Results-driven Leader seeking a challenging role in the manufacturing or construction industries.

• Skilled in steering high-profile projects to an on time, within budget project completion.
• Recognized for the ability to build, train and lead high performance teams.
• Well versed in maintaining quality control throughout daily operations; experienced in conducting in depth testing and troubleshooting.
• Highly adaptable with a proven track record of learning new concept at a rapid pace.

Edge Communications, Plano, TX; Field Operations Manager 2013-2017

• Fulfilled key leadership position within a well-renowned company providing end to end voice, data and Wi-Fi solutions.
• Demonstrated strong organizational abilities while managing budgets, ensuring adherence to project plans and maintaining proper inventory levels.
• Streamlined existing process improvement initiatives, resulting in significant increases in efficiency.
• Established positive relationships with clients; strategically identified needs and developed innovative solutions to ensure fulfilment.
• Utilized top notch management skills to direct day to day operations for up to 12 employees; closely monitored employee performance and implemented individualized action plans as necessary.
• Maintained compliance to all company policies and state regulations.

Key Achievements:

• Steered large-scale installation projects valuing $300k to an on-time, within budget completion.
• Recognized for boosting team performance by conducting in depth training for newly hired and existing team members; focused heavily on the importance of safety regulation compliance.

Masergy Communications, Plano, TX; Tier 2 Network Engineer 2011-2013

• Demonstrated an ability to complete assigned tasks within a global hybrid networking, managed security services and cloud communications company.
• Leveraged top notch communication skills to provide technical support to global clients.
• Conducted in depth testing to ensure quality control throughout day to day operations.
• Successfully installed, troubleshot and configured various routers and switches.
• Generated detailed progress reports; relayed pertinent information to upper level management.

Key Achievements:

• Consistently achieved 100% customer satisfaction ratings.
• Maintained 90% success rate of meeting customer want dates for DS1, DS3 and broadband ethernet circuits.

Pagenet / USA Mobility, Plano, TX; Sr. Network Analyst / Team Lead 2000-2011

• Exemplified excellent leadership skills while steering projects to an on-time completion for a global wireless communications company.
• Directed daily operations of network operations team; continually boosted performance, monitored productivity and provided effective coaching.
• Responsible for installing, maintaining and troubleshooting datacenter equipment; ensured quality control throughout all operations.
• Devised strategic plans to substantially increase efficiency throughout daily operations.
• Successfully reduced downtime, as well as impact on network performance, by monitoring field / datacenter system operations.

James Brothers Consultants, Plano, TX; Computer Network Technician 1998-2001

Liberty Trailer, North Little Rock, AR; Shop Foreman /Service Technician 1993-1998

Bachelor of Science in Business Management, University of Phoenix; 2007

Associate of Science in General Studies, Collin College; 2005

OSHA-30 Certification

U.S. Air Force / Air National Guard, North Little Rock, AR