Driven, results-focused and dedicated Optician and Manager with years of progressively responsible experience, the latter of which is transferable to any leadership role. Seamlessly drive standard operating procedures (SOPs) to adhere to or exceed objectives, as well as offer the utmost in quality customer care. Leverage independent decision making acumen in making essential employment and business assessments, including departmental planning, staffing, training partner development efforts. Skilled in quickly understanding a patient's concerns to resolve in a fast-paced, high-pressure setting. Personalize services to meet patients respective optical needs. Adept in managing priorities using attention to detail and multitasking abilities. Swift learner, able to absorb new ideas and thrive under pressure in a fast-paced setting. Exude a high level of confidence in seeking a career that will offer advancement opportunities. In pursuance of a challenging new Optical Manager role in an innovative retail environment that will allow for extensive leverage of experience and offer opportunities for continued career growth.

Optical Care | Customer Service & Engagement | Business Goals | Patient Engagement | Financial Operations

Supervision | Store Management | Compliance | Confidentiality (HIPAA) | Protected Health Information (PHI)

Training & Development | Interpersonal Communication (Spanish) | Time Management | Analytical Thinking

Trends & Needs Assessment | Optical Software Systems | Windows OS | Microsoft Office

         Lead vital job function, including the direction of Optical Department sales operations

         Fuel compliance with corporate and legal regulations to support the company ethics and integrity mission and standards

         Offer quality eye care products to clients in accordance with high standards; drive employee growth to make certain that customer service delivery is aligned with high standard

         Drive customer satisfaction by aligning with their respective needs to deliver services and products based on their feedback

         Carefully control goods inventory on a daily, monthly and yearly audit basis to restock items as needed

         Place plans into motion to ensure meeting or surpassing sales forecast goals

         Addressed the eye care needs of each individual in a thorough fashion to deliver unsurpassed customer care

         Demonstrated expert optical skills in working with prescription eyewear and contact lenses

         Handled stock replenishment, promoted products and maintained tidy, uncluttered and clean displays at all times that was in accordance with Walmart standards, along with local, state and federal healthcare protocols

         Mastered the operation of a cash register and kept signage accurate and updated at all times

         Fabricated prescription eyeglass lenses in an in-store lab setting; included upkeep of all lab equipment

         Played a key role in overseeing inventory processes; helped sales floor staff facilitate eyewear repairs and adjustments

         Always stayed true to company procedures, as well as local, state and federal healthcare regulations

Associate in Business Administration, American Public University System, 2013 - Present

Certificate in Ophthalmic Technician, Kaplan College

Additional Certifications with the American Board of Opticianry, Nikon Lens and Zeiss

Volunteer, Prevent Blindness, 2009-2012

Also engaged in diversity and inclusion events: MLK Walk, Workplace Tolerance and Community Outreach Programs