Accomplished and personable sales leader with a work history of exceeding performance objectives.

  Proven track record of building and growing relationships with prospective and existing clientele both in person and over the telephone.

  Excellent listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of key stakeholders and secure new business.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Outlook, Word and Excel.

- New Business Development - Product Education/Training - Follow Up

- Closing/Negotiating - Customer Service - Problem Solving

Owner, Stokes Carpet Cleaning Baytown, TX 2006-Present

  Build and maintain relationships with residential and commercial customers.

  Communicate effectively with clientele in person and over the telephone to meet their specific needs.

  Educate prospective and existing customers about types of carpet or tile cleaning and upholstery services.

  Promote the business by leveraging the affordability of social media marketing to generate leads.

  Work closely with an independent contractor (my daughter) to complete job assignments.

  Display strong organizational and time management skills to complete taxes and

Achievements:

  Demonstrated excellent new business development skills to create a service business from scratch.

  Acquired new clientele by generating a healthy amount of referrals.

  Successfully up-sold customers to purchase upholstery services.

  Consistently maintained a successful business for more than 10 years.

Property Manager, Feichko Enterprises Price, UT 2002-2006

  Demonstrated excellent people and organizational skills while managing 52 individual residential properties, ranging from single family homes to a trailer park.

  Maintained poise, professionalism and patience while communication in person and over the telephone with residents as well as maintenance personnel or outside vendors.

  Showcased an ability to communicate effectively with individuals from all socio, economic and cultural backgrounds in a variety of settings.

  Managed the move-in and move-out process for all residents, including showing units to prospective tenants; completing background checks; negotiating lease agreements; and collecting applications, rents and security deposits.

  Coordinated effectively with maintenance personnel to ensure all units were up to company standards.

  Interviewed and hired carpet cleaning services or painters to assist with maintaining individual units.

Achievements:

  Consistently maintained high occupancy rates by providing great service to residents.

Recently listened to six separate audio books about best sales practices