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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx~ abc@xyz.com
Career Profile
Dedicated and accomplished Strategic Leader with several years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to consistently meet and/or exceed individual productivity metrics, review complex automotive claims, and provide training to staff members. Offer solid supervisory abilities with experience in leading large-scale operational projects and maintaining rapport with clients, co-workers, and members of executive management.
Key Competencies
Sales Best Practices Team Leadership/Motivation Microsoft Office Suite Self-Motivated
Project Management Strategic Operations Field Appraisals Automotive Claim Resolution
Repair Negotiation Client Relationship Management CCC One and Audatex Estimating Systems
Professional Experience
Liberty Mutual Insurance, Lake Mary, FL April 2005-February 2018
Sr. Field Appraiser/Field Re-Inspector
Directed day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
Played a lead role in overseeing body shop repairs for a territory consisting of a third of the state of Florida in addition to following up with clients in regard to repairs
Reviewed client coverage limits to ensure repairs are aligned with available coverage, identified appropriate physical claim value, and reviewed collision center estimates
Utilized superior communication abilities to negotiate fair repair costs with repair centers, worked closely with Claim Representatives, and ensured appropriate claim resolution
Demonstrated background in assessing damage on motorcycles, RV s, and foreign/domestic automotive vehicles
Additional Professional Experience
Body Shop Foreman/Assistant Manager, McInerny Ford
Body Shop Estimator, Toyota of Orlando
Certifications & Licensure
Florida Motor Vehicle Physical Damage Appraiser License
Chief Frame Certified
I-CAR Platinum
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