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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Dedicated and Accomplished Customer Service Professional with 7+ years of experience and a proven ability to lead others and oversee daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving customer satisfaction, diffusing escalated service related situations, and assisting in monthly audits. Highly adept in increasing organizational productivity in addition to maintaining strong communication with others.
Key Competencies
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Customer Support/Service Strategy Development Merchandise Auditing Coaching/Training
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Team Leadership Retail Store Operations Operational Compliance Customer Coaching
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Pricing/Merchandising Customer Experience Complex Problem Solving Process Improvement
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Professional Experience
Verizon Wireless December 2010-Present
Solution Sales Specialist (2012-Present)
Directly manage day to day administrative and sales related operations within a fast-paced retail environment with a concentration on increasing customer satisfaction and revenue
Identify customer needs through active listening and make appropriate product recommendations, provide coaching to customers on product usage, and address account related issues
Experience and Operations Specialist (2010-2016)
Facilitated daily store operations within a retail store which required monitoring the customer experience and ensuring significant levels of customer satisfaction and retention were attained
Consistently encouraged a welcoming environment for customers, assisted customers with product related questions, and coached customers on product usage and/or setup
Utilized superior communication and interpersonal abilities in order to diffuse escalated customer service issues in addition to providing customer service focused training to staff members
Oversaw operational logistics which included sending/receiving merchandise, assisting in monthly store audits, and creating in-store displays based on current promotions
Successfully identified potential operational inefficiencies and implemented strategies aimed at improving customer experience and revenue
Self-Employed 1994-Present
Freelance Graphic Designer
Provide design services to a variety of organizations which include photo retouching/manipulation, direct mail, logo design, marketing material creation, billboards, and website development
Identify client expectations, develop project plans, develop marketing campaigns, and create innovative websites (www.wearewci.org; www.ditunnodesign.com; www.doubledogrescue.org)
Additional Professional Experience includes: Debt Collector, EOS CCA (2010), Customer Service Specialist, Adecco (2009-2010), and Graphic Designer, Signature Signs and Graphics (2009)
Education
Associate of Science, Advertising, Art, and Design, Massasoit Community College
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