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Objective
Accomplished IT professional seeking a challenging role as a Security/System Engineer.
Summary of Qualifications
IT leader with a consistent, proven track record of exceeding performance goals.
Consistently promoted to positions of greater responsibility for exceeding job objectives.
Stellar listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of customers, colleagues and vendors.
Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Areas of Expertise
> Network/System Security > Email Deliverability > Anti-Spam/Anti-Abuse
> Installing Servers > Network Design/Upgrades > Technical Support
> Disaster Recovery > System Service Maintenance > Internet Protocols
Professional Experience
Amazon Nov. 2016-Present
Associate, Fulfillment Warehouse
Verizon Feb. 1996-June 2015
Anti-Spam Team Lead/System Engineer (Nov. 2008-June 2015)
Showcased strong leadership skills to train employees, including about training documents.
Managed inbound and outbound email deliverability in an accurate, timely and efficient manner.
Communicated effectively with vendors to secure quotes for the purchase of products.
Demonstrated expertise with Red Hat Linux servers.
Internet Anti-Abuse Manager (Nov. 1998-June 2008)
Investigated and identified abuse, hacking, spam and virus emails threats impacting customers or the company.
Managed Tier 3 technical support operations, creating policies and procedures for reporting illegal email complaints and also drafting content for technical support help pages.
Collaborated with legal counsel to respond to subpoenas, search warrants and other court orders.
Service Assurance Manager (Apr. 1999-Feb. 2002)
Led call center operations impacting pre-sales, billing and Tier 3 technical support.
Recorded outage and service messages for subscribers using Voice Response Units (VRUs).
Professional Experience (continued)
Verizon Feb. 1996-June 2015
Shift Lead, Technical Support (Nov. 1996-Apr. 1999)
Designed training documents to perform troubleshoot at Tier 1 technical support.
Technical Support Manager (Feb. 1996-Nov. 1996)
Led Tier 2/3 technical support, including network, email and Internet client software issues.
Radian Systems June 1996-June 1997
Network Engineer/Technical Support
Administered Internet and Intranet, including web servers and proxy server and maintained daily and weekly server backups for disaster recovery.
Certificates
CompTIA Security+ Certified
CompTIA Network+ Certified
Cisco Certified Network Associate (CCNA) Security Certified
Cisco Certified Entry Networking Technician (CCENT) Certified
Training
Completed Red Hat Linux Essentials; System Administration; Networking Services and Security Series training; 2007
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