Project Management ￨ Software Engineering ￨ Team Building / Training ￨ Process Improvement ￨ Compliance

Strategic Analysis / Planning ￨ Forecasting / Budgeting ￨ Planning / Scheduling ￨ Technical Documentation

Patch Management ￨ System Hardening ￨ Vulnerability Analysis ￨ Resource Management ￨ Batch Scripting

• Details-Focused IT PMP who makes decisions to reflect positively on IT / business operations in alignment with a company s vision, value, and goals, and leverages talent in streamlining and enhancing productivity.
• Goal-Oriented Leader who offers comprehensive experience with Agile and Waterfall methodologies, and can cost-effectively allocate resources, initiate efficiency improvements, and lead teams to complete efforts.
• Excellent Communicator who seamlessly liaises among C-level executives, technical / business peers, and clients, and works to synergistically direct cross-functional teams to meet and / or exceed overall objectives.

(2015 Present)

Project Manager

  Capitalize on the opportunity to manage forward-thinking Network Security Management projects, including creating, tracking, and distributing project management documentation; coordinating and communicating team knowledge sharing and training; and providing status updates of goals, risks, and issues.

  Recognized process deficiencies and suggested and implemented key changes.

  Coordinated team efforts to identify training deficiencies and organize peer sessions.

  Discussed stakeholder concerns with inventory processes to implement enhancements.

  Documented repeatable processes (e.g. configuration item creation, standard change process).

(2007 2015)

Senior Project Management & Planning Operations Representative (2012 2015)

  Utilized broad scope of industry knowledge and dynamic technical acumen toward providing integral Project Management Office (PMO) support for the IRS, including participating in all phases of SDLC on Java and .NET software development projects using proficiencies with Agile and Waterfall methodologies.

  Optimized use of resources to achieve goals by coordinating projects to meet milestones for ELC documents, along with assessing issues and developing resolutions to meet quality and client objectives.

  Demonstrated experience in facilitating project meetings, tracking follow up times, maintaining project information, and creating project status reports, and updated information and documents in SharePoint.

  Resolved project challenges and distributed information via communications with multi-site project teams.

  Personally conducted daily Scrum meetings as backup for Scrum Master.

  Created SDLC technical documentation in adherence to IRS Agile or Waterfall.

  Served as SP Administrator suggesting page design changes for critical implementation.

  Realized need for, researched, and implemented Section 508 changes to project documents, including mentoring junior team members to implement PMI processes and for PMP exam prep.

Software Engineer ￨ Project Coordinator (2010 2012)

  Strategically steered software configuration management with ITIL guidelines using Rational Clear Case for Release Control, and further directed all budget control, project scheduling, and performance initiatives.

  Applied strong leadership talents toward directing team throughout all phases of SDLC methodology, including effectively preparing SDLC documentation using Agile and Waterfall project management methods.

Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx

Software Engineer ￨ Project Coordinator (2010 2012) (continued)

• Facilitated active participation in both Risk & Opportunity Board and Engineering Review Board meetings to accurately capture meeting minutes, as well as document future opportunities and enhancements.

  Decreased downtime as a communications liaison between IT and engineering teams.

  Managed Clear Case server replacement with minimal downtime to end user community.

  Decreased document review time by 20% by implementing document management application.

Associate Systems Administrator (2009 2010)

  Maximized operations success by handling all facets of server and desktop hardware deployment and software installation and support for classified and unclassified programs, including performing server file and database backups and restores using Symantec Backup Exec, as well as deploying essential patches.

  Proactively liaised between software development and IT teams to ensure prompt and reliable support.

  Personally implemented batch scripting to speed up the document repository process.

  Increased efficiency by comprehensively implementing scripts to automate network tasks.

  Enhanced troubleshooting and reduced downtime by creating network topology documentation.

Computer Support Specialist (2007 2009)

  Led targeted server and desktop hardware repair and software support for classified and unclassified computer systems while consistently building and sustaining all mutually beneficial customer relationships.

  Personally mentored junior staff members to develop key troubleshooting skills.

  Deployed newest Microsoft Office software version to remediate prior security risks.

  Boosted productivity by deploying new campus-wide hardware to replace outdated technology.

(2003 2007)

Systems & Network Administrator

  Contributed sharp analytical abilities toward directing high-volume network and phone system administration, along with handling desktop configuration, administration, and support as necessary.

  Recognized need for documents and procedures, and developed items accordingly.

  Cost-effectively facilitated companywide technology procurement to boost efficiencies.

  Utilized company growth plan to plan and implement network infrastructure upgrades.

  Successfully led roll out of companywide server, desktop hardware, and software licenses.

Master of Science in Management

Bachelor of Science in Informational Systems

ITIL Foundation ￨ CompTIA Security+ ￨ Palo Alto Networks Accredited Configuration Engineer (ACE)

Project Management Professional (PMP) ￨ PMI Agile Certified Practitioner ￨ Member, PMI Xxxxxx Chapter

Systems: Windows (7, 2008 Server, Hyper-V Virtualization)

Hardware: Cisco VPN ￨ HP / Dell Servers ￨ Hubs ￨ Routers ￨ Switches ￨ PCs SAN ￨ NAS

Software: Microsoft Office ￨ MS SQL Server ￨ MS Exchange ￨ MS Software Update Service

MS Project ￨ MS SharePoint ￨ Symantec Backup Exec ￨ CA Arcserve ￨ Clear Case ￨ Clear Quest

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer experience in Project Management, Software Engineering, Team Building / Training, Process Improvement, Strategic Analysis / Planning, Forecasting / Budgeting, and Planning / Scheduling. I am also well-versed in Patch Management, System Hardening, Vulnerability Analysis, Batch Scripting, Resource Management, Technical Documentation, and Compliance, among other areas.

To complement my background, please note that I attained a Master of Science in Management from Colorado Technical University and a Bachelor of Science in Informational Systems from the University of Xxxxxx. I hold PMP and PMI Agile Certified Practitioner credentials. I am also trained in ITIL Foundation and CompTIA Security+, and am a Palo Alto Networks Accredited Configuration Engineer (ACE).

Currently, as a Project Manager with OnX Enterprise Solutions (onsite at American Express), I expertly manage forward-thinking Network Security Management projects. Within this role, I successfully create, track, and distribute project management documentation. I also resourcefully coordinate and communicate key team knowledge sharing and training initiatives, and provide ongoing status updates of goals, risks, and issues.

During my employment with OnX Enterprise Solutions, I also:

  Recognized process deficiencies and suggested and implemented key changes.

  Coordinated team efforts to identify training deficiencies and organize peer sessions.

  Discussed stakeholder concerns with inventory processes to implement enhancements.

  Documented repeatable processes (e.g. configuration item creation, standard change process).

[ Suggestion! Address Here Any ADDITIONAL Qualifications / Achievements Relevant to the Job Posting Per Your Discretion]. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience in Systems & Network Administrator, Software Engineer, and Computer Support Specialist roles.

I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be an incredible asset to your company. Thank you for your consideration.

Sincerely,

Yyyyyy x. yyyyyy