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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-4056 xxx-xxx-xxxx


Driven, dedicated and results-focused Account Service Engineer with years of both progressive and diversified technical and customer service experience. Adept in working to surpass both organizational and customer expectations alike. Easily establish trust-based relationships that result in partnerships and repeat business. Energetic and efficient, with a keen ability to thrive without direct supervision in any working environment. Lifelong learner, committed to continued education in an ever-evolving field. Seeking a role that will allow for continued leverage of IT skills, as well as deliver opportunities for professional growth.


Core Skills


Strategic Planning & Analysis | Cross-Functional Teamwork | Customer Service | Documentation | Leadership | Organization

Time Management | Problem Solving | Process Improvement | Relationship Building | Project Management | Communication




Citrix | Dell Technician | Cisco Router and Switch Configuration | EMC VNX/VNXe and VMAX Data Storage

EMC ATMOS Configuration and Administration | EMC ISILON Installation and Configuration | A + Certification

Unix/Solaris Administration Certification | Sun Solaris Installation and Configuration | Solaris TCP/IP Network Administration

HITACHI HDS-THI1856 Data Storage | Oracle PRT/INT SPARC M Series | Sun Systems Fault Analysis


Professional Experience


EMC | Account Service Engineer (2011-2016)

         Delivered dedicated service and support across a series of major accounts

         Supported EMC Data Storage Platforms in a production environment and acted as a recover point for all Cisco switches

         Flexed knowledge regarding vast areas including VNX, VNXe, Isilon, Data Domain, VMAX, Celerra, Clarion and Atmos

         Company was later purchased by Dell


Oracle/Decision One | Field Engineer (2006-2011)

         Served as an onsite Engineer; provided sound guidance and support to an assigned major account client

         Supported the Sun/Oracle Mid-Range and High End Servers, e.g. 10K,15K and 25K, as well as the M-Series 4000, 5000, 8000 and 9000

         Also actively supported Hitachi Storage Arrays 9990, 9990V and 9985 and serviced Sun Microsystems Workstations

         Provided both proactive and reactive network surveillance, troubleshooting, coordination and restoration of service that affected or potentially impacted network events and issues


Affirmative Insurance Holding | Infrastructure Technician (2006)

         Oversaw all IT and phone support across 62 retail locations

         Supported users in both Windows Server 2003 and Windows XP environments

         Partook in remote desktop and print support functions in a Citrix environment

         Offered user support for Microsoft Office 2003 including Microsoft Outlook


Price Companies Inc. | IT Manager (2005-2006)

         Spearheaded various IT support functions including network configuration and troubleshooting

         Provided support and guidance to users in both Windows Server and Windows XP environments

         Also delivered user support specific to Microsoft Office 2003 and Microsoft Outlook


Unisys | Desktop Support (2004-2005)

         Led network configuration and troubleshooting efforts

         Worked directly with Windows Server 2000; also engaged in XP Pro Installation, troubleshooting and configuration

         Participated in diagnostics and repair functions for hardware and software

         Carefully maintained an updated Active Directory Database



           Yyyyyy x. yyyyyy



Solid Systems | Sales/Systems Engineer (2000-2004)

         Installed and configured Solaris; also engaged in the configuration and management of Solaris Resource Manager

         Directed TCP/IP network and UNIX system administrative duties

         Worked as a Customer Service Representative to provide comprehensive support in a friendly, easy-to-understand manner

         Sold service contracts, as well as systems and software, to clients

         Installed, implemented tested and maintained various systems including Sun Servers, workstations, Compaq Servers and workstations, along with IBM programs

         Demonstrated a strong background in working with Cisco routers and switches


HBR Technologies | Field Service Engineer (1994-2000)

         Supervised Field and In-House Engineers; also worked in a customer service management capacity to deliver the utmost in service and care

         Configured and troubleshot Windows 9X and completed NT installations

         Fulfilled all hardware and software diagnostics and repair duties




MCSE, Southern Methodist University School of Engineering-


Training & Certification


Installing, Configuring and Administering Windows XP Pro | Supporting Users Running the Microsoft Windows XP O/S

Implementing and Managing Microsoft Exchange Server 2003 | Sun Competency Certified | DCSE Foundation 2009 Troubleshooting

Ultra Enterprise 10000 | Solaris TCP/IP Network Administration | Solaris System Admin I & II | DCSE Servers PowerApp.BIG-IP 200

Atmos 2.1 System Administration | Isilon Administration | Isilon Node Installation | RecoverPoint | Oracle PRT/INT SPARC M Series

DCSE Servers-PowerEdge 1855 and 1955 Product | DCSE Servers-PowerEdge 1655MC Product | DCSE Foundation 2009 Portables

Sun Ultra Enterprise Server Maintenance | Sun Fire Medium Range Server Maintenance | DCSE PowerEdge C6100 Server

DCSE Dell/EMC CX600 and CX700 | DCSE Dell/EMC AX100 | DCSE Dell/EMC AX100i | DCSE Customer Experience V.2.5

DCSE Servers-PowerEdge C1100 | DCSE Servers-PowerEdge 7250 Product | DCSE Servers-PowerEdge 3250 Product

DCSE Associate Server Certification V10.0 | DCSE Foundation 2009 Diagnostics | DCSE Foundation 2009 Desktops

DCSE EqualLogic PS Series | DCSE Customer Handling Skills | DCSE Dell/EMC McData Sphereon 4400-4700

Implementing a Windows Server 2003 Infrastructure: Network Hosts | Designing Security for Microsoft Networks

Certified on Panasonic Laptops | IBM Desktop and ThinkPad Systems Technical Training | HITACHI HDS-THI1856

Certified on Hewlett Packard Omni Book xxx-xxx-xxxx | Atmos 2.1 Software Installation and Upgrades

Data Domain Installation and Configuration | Dell/EMC AX100 Product | DCSE Servers-PowerEdge M1000E Product

EMEA Customer Handling Skills | DCSE Trusted Advisor for Field Service | DCSE Wireless Technology

Planning and Maintaining a Windows Server 2003 Network Infrastructure | Sun Certified System Admin

EMC Proven Professional Associates | EMC Proven Professional Specialist | A-Plus Certified Technician

Sun Systems Fault Analysis | Sun StorEdge Volume Manager | SPARC Desktop System Maintenance

Managing a Windows Server 2003 Environment | Maintaining a Windows Server 2003 Environment

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Implementing and Managing a Windows Server 2003 Network Infrastructure: Network Services

Planning, Implementing and Maintaining Windows Server 2003 Active Directory Infrastructure



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