Dynamic, goal-focused and self-assured professional with years of proven, progressive experience in leading and supporting diverse business functions. Call upon interpersonal acumen to foster mutually beneficial, lasting relationships with clients, personnel and managers at all levels. Capable of working to achieve or surpass objectives, both independently and collaboratively within demanding, fast-paced environments. Organized and plan-driven, yet still able to adapt swiftly to ever-changing circumstances. In pursuit of a Benefits or Payroll leadership role that will allow for use of relevant and transferable skill set; also open to Office Management or Trainer opportunities in an administrative setting.

HR & Benefits Administration | Staff Recruitment | Training & Development | Coaching | Resource Allocation

Revenue & Payroll Acceleration | P&L Management | Budget & Financial Planning | Sales Goal Maximization

Problem Solving | Operations Management | Cross-Functional Team Leadership | Stakeholder Engagement

Communication | Relationship Building | Customer Service Delivery | Marketing

CVS

Store Manager, 2015 Present

         Spearhead all HR functions, including payroll and personnel training; call on expertise in FMLA, onboarding and other pertinent areas in leading all professional development efforts

         Devise effective schedules for all interviewing and hiring processes

         Use HIPPA training background to efficiently complete document retention and filing

         Skillfully resolve customer and team member issues with timeliness and attention to detail

         Lead cash management and merchandising efforts

         Supervise and mentor a team of 20; also help other local stores in performing inventory control measures

         Recognized as one of the first participants to finish the Store Manager Training program in full and be offered a full-time job immediately after completion

Toys R Us

Assistant Store Manager (2012 2013)

         Called on sound leadership background and communication skills to manage daily operations in a customer-focused retail setting, including overall merchandising and management duties

         Led the management and overall operation of ADP payroll systems

         Drove staffing functions e.g. recruitment, onboarding, training and benefits administration for a team of more than 100 staff members

         Started out as an HR Supervisor and was later promoted to Assistant Store Manager. due to diverse skill set and impressive leadership background

         Utilized a hands-on management style to fuel and sustain high levels of customer satisfaction, revenue generation and profit growth

         Also bolstered levels of overall productivity and operational excellence

         Garnered business success by creating an environment conducive to surpassing service goals

         Advocated for adherence to service delivery best practices by monitoring and assessing the store s operational performance

         Encouraged growth in the areas of productivity, efficiency, cost control and quality assurance 


         Handled the following tasks: reconciled registers, monitored daily sales, controlled inventory, led procurement, founded vendor/supplier relations and prevented loss

         Upheld a positive company image, adherence to customer service objectives and achievement of quality standards by assessing results, analyzing needs, and responding to feedback from clientele and staff

Publix Supermarkets, Inc.

Assistant Store Manager (2003 2012)

         Used expansive industry expertise to drive profit across operations and deliver a customer experience focused on service delivery excellence

         Strengthened the corporate strategy by clearly communicating the company s vision and mission across area locations; yielded sales in excess of $30M as a result of these efforts

         Oversaw P&L, sales and safety duties, along with the hiring, training, developing and supervision of 100 Associates

         Encouraged and coached personnel to align their performance with customer service standards and procedures; drove the team to collectively attain full customer satisfaction at all times

         Promoted overall awareness of major store functions through the authoring and dispensation of a series of highly detailed, effective training manuals

         Efficaciously tended to customer concerns and rectified issues as they arose with precision and timeliness

         Analyzed key performance indicators (KPIs), monthly reports, fiscal statements, budgets, expenses and payroll data to ensure financial soundness; noted and capitalize on opportunities to improve results


         Acknowledged by superiors for achieving or exceeding performance expectations, including two promotions and mentoring over 30 staff members into eventually earning management promotions

         Also trained and instructed out-of-state new hires and was appointed to lead a new store grand opening during tenure in role 


Business and Healthcare Courses, Lanier Technical College

Business Courses, Auburn University

Also Food Safety trained and well-educated on general safety best practices