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Yyyyyy x. yyyyyy

- 1600 Pine Marsh Loop Ÿ St Cloud, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Marketing Management

Qualifications Profile


    Self-assured and results-driven marketing professional with more than 14 years of providing high-performance telemarketing in a bank; customer service, QA support, and staff development an online booking company; and operations support in healthcare, industrial technology solutions, and private law practice sectors.

-    Strong passion for developing innovative marketing strategies that position products and services in target markets while providing outstanding customer service.

-    Detailed and analytical with critical thinking to address market dynamics, economic developments, new technologies, and government regulations impacting on strategy development and internal competencies to grow the business moving forward. .

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Excellent people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics


Key Expertise

    Strategic Market Planning

    Marketing & Sales (Trad. & Online)

    Customer Service Management

    Market Research & Planning

    Marketing Communications

    Process/Workxxxxxxow Improvement

    Profitability Management

    Multilingual in English & Arabic, with understanding of Spanish & French

    Relationship Management (Clients, Public, & Suppliers)


    Chromatography, ICP, & NMR

    Productivity Tools: MS Office


Professional Experience Orlando XXXXXX Training and Quality Associate Sep 2012 - Present

    Provided customer service in hotel and apartment bookings, resolving customer complaints, addressing inquiries related to booking requirements, and assisting clients in bookings that ensure a satisfying customer experience.

    Developed and executed training programs to over 500 customer service executives on the company s systems and procedures, leveraging extensive knowledge of online travel and hotel business at various pricing levels.

    Build and nurture sustainable professional relationships with travel and tourism organizations through daily interactions that bring cost advantages in packaging travel products with them.

    Evaluate and analyze market dynamics, competitor, economic trends, destinations, new technologies, and government regulations that may impact on competency and service quality demands to the business moving forward.

    Liaised with other internal departments in developing SLA, RTA, Quality, and other performance metrics.


Jennifer Peyton Law Firm Cleveland OH Bilingual interrupter Sep 2005 Jun 2010 2002- Mar 2003

    Served as an on-call Interrupter for Arabic speaking immigrants to the United States, providing translation from Arabic to English in immigration courts and offices for naturalization and homeland security cases.


Lubrizol Ÿ Cleveland, OH Lab Technician Jun 2006 Feb 2009

    Served as part of a team that tested Carbopol acrylic thickeners for personal care, TempRite, Polyurethane, Hycar, reactive liquid polymers for engineering adhesives, and water-borne acrylic emulsions for performance coatings.

    Developed and placed ad content in chemical trade journals and related websites for the company s lab services.


Applied Industrial Technologies Ÿ Cleveland, OH Technical Auditor May 2005 Aug 2006

    Provided technical auditing services, comparing and verifying information on specification sheets to the information entered in the sales catalog, and updating reports to the department manager on a regular basis.

    Developed and finalized product catalogues as approved, adding technical terms and specifications to new products on MS Excel spreadsheets, preparing user manuals, and editing image files to fit catalog printing requirements.


HSBC Ÿ Middleburg Hts, OH Telemarketing Agent May 2002 May 2005

    Promoted credit card services and disability insurance products, as well as disaster insurance to homeowners over the phone across the state.


Education & Credentials


Ÿ 3 years of Mechanical Engineering CLEVELAND STATE UNIVERSITY

Professional Development

Ÿ Attended various company sponsored training and refresher courses on soft and hard skills


Ÿ Youth Group Leader: Local Church

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