Experienced Strategic Technical Leader with several years of experience in technical training and support roles along with a superior educational background. Experienced in designing innovative technical curriculum, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with customers, co-workers, and members of management.

Proficient in: MS-Operating Systems, Microsoft Exchange Server, Microsoft Virtual Server, VMware vSphere, Virtual PC, Microsoft Office, VMware Workstation, and VMware Horizon

  Direct day to day administrative operations within a fast-paced environment with a concentration on providing both entry-level and advanced instruction to students

  Develop comprehensive technical lesson plans related to VMware, CompTIA, and Microsoft certifications in addition to creating individualized plans for students with specific needs

  Create innovative presentations, identify individual student s learning needs, and coordinate break out sessions, hands on laboratories, and exam preparation sessions

  Monitor/document student progress and oversee student engagement levels in addition to assisting students with course specific inquiries

  Provided superior technical support within a call center environment during the 2010 census which required superior technical and customer service abilities

  Utilized superior communication and interpersonal abilities in order to build positive rapport with customers, co-workers, and members of executive management

  Coordinated training functions which included creating/implementing technical presentations to both current and prospective clients which resulted in obtaining over $1 million in annual revenue

  Trained over 200 individual clients which included government employees, private sector, and displaced workers along with leading over 250 technical training programs

  Managed an internal IT infrastructure which included 130 workstations and 17 servers, maintained the organizations LMS, and implemented innovative training strategies

  Played a lead role in completing both individual and group training related to personal computer usage, network cabling technologies, and computer operating systems

  Designed and implemented comprehensive state-sanctioned curriculum which was used in California Regional Occupational Programs

Additional Professional Experience Includes:

  Instructor, The Fourth R of Salinas, 2002-2003

  PC/Networking Technology Instructor, Collins College, 2001-2002