Bilingual (English and Spanish) restaurant management leader with a proven track record of success.

  Experience leading a team of personnel to maximize their potential, excel and exceed performance goals.

  Problem solver with experience identifying and resolving problems customers are experiencing.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

Chef Manager, Noodles Company Orlando, FL 2015-Present

  Showcase stellar leadership skills while managing a diverse group of employees, including training staff.

  Spearhead all food preparation and catering activities, including for hot foods.

  Work closely with fellow management personnel to make recommendations that improve operations.

  Coach team members on best practices of preparing food and adhering to safety and sanitary guidelines.

Achievement:

  Persuaded upper management to adopt cleaning standards that have since been implemented.

Server, Sci-Fi Dine-In Theater, Walt Disney World Lake Buena Vista, FL 2012-2015

  Built and maintained rapport with customers in a high-volume and fast-paced environment.

  Educated customers about a variety of products and services to meet their individual needs.

  Up-sold customers on desert items and daily specials by gaining their trust, confidence and respect.

  Showcased stellar listening, verbal communication and interpersonal skills to assist frustrated customers.

Teller, Bank of America Orlando, FL 2012-2013

  Communicated effectively with customers in a retail bank setting.

  Processed customer transactions in a polite, accurate and efficient manner.

  Informed prospective and existing customers about financial products and services to meet their needs.

  Displayed diplomacy and tact to identify and resolve problems in order to maintain customer loyalty.

Hourly Supervisor/Server/Runner, Springs Food, Walt Disney World Lake Buena Vista, FL 2007-2012

  Played an integral role leadership role helping to supervise Front of the House operations at this restaurant inside the Coronado Springs Resort.

  Consistently followed with customers at their tables to ensure they were receiving great service.

  Educated customers about a variety of different food and drink specials.

  Oversaw the checkouts of servers, ensuring all tickets had been accounted.

Hourly Supervisor/Server, Chevys Fresh Mex Lake Buena Vista, FL 2005-2007

  Displayed outstanding people skills while assisting colleagues to ensure a great customer experience.

  Demonstrated versatility and flexibility to perform in both supervisory and server roles.

  Showcased strong leadership skills while controlling food and beverage operations.

  Updated the restaurant s computer system with the latest prices, including for daily food specials.

Bachelor of Arts (BA), Mass Communication, Universidad de las Americas Puebla, Mexico; earned 2003