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Dedicated Professional with 5 years of management and sales experience within the hospitality industry.
Proven ability to build and mentor highly productive teams, resulting in increased employee performance and sales revenue.
Dynamic communication skills, instrumental to cultivating positive relationships with clients.
Client Relationship Management
Training & Development
Exhale Spa, Loews Hollywood Hotel, Fairmont Miramar Hotel and Bungalow, Hollywood, CA 2015-Present
Regional Spa Director
Fulfill key leadership position, managing all aspects of the Spa, Boutique and Class program.
Spearheaded client acquisition and retention initiatives, resulting in 10% increased revenue within 12-month period.
Develop and implement highly effective training programs, resulting in increased staff performance.
Collaborate extensively with sales department to ensure successful integration of spa.
Chief responsibilities include payroll processing, budget management and oversight of inventory.
Total Woman Gym +Spa, Torrance, CA 2014-2015
Implemented effective tactics to create a positive customer experience, grow existing client base and promote retention of returning customers.
Successfully upsold company products and services.
Provided in depth training for new employees.
Associated duties included payroll processing, budget management and inventory control.
Spa Consulting, South Bay and Orange County 2013-2015
Spa Director Consultant
Utilized in depth knowledge of the spa industry to successfully provide consulting to various businesses.
Streamlined existing processes, including training programs, inventory and customer service.
Developed highly effective marketing strategies to drive revenue growth across local businesses.
Dubunne Day Spa, Torrance, CA 2011-2012
Used strong leadership skills to manage all daily operations within spa, including employee management, inventory control and payroll approval.
Successfully managed memberships, resolved customer inquiries and issues by providing a high level of customer service.
Trained new employees on company policies and processes.
Bachelor Degree in Business Management, University of Phoenix; In Progress
ISPA Spa Supervisor Certificate
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