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Yyyyyy x. yyyyyy

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Career Profile

Experienced Strategic Technical Leader with several years of experience in technical training and support roles along with a superior educational background. Experienced in designing innovative technical curriculum, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with customers, co-workers, and members of management.


Proficient in: MS-Operating Systems, Microsoft Exchange Server, Microsoft Virtual Server, VMware vSphere, Virtual PC, Microsoft Office, VMware Workstation, and VMware Horizon

Key Competencies


       Technical Training


       Project Management

       Team Leadership


       Curriculum Development

       Web Development

       Server/Network Administration

       Technical Writing



       Complex Problem Solving

       Process Improvement

       Attention to Detail


Professional Experience

New Horizons of Colorado, Englewood, CO September 2010-September 2016

Technical Instructor/Mentor

  Direct day to day administrative operations within a fast-paced environment with a concentration on providing both entry-level and advanced instruction to students

  Develop comprehensive technical lesson plans related to VMware, CompTIA, and Microsoft certifications in addition to creating individualized plans for students with specific needs

  Create innovative presentations, identify individual student s learning needs, and coordinate break out sessions, hands on laboratories, and exam preparation sessions

  Monitor/document student progress and oversee student engagement levels in addition to assisting students with course specific inquiries


TeleTech Government Solutions, Englewood, CO November 2009-August 2010

Senior Technical Support Analyst

  Provided superior technical support within a call center environment during the 2010 census which required superior technical and customer service abilities

  Utilized superior communication and interpersonal abilities in order to build positive rapport with customers, co-workers, and members of executive management


OfficeStar Computer Training Center, Salinas/Santa Cruz, CA June 2006-July 2009

Technical Instructor/Mentor

  Coordinated training functions which included creating/implementing technical presentations to both current and prospective clients which resulted in obtaining over $1 million in annual revenue

  Trained over 200 individual clients which included government employees, private sector, and displaced workers along with leading over 250 technical training programs

  Managed an internal IT infrastructure which included 130 workstations and 17 servers, maintained the organizations LMS, and implemented innovative training strategies

Yyyyyy x. yyyyyy

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Professional Experience Continued:

Mission Trails Regional Occupational Program, Salinas, CA June 2003-June 2006

Computer Repair/Network Cabling Technology Instructor

  Played a lead role in completing both individual and group training related to personal computer usage, network cabling technologies, and computer operating systems

  Designed and implemented comprehensive state-sanctioned curriculum which was used in California Regional Occupational Programs


Additional Professional Experience Includes:

  Instructor, The Fourth R of Salinas, 2002-2003

  PC/Networking Technology Instructor, Collins College, 2001-2002


Education/Professional Development


MCITP: Server Administrator, New Horizons of Colorado

Train the Trainer, New Horizons of Colorado

Certified Instructor Training-Telecommunications Cabling Technologies, C-Tech Associates


Additional Training Includes: MCSE+I Program (Academy of Business College), Microcomputer Technology Course (NRI Schools), Instructional Systems Design Training (Technical Instructor Institute), Instructor Training (Technical Instructor Institute), Instructional System Design (United States Navy), Instructor Training (United States Navy), and Electronics Training (United States Navy)




VMware Certified Instructor. February 2013

VMware VSphere 5/6 Certified Professional. August 2012

Microsoft Certified Trainer Alumni, 2011

Microsoft Certified IT Professional: Server Administrator, April 2011

CompTIA A+ce, October 2011

CompTIA Network+ce, October 2011

CompTIA Security+ce, October 2011

Confidential/Title 13A Public Trust-US Census Department, November 2009

Microsoft Certified Technology Specialist: Vista, Configuring, April 2009

Certified C-Tech Instructor-Telecommunications Cabling Technologies, September 2005

Certified Microsoft Office Specialist (Master), January 2003



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