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Yyyyyy x. yyyyyy

- 2755 Cinnamon Run Place Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Application Analyst

Qualifications Profile


    Self-assured and results-driven IT professional with more than 15 years providing high-performance customer service, systems/application needs analysis, and operations support in the healthcare and technology solutions industries

-    Exceptional dedication to delivering outstanding client/user service that maximize advantages of IT systems to enable process efficiencies and economies in highly demanding business functions.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

IT Operations

    Strategic IT Planning Support

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Coding QA Management

Project Management

    Full Cycle Project Management

    Process/Workflow Improvement

    Systems/Business Needs Analysis

    Project Budget Management


    Policies Compliance Administration

    Systems Administration

    Vendor Contract Negotiations

    Inter-office Coordination


    Apps: Purchasing Systems, Patient Database Systems

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


ATOS IT Solutions and Services, Inc. Team Lead Application Analyst Jul 2012 Present

    Assisted management in daily routine operations for the Application Management team.

    Provide expert technical support and project management for all network applications, resolving client complaints and issues with firm decisive negotiation skills to arrive at win-win-solutions, referring the more difficult and complex issues to executive management for adjudication, and providing progress feedback to clients.

    Coordinate contract negotiations, hardware purchases, invoice verification, and project management of application patches, upgrades and, installations.

    Build sustainable professional relationships with service providers, dealers and consumers.

    Collaborate with QA/vendors to develop use cases, review test cases and track feature bugs, leveraging in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.

    Configure purchasing application to address stakeholder needs, executing SOW, conducting training with initial system roll-out, and updating Purchase Requisitions as directed by the Stakeholder(s) and Purchasing Director.


McKesson Atlanta, GA Applications Analyst Jul 2006 Jul 2007

    Provided technical support to both in-house staff and user departments for all network applications, addressing customer complaints and concerns with strong verbal and negotiation skills, elevating to senior management for resolution of more complex issues.

    Leveraged interpersonal communication skills to build sustainable working relationships with service providers, vendors, stakeholders, and consumers, ensuring repeat business and a wide loyal customer base.

    Worked with Stakeholders and vendors to maintain current software and identify emerging computing needs.


The HSC Pediatric Center Washington, D.C Admissions Coordinator Feb 2001 Jun 2006 | Jul 2007 Jul 2012

    Provided administrative support, processing patient admissions, obtaining referrals from acute care facilities and insurance carrier case managers, and coordinating with nurse liaison and referring clinical staff to schedule Pre-Admission Assessments.

    Increased inpatient census by 31% above the total number of licensed beds available.

    Fostered professional relationship between a major referring pediatric hospital (case managers and physicians) and HSC while increasing customer satisfaction ratings index to 4 % per Jackson's Satisfaction Survey within first two years as Admissions Coordinator.




    Polysomnography Technician, ADVENTIST HEALTH CARE Takoma Park, XXXXXX (2000)

    Cardiovascular Sonographer, ULTRASOUND DIAGNOSTIC SCHOOL Silver Spring, XXXXXX (1998)

Awards & Recognition

    Customer Service Award from a referring Pediatric hospital for 2 consecutive years, HSC Pediatric Center

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