associate s Degree, Business Management Technology, 2016
GPA 3.65
Member, Delta Mu Delta International Business Honor Society
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