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Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex customer service situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in overseeing large-scale projects, building highly collaborative teams, and implementing innovative processes.
Operations Management Customer Service Strategies Communication Strategy
Marketing/Sales Financial Management (AP/AR) Vendor Management Contract Negotiation
Training/Coaching Report Generation Strategy Development Process Improvement
15+ years of experience in strategic leadership roles with a background in leading office operations, implementing standard operating procedures, and supporting customer service initiatives
Significant ability to identify appropriate marketing strategies and increase operational revenue in addition to training both new and existing team members
Owned and operated a successful commercial glass railing organization which included leading both long and short term strategic operations
Designed and implemented innovative standard operating procedures, researched market conditions in order to position the company accurately within the industry, and oversaw complex projects
Supervised both exempt and non-exempt employees which required providing coaching/feedback, managed financial functions such as AP and AR, and creating unique marketing content
Grew the organization to achieving revenue of up to $6 million per year in addition to negotiating terms with suppliers, and executing detailed marketing plans
Coordinated office operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency
Supported the recruitment of new employees, provided training to both new and existing staff members, coached staff in selling techniques, and generated marketing proposals/presentations
Developed detailed procedures aimed at streamlining financial operations, diffused escalated customer service issues, served on several internal committees, and successfully pushed the agency into the Top 25 in the state of Georgia
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in leadership roles within a variety of environments along with significant experience in developing innovative operational strategies, diffusing escalated customer service situations, and building successful marketing/sales teams. In addition, I have a strong background in building positive rapport with others and leading large-scale operational projects.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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