- xxxxxx SW Claudia Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Sales/Merchandising/General Manager ▪ Retail Operations Manager

Qualifications Profile

    Self-assured and results-driven management professional with mxxxxxxe than 20 years providing high-perfxxxxxxmance merchandising, customer service, and project management in the construction and retail home-building industries.

-          Proven dedication to process efficiencies and outstanding customer service that enable the business to achieve sales leadership, and cost/service quality advantages in highly competitive markets.

-          Detail-xxxxxxiented without losing sight of the big picture, analytical and methodical with critical thinking to resolve professional relationship, project management, and daily wxxxxxxk issues even under stress.

    Well-xxxxxxganized with multitasking and prixxxxxxitization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, perfxxxxxxmance excellence, and teamwxxxxxxk synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Customer Service Management

Business Operations Management

    Business Development

    Inventxxxxxxy Management

    Fiscal & Budget Management

    Process/Wxxxxxxkflow Improvement

    Profitability Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Project Management

    Concurrent Project Management

    PERT/CPM Charting

    Project Budget Management

Administration

    Regulatxxxxxxy Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventxxxxxxy

    Recxxxxxxds & Document Management

Technical

    Productivity Tools: MS Office (Wxxxxxxd, Excel, PowerPoint, Access, & Outlook),

    PM Tools: MS Project

Professional Experience

    Provide strategic and tactical directions and leadership in managing department supervisxxxxxxs fxxxxxx specialty merchandise operations, conducting perfxxxxxxmance reviews and delivering on management expectations fxxxxxx the department, and providing operations suppxxxxxxt in basic accounting, HR, and merchandise inventxxxxxxy oversight.

    Assumed current position as Specialty Manager in 2013 and within a year, brought the branch to #2 position in district sales from the bottom, resulting from an increased lead generated sales by 60%.

    Implement and ensure compliance with objectives, policies, and procedures fxxxxxx each specialist in meeting weekly sales Build sustainable professional relationship with accredited vendxxxxxxs, collabxxxxxxating with then to resolve installation and quality issues raised by customers.

    Provide outstanding customer services, interacting with customers to determine needs and address concerns that create confidence and close sales deals.

    Provided wxxxxxxld class customer service, welcoming and assisting customers in their purchase decisions, addressing customer inquiries and complaints, and building customer relations that ensured repeat business.

    Oversaw all merchandising departments (Lumber/Building Materials, Floxxxxxx and wall, Paint, Hardware, Electrical, Garden, and the Pro desk), wxxxxxxking closely with accredited suppliers to ensure execution of upcoming seasonal displays and errxxxxxx-free xxxxxxder fulfillment. .

    Provided HR suppxxxxxxt in staff recruitment and development, ensuring updated competencies in delivering daily repxxxxxxts/merchandising and productivity improvements, and conducting perfxxxxxxmance reviews that enabled the staff to achieve their potentials.

    Directed and supervised wxxxxxxkers, executing daily operations in project sites while collabxxxxxxating with clients to ensure compliance with expected project deliverables on time and within approved budgets and resource allocations.

    Promoted to Operations Assistant Manager in 2005, providing wxxxxxxld class customer service in managing merchandising operations, while resolving customer inquiries and complaints.

    Managed front-office customer-facing operations, as well as back-office operations involving, merchandise inventxxxxxxy management, bookkeeping, daily sales repxxxxxxting, and project management.

    Oversaw stxxxxxxe expenses to ensure adherence to budgets, maintaining a healthy and balanced stxxxxxxe P&L, and developing supervisxxxxxx competencies in cost containment and sales improvement.

- xxxxxx SW Claudia Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Home Depot (continued)

    Responsible fxxxxxx writing schedules, xxxxxxdering materials, shelf maintenance, writing reviews fxxxxxx associates, and delivering wxxxxxxld class customer service.

    Started as Lot Associate ensuring clean parking and shop areas that contributed to ensuring a safe wxxxxxxk and shopping environment, providing customer services as a Cashier, and then as Floxxxxxx Associate in lumber/plumbing/millwxxxxxxks.

    Promoted to Millwxxxxxxks Department Supervisxxxxxx within 2 years, leading the Hardware, Floxxxxxx and Wall departments in delivering customer service, merchandising, and inventxxxxxxy management.

Education

THURSTON HIGH SCHOOL Eugene, XXXXXX

Diploma, Secondary Education