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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex customer service situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in overseeing large-scale projects, building highly collaborative teams, and implementing innovative processes.


Key Competencies


Operations Management Customer Service Strategies Communication Strategy

Marketing/Sales Financial Management (AP/AR) Vendor Management Contract Negotiation

Training/Coaching Report Generation Strategy Development Process Improvement


Career Highlights


  15+ years of experience in strategic leadership roles with a background in leading office operations, implementing standard operating procedures, and supporting customer service initiatives


  Significant ability to identify appropriate marketing strategies and increase operational revenue in addition to training both new and existing team members


Professional Experience

Global Glass Railings, Buford, GA 2007-2017


  Owned and operated a successful commercial glass railing organization which included leading both long and short term strategic operations

  Designed and implemented innovative standard operating procedures, researched market conditions in order to position the company accurately within the industry, and oversaw complex projects

  Supervised both exempt and non-exempt employees which required providing coaching/feedback, managed financial functions such as AP and AR, and creating unique marketing content

  Grew the organization to achieving revenue of up to $6 million per year in addition to negotiating terms with suppliers, and executing detailed marketing plans


Suburban Atlanta, Norcross, GA 2001-2007

Office Manager

  Coordinated office operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency

  Supported the recruitment of new employees, provided training to both new and existing staff members, coached staff in selling techniques, and generated marketing proposals/presentations

  Developed detailed procedures aimed at streamlining financial operations, diffused escalated customer service issues, served on several internal committees, and successfully pushed the agency into the Top 25 in the state of Georgia

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in leadership roles within a variety of environments along with significant experience in developing innovative operational strategies, diffusing escalated customer service situations, and building successful marketing/sales teams. In addition, I have a strong background in building positive rapport with others and leading large-scale operational projects.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy


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