Key Contributor & Effective Leader with 5+ years of experience providing support to adult and geriatric patients within fast-paced and high-stress medical and/or mental health environments. Significant experience in providing both individual and group therapy, addressing patient inquiries, updating patient medical records, researching client medical information, and working with cross-functional teams. Equipped with a keen ability to improve internal operations and increase efficiency levels. Excel in creating strong relationships with patients, co-workers, and members of the community.

Social Service Management Training & Development Team Leadership Patient Advocacy

Strategy Development HIPAA Compliance Complex Problem Solving Developing Care Plans

Mental Health Case Management People/Performance Management Internal Communication

  Direct day to day administrative and patient care logistics within a fast-paced environment with a focus on increasing productivity and patient satisfaction levels

  Answer incoming phone calls and address patient inquiries, ensure compliance with HIPAA regulations, and monitor/order inventory for the unit

  Review and update patient charts, update patient status within an internal system, enter Doctor s orders, and communicate with multi-functional medical teams

  Provided counseling services to patients within a mental health unit which included both group and individualized therapy for up to 16 individuals

  Worked with both adult and geriatric patients, continuously assessed patients for changes in behavior, educated patients on mental illness, and updated plan notes/medical charts

  Played a lead role in the development of individual patient care plans, consistently promoted staff safety, and responded quickly to emergency situations

  Experienced in Electroconvulsive Therapy Monitoring with a Crisis Prevention Intervention Certification (CPI)

Additional Experience with Advocate Christ Medical Center Includes: File Clerk (2012-2013)