Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Specializing in Multi-Project Management, Help Desk Operations, Team Building / Training, and Technical Support

Dynamic IT Leader who quickly resolves complex IT challenges and adapts to evolving scenarios to reach high productivity levels and ensure seamless technical processes. Visionary Professional who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Ambitious Self-Starter who contributes a background in directing teams to achieve winning outcomes due to solid critical thinking skills and attention-to-detail. Excellent Communicator who develops beneficial relationships with decision-makers, IT teams, vendors, end users, and clients, and who leads IT peers by example and with integrity.

Career Highlights Include:

  Successfully managing high-volume global help desk operations.

  Reducing expenses by creating pioneering cost-conscious strategies.

  Demonstrating talent in new systems installation and system security.

  Excelling as a proven strategic planner and enterprising IT business leader.

  Streamlining and boosting efficiency of IT systems, programs, and / or processes.

  Driving employee engagement and creating cross-functional collaborations to meet goals.

  Enhancing the client experience via strong communication and interpersonal relations skills.

Vice President of Global Technology

Capitalize on the opportunity to lead forward-thinking Global Technology initiatives for this multi-national Market Research company, including mentoring and managing a top-performing 10-member global help desk and software development team (onshore / offshore), as well as serving as the main contact for all client technology audit requests. Lead the upgrade of MPLS network to redundant broadband circuits, including increasing bandwidth and implementing Cisco IPS and IronPort devices. Serve as senior project manager for global corporate initiatives, including Salesforce CRM, respondent panel management survey system, and client extranet portal.

  Seamlessly consolidated telecom, cellular, and network vendors.

  Established and implemented technology SOPs for 21 global offices.

  Saved the company 20% from the previous budget by auditing usage.

  Initiated an enhanced help desk ticket system that adhered to ITIL principles.

  Enhanced usage of staffing needs by reorganizing the help desk department.

  Saved $200,000 annually and tracked all corporate web traffic within one single point.

  Eliminated server usage for client files to increase efficiencies and security needs of data files.

  Played a vital role in making the company the preferred vendor of high-profile Fortune 500 clients.

  Re-engineered A/V recording system for client studies to move from analog to digital recording software.

  Rolled-out SharePoint 2010 installation used in coordination with a CRM solution for workflow solution.

Yyyyyy x. yyyyyy ￨ (xxx-xxx-xxxx Page Two

IT Director

Utilized broad scope of industry knowledge toward directing all facets of IT operations, including training, mentoring, and managing a details-centric 12-member IT team and help desk associates, as well as establishing IT policies, practices, and security measures. Demonstrated experience in managing systems and support budget, and ensured projects were completed within timelines and allocated budgets. Managed, investigated, and implemented CRM solution for sales teams to track companywide accounts and sales leads. Managed LAN upgrade of gigabit Ethernet switches and DS-3 connections to the web to allow users to transmit video and media at higher upload and download speeds for production material transfers. Led installation of editorial workflow system.

  Successfully coordinated comprehensive training for roll outs.

  Led final decision-making for all software / hardware purchases.

  Successfully project-managed upgrades to Exchange 5.5 / 2000 / 2003.

  Expertly submitted annual budgets and proposed IT projects for feasibility and ROI.

  Served as key member in project planning, purchasing, and upgrade to Oracle system.

  Actively installed and administered time-tracking software for Digital Agency subdivision.

  Evaluated costs, researched consulting companies, and planned roll-out for launch of new system.

  Upgraded phone system installations for main and satellite offices (i.e. Definity, Partner, IP Office).

  Collaborated with web division to handle hardware, software, IP changes, and secure ID certificates.

  Investigated and approved a dynamic mobile messaging solution for executives and staff, including implementing Treo palm devices with GoodLink mobile software rollout to 100 users in less than 1 month.

  Attained substantial cost savings and productivity gains by creating multi-department FileMaker databases.

Purchasing Agent

Contributed sharp analytical abilities toward strategically placing purchase orders, obtaining prices, allocating required materials, and establishing minimum and maximum inventory levels for all text paper, cover jackets, and end paper in support of manufacturing schedules. Cost-effectively managed a $2-million purchasing budget. Expertly analyzed stock paper utilizing time-series analysis to forecast future needs and reduce inventory. Actively met production deadlines by collaborating with customer service teams, paper merchants, and publishers.

  Generated a $500,000 reduction in overall monthly paper inventory.

  Increased inventory turns from six times annually to 12 times annually.

Master of Business Administration (Finance Emphasis) Hofstra University

ITIL Foundation Certification