• Driven and focused professional with years of dynamic experience, paired with a litany of leadership skills and drive to achieve or surpass organizational goals
• Change agent with great skill in personnel and program development, including training efforts and appreciative inquiry, as well as presenting to audiences of all types
• Adept as it relates to teamwork and management; comfortable working with individuals and groups across all organizational levels to fuel various efforts, including disaster response and process mapping
• Motivating leader, experienced in training and developing teams using performance coaching methods
• Strengths include strategic and resource planning, process improvement, quality control, project management, communixxxxxxtion, healthxxxxxxre policies, compliance, clinixxxxxxl operations, fisxxxxxxl management
• Seeking a role that will allow for leverage of skills and eduxxxxxxtional foundation, detailed below

• Acted in a Co-Champion role to promote an attendance improvement initiative that brought about the lowest last-minute sick rate in the region fro 2014-2015
• Guided and instructed multiple cohorts in Downey Flight School with a focus on more than 50 front-line management core competencies; geared efforts to support interdependent leadership practices
• Attained 4.2% budget favorability despite membership and volume growth that exceeded projections
• Fueled planning and logistics for all perioperative areas for Downey Medixxxxxxl Center; included facilities design and space planning for 14 operating rooms, three specialty suites and essential pre/post areas
• Spearheaded the seamless transfer of all hospitalized patients to new hospital in 2009; fulfilled duties safely and well ahead of anticipated schedule

Kaiser Permanente, Downey and Bellflower, XXXXXX

Assistant Medixxxxxxl Center Administrator (2005-Present)

• Deliver strategic leadership amongst managerial personnel within the Surgixxxxxxl Services and Gastroenterology departments
• Continually aim to control quality, cost and efficiency for both Kaiser Foundation Hospital and the Southern Xxxxxx Physician Medixxxxxxl Group
• Craft holistic plans to improve customer satisfaction levels, bolster access to surgixxxxxxl services and fund essential surgixxxxxxl projects
• Establish and monitor various budgets for surgixxxxxxl, gastroenterology and specialty services
• Organized and led a half-day patient safety in-service offsite for all perioperative, surgixxxxxxl and anesthesia provider personnel to ensure consistency and optimal levels of knowledge
• Sponsor and co-chair a highly reliable surgixxxxxxl team; set forth policies and procedures that continuously lead to the incidence of zero events, specifixxxxxxlly in 2013 and 2015
• Engage in Improvement advisor training to learn how to more productively mentor and guide SCPMG Consulting Services-Downey as Kaiser enhances its quality focus company-wide
• Selected to serve as Incident Commander to handle all hospital operations during disasters; also devised a thorough program that encourages patients to play an active role as a member of their own safety team
• Sponsor and lead a joint project to reduce length of stay amongst patients
• Resulted in select patients being discharged within 12 hours of arrival
• Acknowledged regionally due to its role in achieving savings of more than $300K in 2016
• Chosen to serve as a content expert on the new Regional Non-Member Access group specific to specialty access; helped develop a playbook that addressed non-member access issues
• Motivated the team that transferred complex spine surgery to Downey Medixxxxxxl Center using Lean practices; improved OR processes and reduced suite demand by 20%
• Gained signifixxxxxxnt and impressive leadership experience that sharpened and refined problem identifixxxxxxtion skills and systems approach abilities used to solve intrixxxxxxte matters

Director, Ambulatory Surgixxxxxxl Services (2001-2005)

Department Administrator, Surgery Scheduling & General Surgery (1997-2001)

• Managed operational workflows for over 40 professionals
• Headed daily duties for the Neurology, Orthopedics, Podiatry, Wound Xxxxxxre, General Surgery and Surgery Scheduling departments within the facility
• Also offered functional leadership to more than 100 clinixxxxxxl and medixxxxxxl office staff members at once; used superb time management, organizational and interpersonal skills to lead both individuals and groups

• Asst. Professor, Xxxxxx State University, Long Beach, XXXXXX (2010-Present)
• Instructor, Kaiser Permanente, Bellflower, XXXXXX, 2008-Present
• Dept. Administrator-Outpatient Medixxxxxxl Records, Kaiser Permanente, Bellflower, XXXXXX (1992-1997)
• Asst. Dept. Administrator, Kaiser Permanente, Bellflower, XXXXXX (1990-1992)
• Unit Manager-Emergency Department, Kaiser Permanente, Bellflower, XXXXXX (1990)
• Chart Room Clerk/Receptionist, Kaiser Permanente, Bellflower, XXXXXX (1982-1990)

Eduxxxxxxtional Doctorate, Organizational Leadership, University of LaVerne

Master of Health Administration, University of LaVerne

Bachelor of Arts, Social Ecology, University of Xxxxxx-Irvine

Member, Amerixxxxxxn College of Healthxxxxxxre Executives- Southern Xxxxxx Chapter

Consultant Facilitator, National Physicians Alliance (NPA)

Consultant, Sunnyslope Christian Center