Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000-4056 xxx-xxx-xxxx abc@xyz.com
Driven, dedicated and results-focused Account Service Engineer with years of both progressive and diversified technical and customer service experience. Adept in working to surpass both organizational and customer expectations alike. Easily establish trust-based relationships that result in partnerships and repeat business. Energetic and efficient, with a keen ability to thrive without direct supervision in any working environment. Lifelong learner, committed to continued education in an ever-evolving field. Seeking a role that will allow for continued leverage of IT skills, as well as deliver opportunities for professional growth.
Core Skills
Strategic Planning & Analysis | Cross-Functional Teamwork | Customer Service | Documentation | Leadership | Organization
Time Management | Problem Solving | Process Improvement | Relationship Building | Project Management | Communication
Technology
Citrix | Dell Technician | Cisco Router and Switch Configuration | EMC VNX/VNXe and VMAX Data Storage
EMC ATMOS Configuration and Administration | EMC ISILON Installation and Configuration | A + Certification
Unix/Solaris Administration Certification | Sun Solaris Installation and Configuration | Solaris TCP/IP Network Administration
HITACHI HDS-THI1856 Data Storage | Oracle PRT/INT SPARC M Series | Sun Systems Fault Analysis
Professional Experience
EMC | Account Service Engineer (2011-2016)
Delivered dedicated service and support across a series of major accounts
Supported EMC Data Storage Platforms in a production environment and acted as a recover point for all Cisco switches
Flexed knowledge regarding vast areas including VNX, VNXe, Isilon, Data Domain, VMAX, Celerra, Clarion and Atmos
Company was later purchased by Dell
Oracle/Decision One | Field Engineer (2006-2011)
Served as an onsite Engineer; provided sound guidance and support to an assigned major account client
Supported the Sun/Oracle Mid-Range and High End Servers, e.g. 10K,15K and 25K, as well as the M-Series 4000, 5000, 8000 and 9000
Also actively supported Hitachi Storage Arrays 9990, 9990V and 9985 and serviced Sun Microsystems Workstations
Provided both proactive and reactive network surveillance, troubleshooting, coordination and restoration of service that affected or potentially impacted network events and issues
Affirmative Insurance Holding | Infrastructure Technician (2006)
Oversaw all IT and phone support across 62 retail locations
Supported users in both Windows Server 2003 and Windows XP environments
Partook in remote desktop and print support functions in a Citrix environment
Offered user support for Microsoft Office 2003 including Microsoft Outlook
Price Companies Inc. | IT Manager (2005-2006)
Spearheaded various IT support functions including network configuration and troubleshooting
Provided support and guidance to users in both Windows Server and Windows XP environments
Also delivered user support specific to Microsoft Office 2003 and Microsoft Outlook
Unisys | Desktop Support (2004-2005)
Led network configuration and troubleshooting efforts
Worked directly with Windows Server 2000; also engaged in XP Pro Installation, troubleshooting and configuration
Participated in diagnostics and repair functions for hardware and software
Carefully maintained an updated Active Directory Database
Yyyyyy x. yyyyyy
Continued
Solid Systems | Sales/Systems Engineer (2000-2004)
Installed and configured Solaris; also engaged in the configuration and management of Solaris Resource Manager
Directed TCP/IP network and UNIX system administrative duties
Worked as a Customer Service Representative to provide comprehensive support in a friendly, easy-to-understand manner
Sold service contracts, as well as systems and software, to clients
Installed, implemented tested and maintained various systems including Sun Servers, workstations, Compaq Servers and workstations, along with IBM programs
Demonstrated a strong background in working with Cisco routers and switches
HBR Technologies | Field Service Engineer (1994-2000)
Supervised Field and In-House Engineers; also worked in a customer service management capacity to deliver the utmost in service and care
Configured and troubleshot Windows 9X and completed NT installations
Fulfilled all hardware and software diagnostics and repair duties
Education
MCSE, Southern Methodist University School of Engineering-
Training & Certification
Installing, Configuring and Administering Windows XP Pro | Supporting Users Running the Microsoft Windows XP O/S
Implementing and Managing Microsoft Exchange Server 2003 | Sun Competency Certified | DCSE Foundation 2009 Troubleshooting
Ultra Enterprise 10000 | Solaris TCP/IP Network Administration | Solaris System Admin I & II | DCSE Servers PowerApp.BIG-IP 200
Atmos 2.1 System Administration | Isilon Administration | Isilon Node Installation | RecoverPoint | Oracle PRT/INT SPARC M Series
DCSE Servers-PowerEdge 1855 and 1955 Product | DCSE Servers-PowerEdge 1655MC Product | DCSE Foundation 2009 Portables
Sun Ultra Enterprise Server Maintenance | Sun Fire Medium Range Server Maintenance | DCSE PowerEdge C6100 Server
DCSE Dell/EMC CX600 and CX700 | DCSE Dell/EMC AX100 | DCSE Dell/EMC AX100i | DCSE Customer Experience V.2.5
DCSE Servers-PowerEdge C1100 | DCSE Servers-PowerEdge 7250 Product | DCSE Servers-PowerEdge 3250 Product
DCSE Associate Server Certification V10.0 | DCSE Foundation 2009 Diagnostics | DCSE Foundation 2009 Desktops
DCSE EqualLogic PS Series | DCSE Customer Handling Skills | DCSE Dell/EMC McData Sphereon 4400-4700
Implementing a Windows Server 2003 Infrastructure: Network Hosts | Designing Security for Microsoft Networks
Certified on Panasonic Laptops | IBM Desktop and ThinkPad Systems Technical Training | HITACHI HDS-THI1856
Certified on Hewlett Packard Omni Book xxx-xxx-xxxx | Atmos 2.1 Software Installation and Upgrades
Data Domain Installation and Configuration | Dell/EMC AX100 Product | DCSE Servers-PowerEdge M1000E Product
EMEA Customer Handling Skills | DCSE Trusted Advisor for Field Service | DCSE Wireless Technology
Planning and Maintaining a Windows Server 2003 Network Infrastructure | Sun Certified System Admin
EMC Proven Professional Associates | EMC Proven Professional Specialist | A-Plus Certified Technician
Sun Systems Fault Analysis | Sun StorEdge Volume Manager | SPARC Desktop System Maintenance
Managing a Windows Server 2003 Environment | Maintaining a Windows Server 2003 Environment
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Implementing and Managing a Windows Server 2003 Network Infrastructure: Network Services
Planning, Implementing and Maintaining Windows Server 2003 Active Directory Infrastructure
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!
