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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


         Dedicated Professional with 5 years of management and sales experience within the hospitality industry.

         Proven ability to build and mentor highly productive teams, resulting in increased employee performance and sales revenue.

         Dynamic communication skills, instrumental to cultivating positive relationships with clients.


Key Areas of Expertise



   Client Relationship Management

   Interpersonal Communication

   Sales Operations


   Program Development

   Training & Development

   Inventory Control

   Budget Management


Professional Synopsis


Exhale Spa, Loews Hollywood Hotel, Fairmont Miramar Hotel and Bungalow, Hollywood, CA 2015-Present

Regional Spa Director

         Fulfill key leadership position, managing all aspects of the Spa, Boutique and Class program.

         Spearheaded client acquisition and retention initiatives, resulting in 10% increased revenue within 12-month period.

         Develop and implement highly effective training programs, resulting in increased staff performance.

         Collaborate extensively with sales department to ensure successful integration of spa.

         Chief responsibilities include payroll processing, budget management and oversight of inventory.


Total Woman Gym +Spa, Torrance, CA 2014-2015

Spa Manager

         Implemented effective tactics to create a positive customer experience, grow existing client base and promote retention of returning customers.

         Successfully upsold company products and services.

         Provided in depth training for new employees.

         Associated duties included payroll processing, budget management and inventory control.


Spa Consulting, South Bay and Orange County 2013-2015

Spa Director Consultant

         Utilized in depth knowledge of the spa industry to successfully provide consulting to various businesses.

         Streamlined existing processes, including training programs, inventory and customer service.

         Developed highly effective marketing strategies to drive revenue growth across local businesses.


Dubunne Day Spa, Torrance, CA 2011-2012

Spa Director

         Used strong leadership skills to manage all daily operations within spa, including employee management, inventory control and payroll approval.

         Successfully managed memberships, resolved customer inquiries and issues by providing a high level of customer service.

         Trained new employees on company policies and processes.

Education & Professional Development


Bachelor Degree in Business Management, University of Phoenix; In Progress

ISPA Spa Supervisor Certificate

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